To give you an idea of what some timeshare owners go through when attempting to get rid of their agreement, here are a few well-written timeshare cancellation letters to a prominent timeshare by one of our clients. As you can see, Maria addresses a number of concerns immediately after the purchase without receiving any type of help or suggested resolution. If you’d like to read her full story, here are links to Part 1 and Part 2.
Maria’s First Timeshare Cancellation Letter on 1/22/20.
To Whom It May Concern,
I am writing today, very upset with the experience I have had with your company. I had purchased a timeshare under the advisement of your staff and have come to learn that much of the information given to me was false. The sales representatives made this program appear to be fun and easy to use, unfortunately the timeshare has only caused my life unnecessary anxiety and stress. I am hoping that you will regain my faith in your organization and grant me justice in this circumstance.
I thought I would be able to go on vacation more often since I was a member, but I became increasingly concerned about income. I was not aware of how costly the program was and I felt that the timeshare was going to be affordable because that is how it was presented to me. I feel that cost and availability are important factors to be aware of and your staff kept these crucial details from me. They altered the information to make this ownership seem like it was a good match for my life. I am unhappy that I have been misguided by your staff. I do not appreciate the faulty sales tactics used in this circumstance and the fact that I have been exposed to fraud. This level of deception is unacceptable, and I need you to take accountability for what I endured during the sales presentation.
In November 2019, I tried to make a reservation for a family member, and I was not able to do so. I need to request a week at one of the locations I wanted, just to find it was not part of the network. The south coast availability was too expensive. Every attempt to utilize this property has been a complete letdown, and continuously reveals more of the lies that have been told to me.
This timeshare represents a financial burden for me because I have to pay additional bills that I was not anticipating. I now have to work more and spend less time with my family. Had I been given true and accurate information regarding this membership I would not be in the predicament I am in now. Please release me from this agreement, I am unhappy that my life has been turned upside down due to your staff’s inability to tell the truth. Their greed has gotten in the way of their ability to be honest and ultimately I am paying the price. I hope that your company will help me to find a way out of this circumstance as soon as possible. Please respond to my letter and confirm that my timeshare contract will be terminated.
Thank you for your understanding, and I look forward to gaining your assistance.
Maria’s Second Timeshare Cancellation Letter on 4/20/20.
Attn: Kelly Hurley, Account Manager
To Ms. Hurley,
Thank you for your recent correspondence dated April 7, 2020. I want to ask you right away, are you the account manager that will be in charge of anything having to do with my account/issue moving forward? The reason I ask this is because it seems as though we are on completely different pages regarding the status of my timeshare contract and it sounds like there is going to be more communication prior to this getting fixed in the way that I see fit. Please advise so that I know whether I need to send future correspondence to someone else’s attention.
The reason that I plan on communicating with your company more in the future is because I disagree with your decision to deny my request for cancellation. I purchased a timeshare that was falsely advertised and this is unacceptable. I believe that your sales representatives should be reprimanded for their use of unethical sales practices and I believe that the situation should be rectified with the cancellation that I have already requested. If you were in my position, Ms. Hurley, would you want your contractual agreement cancelled? If a car salesman sold you a car that was supposed to be sleek and fast and it turned out to be unsightly and slow, wouldn’t you call them out and demand that they do something to fix it? That is the situation that I am faced with and I will not stand down in this situation.
This is a huge financial burden on my family and now that the corona virus has hit our country, I don’t know how much worse our finances will get. We were already suffering, I was working more hours just to make ends meet, and now, I don’t know what the future holds for us. What I do know is that I am going to do everything in order to get out of this contract that I would have never signed had I been given truthful information at the time of the purchase.
I look forward to working out the details of this cancellation whether it be with you, Ms. Hurley, or one of your colleagues.
Maria’s Third Timeshare Cancellation Letter on 6/1/20.
To Whom It May Concern,
I am very disappointed in the response that I received from Nicole Mercadante, Account Manager, dated May 19, 2020. I don’t know whether to believe you when you say that you are taking my concerns seriously or not, because I believe if you were truly concerned about the outcome, you would be fighting to help me end my contract.
I was wrongfully put into a financial bind because your sales reps failed to tell the truth and now you are trying to pin this situation on me, by saying that I should have thoroughly reviewed the terms of the purchase. Forgive me, but I never would have guessed that your sales reps would have lied to me to the degree that they did!
I do not agree with your responses because they have not thoroughly addressed my concerns. The reason I say that is because I will not deem my concerns to be addressed until my contract is cancelled and I am free and clear of this financial burden!
Please do something that will be proactive in helping me end my contract.