Timeshare couple gets out of contract within months

Bill: I’m Bill, and-

Laura: I’m Laura.

Bill: And we’re from Phoenix, Arizona. Our initial experience was pretty good. We had it for-

Laura: 20 years?

Bill: … 20 plus years and had enjoyed using it. We had a pretty good experience with it, but it had run its course. Our kids were older, we weren’t using it. We were mostly giving it away. It’s just after 20, 25 years we’ve paid all our dues and everything. It was time to get out of it and they weren’t cooperative anymore. In fact, they were-

Laura: They were difficult to communicate with, to get ahold of, to get answers.

Bill: Yeah.

Laura: It kind of went downhill.

Bill: When we bought the timeshare, it was a deeded property. It had been purchased in the ’70s and we bought it in the early ’90s, maybe-

Laura: Something like that.

Bill: … from my uncle. It was just deeded so it was in perpetuity unless you gave it up, supposedly, at least at that time. We had younger children so we traded to stay outside of Disney World, we went to Vegas–things along that line. We did utilize it. It was actually quite nice. It worked out fine, the trade value and everything was good.

Laura: We went to the Dominican, we did a lot of things with it.

Bill: We did a lot of things with it.

Laura: It was just when they changed the companies that the trading power wasn’t the same, there wasn’t any place to trade for and to go to. We aren’t golfers and it was a golf community so it was worthless to us.

Bill: We tried to do everything properly. We tried doing everything that they would say or suggest to sell it or get rid of it and to no avail. It just ended up costing more and more and more, and it was just a hole where we threw money. There are other companies out there that obviously do what you do or say they do, a lot of them just are a way. You can pay upfront and nothing gets done, there’s no guarantee. Then, they stop answering your calls, answering your emails.

Laura: They just disappear.

Bill: Did that a few times and then we tried it with the agency that was, I guess, running the particular timeshare that we had. They kept saying suggestions, but they just wanted us to keep paying our dues and they just kept kicking the can down the road. It wasn’t a very good experience the last few years when we wanted to be done with it. There seemed like there was no way out. After really working and writing letters and writing emails and calling, getting ignored and not having things returned in any kind of a manner, not even a timely manner when we were dealing with, I guess, the board of the timeshare, they were dishonest. One person would tell you one thing, another one would tell you another. It was just to postpone and deflect until you paid more and paid more and paid more. It was just a-

Laura: They just wanted their money.

Bill: Dues. They didn’t care if we ever stayed there, they didn’t care about anything.

Laura: We would have been happy with just giving it back and they could just sell it to somebody else. We weren’t looking to make a profit, we just didn’t want an ownership of it anymore and we couldn’t even do that. If they think their product is so fantastic, why not let them give it back and resell that week to somebody else?

Bill: Initially, I thought we got a really good value out of it.

Laura: Oh, absolutely.

Bill: But towards the end, when it was time, they needed to help people get rid of them and they were more concerned about getting their dues. It started at $400, $500 a year, again, early ’90s, all the way up to $1,200 a year. I mean, incrementally. How much totally? I don’t know. We would have to sit down and figure it out. It was tens of thousands of dollars.

Bill: The representative we worked with, she was very friendly, she was very informative. Now, it took months before it was actually released, but we were told that all upfront, we were told what to expect. Immediately, the letters and phone calls stopped. I mean, within a week.

Laura: Emails, constant.

Bill: Emails, we didn’t get any more. We felt even though we hadn’t got any finalized papers, if you will, we felt that, well, it was being taken care of and we were informed. Occasionally, they’d give us an email, tell us what was going on.

Laura: Update.

Bill: The funny part, she actually … somebody called, I’m not sure who. Someone called. Was it Wendy? I can’t remember. Someone called and congratulated us on getting rid of our … we had the title moved over to someone else. That was kind of cool the way she did it. Overall, a good experience. Didn’t take a lot of time. Wasn’t expensive. I mean, that’s our feelings anyhow. It was basically a match of our dues that we would have to pay over the next year or two. It was a good experience and minimal effort on our part.

Laura: You do what you say you’re going to do.

Bill: You know, a lot of people guarantee things, but-

Laura: It was easy. There wasn’t a lot of work. You walk in, this is what it is, you lay it out and then you go home, and you forget about it. Next thing you know, it’s no longer yours. It’s over.

Bill: That shadow hanging over your head is removed. We were constantly thinking, “Well, maybe I should pay this month. Maybe we should try it again.” As I said, we had a good experience with ours and then things changed. Everybody changes, I get it, but it ruined the experience. Lots of people promised and guaranteed things and didn’t do it, didn’t come through. You guys did.

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Rated 5 out of 5 Based on 84 reviews
May 01
Debbie Cline
Hallelujah, we are FREE! Thank you VOC
If you're looking to get out of your timeshare agreement, and looking for someone honest and trustworthy to do that job for you, then VOC is your group. Wyndham was less than honest with us as ...
Apr 28
Laniece Simmons
Vacation Ownership Consultants were outstanding!
Vacation Ownership Consultants were awesome! They were precise and told me up front what to expect out of the process. They carried out everything they said they would do. I received responses to q...
Apr 13
Debbie Staples
VOC took all of the stress out of the process.
We've tried to get this timeshare off our books ever since we purchased it. We talked to many companies to help us get out of ownership without any luck. When I stumbled on VOC at the Phoenix ...
Apr 10
Erica Andujar
VOC team was and is absolutely helpful…
VOC team was and is absolutely helpful through this frustrating and confusing time. I got scammed into a timeshare and VOC talked me through it and got me out of what I thought to be a life time st...
Mar 26
Great company
Great company, delivered as promised
Mar 25
Marinda and Berhnard Van Der Merwe
We had a great experience with VOC
We had a great experience with VOC. It took just over a year to change our deeded timeshare back to Island Links Resort, Hilton Head Island. A huge weight are lifted from our shoulders because we ...
Mar 23
Mary Blake
The best at what they do!!!
From the initial call to every call during the process, everyone has been so nice, professional and informative. The process was easy and simple and It feels so good to be free of that timeshare. T...
Mar 18
John Hagedorn
Vacation Ownership Consultants did a…
Vacation Ownership Consultants did a great job of getting me out of my time share legally. Wendy and the other consultants do a great job of telling you what the process is and roughly how long it...
Mar 06
John Linkus
Great People to work with
Great People to work with. Any questions I had they answered them and were on it to resolve any problems
Mar 03
Greg Ocello
They said what they would accomplish…
They said what they would accomplish and they did just that. Took nine months but I am out of the contract without affecting my credit rating. I would recommend them to anyone trying to give up t...
Feb 22
Don Damm
Wyndham Time Share Cancellation
I contacted Vacation Ownership Consultants to cancel the Time share I bought from Wyndham. It was causing me great hardship and worries from the Bills I was receiving. It just over One Year The can...
Feb 19
Jim Preston
VOC will help you legally with your Timeshare!!
I have spent years trying to get rid of my timeshare and have been scammed twice with a loss of money that was never recovered. Then VOC came into my life and threw me a life line. I contacted Wend...
Jan 31
Shatone Foster
I had a great experience with VOC
I had a great experience with VOC! They were very knowledgeable and answered all my questions. The process took about 9 months but I finally got the official paperwork and a huge weight lifted off ...
Jan 30
Robert and Lisa Richardson
Chose VOC to get out of your timeshare
VOC are the company to use if you need help with getting out of your timeshare. Wendy D. and team were awesome! They are true to their words and commitment. Our experience was just as advertised....
Jan 20
Gary Cannon
VOC helped us get out of our time after…
VOC helped us get out of our time after having the time suspend our membership and block our use for not paid hoa money the way they felt we should. We then began recieving letters so we decided to...

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