How Will Timeshare Companies Handle the Coronavirus Pandemic?

How Will Timeshare Companies Handle the Coronavirus Pandemic?

As we enter a time in history that most have never seen before, luxury items tend to lose their luster. Although the closing of restaurants and local entertainment venues forces us to avoid indulgence, we’re also forced to look at our expenses. When it’s difficult to obtain basic needs like food, water, milk and toilet paper – our priorities shift tremendously. While some simply reallocate spending habits towards hoarding supplies and planning for Armageddon, many don’t have that luxury. What they pay for takes all they have. Delivery services and other added costs to obtain these basic needs only make matters worse. Especially if they’ve lost wages because of the Coronavirus.

Now that travel has pretty much reached a standstill (and halted internationally), people’s livelihoods have drastically changed. While some are able to adapt, others can’t. Businessmen have the advantage of video conferencing and avid vacationers can take a break, but what are timeshare owners to do? If the economy shifts outside of their control, should they have to pay for something they can’t use? It’s easy to assume they’re going to be extremely concerned with paying for a luxury item that removes thousands of dollars from their budget every year.

How Will Your Timeshare Respond?

So the real question is, how will timeshare companies respond? Will they pardon owners or force them to adhere to their contract? Will they only see it as their loss or will they have compassion? While the implementation of operational protocols and the gathering of facts is important, what about touching base with the hand that feeds you? When you think about it, vacation ownership has got to be one of the most handicapping expenses right now. To date, reasonably resolving owner complaints hasn’t been a strength of timeshare companies.

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Will Vacation Owners Be Reassured?

If you’ve been checking your email lately, you’ve probably received a number of updates from all kinds of businesses and organizations. Whether they’ve been informative, reassuring or annoying, the effort is there. It shows that they care. Timeshare owners deserve the same. No matter how you’ve been impacted by the Coronavirus, you shouldn’t have to bear the burden alone of something beyond your control. 

Have you been contacted by your timeshare? If not, you may want to reach out to them with your questions to gain an understanding of how they are reacting to this pandemic and how it impacts you as an owner. You have the right to be concerned here. Unlike most U.S. businesses, timeshare travel should have seen this coming with the way the rest of the world was responding to the Coronavirus. It hasn’t been uncommon to see many organizations step up to alleviate the effect of the pandemic.

Others Take Action, in Full Communication.

Due to the recession concerns, the Federal Government even slashed interest rates to nearly zero in an attempt to invigorate the economy. Lending institutions and creditors have followed suit by proactively sending out correspondence that acknowledges possible instances where customers may find themselves facing financial difficulties. The willingness of banks to discuss assistance is extremely encouraging.

TRAVELING

Travel companies are prepared for loss and currently offering discounts on future endeavors or rewards in the form of points. Airlines are also advertising “no change fees” and cutting up to 50% of their schedules as travel bans continue to expand. As airport customers begin screening for the Coronavirus, health officials are urging people to stay home.

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LOCAL BIZ

Businesses that remain open are taking extra measures to ensure their environments are sanitary. Restaurants are taking advantage of free delivery services while drive-thrus are closing their eat-in services. Medical and dental offices have heightened their safety procedures and have increased the use of medical grade equipment.

TIMESHARES

Has your timeshare informed you of what measures they’re taking during this time? If you’re currently traveling or planning to use the timeshare in the near future, have you been provided with any safety measures, guidelines or tips? Sadly, it’s been well-documented that many timeshare company’s ignore buyer complaints. But we hope history doesn’t repeat itself and that resorts step up by taking action. Responsibly ensuring that owners have safe accommodations will go a long way.

What Can Owners Do During a Pandemic?

Just the other day, politicians began proposing that every American receives a $1,000 stimulus check to ease the economic impact. Markets are being impacted, financially hindering many families across the country. Why should timeshare owners have to think about using this boost to avoid repercussions from the resort? One of our most recent clients signed up for our services because she wasn’t able to garner help from her timeshare company.

As a caretaker, changes in her work environment forced her to face a hard reality that wasn’t expected – unemployment. Losing her ability to work made canceling the timeshare contract now an easy decision. Vacation owners that count on income from tips, commissions or wages from non-essential businesses are experiencing a lot of unknown right now. Aside from your average hard-working American, those with preexisting conditions are forced to implement even further precautions to avoid the Coronavirus.

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Is your timeshare company taking notice? If they’re more worried about their losses then they should take notes from those serving society amidst a crisis. It could easily reverse their trajectory. The Coronavirus isn’t just affecting the timeshare industry. Mind you, their sales were $9.6 billion in 2017. At some point, they’re going to have to face the music and do something for owners with fixed weeks, confirmed reservations during travel bans or owners experiencing new financial hardships. 

The Reality of Timeshares and the Coronavirus.

The fact of the matter is, entire countries are being shut down and quarantined right now. Schools and local businesses are being forced to close their doors. The CDC has urged Americans to halt all gatherings of 10 or more people (SC is limiting groups to 3). Even if you aren’t following the news, you’ve most certainly noticed the change. Most supermarket shelves are empty as people frantically barricade themselves from the Coronavirus. 

While the main concern should lie in a massive influx of hospitalizations, one can’t help but notice that quality of life has dipped quite a bit. At the same time, the pandemic has also given people a unique opportunity to reconnect with others or even themselves. In times like these, finding the blessings in life can really be life changing. 

Listen, we know that finding peace can be difficult to accomplish when costly payments on a luxury item only adds to financial stress you’re going through. So if you’ve found yourself in a new financial hardship because of the Coronavirus, we encourage you to contact the timeshare directly. You may never know how they’re willing to assist you financially if you don’t ask. This virus is impacting everyone right now. 

The biggest question is, will they be willing to change their policy to assist those affected by the pandemic? It would seem as though financial solutions to make ownership more affordable would be a good initial idea. As we walk into a potential recession, what other choice do they have? If a majority of vacation owners are unable to make payments, it would cause a devastating effect on the industry – and everyone involved.

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What Might Timeshare Companies Do?

As we saw during the Great Recession, the first thing Americans stopped buying were luxuries – or anything that wasn’t deemed a necessity. Are timeshare companies going to ethically work with their owners on deferred payments, restructured installment loans or offering other forms of relief (for owners unable to use their timeshare)? Or are they going to continue their aggressive path by threatening clients with legal action and damaged credit as history shows?

If we were to speculate here, we can assume timeshare companies will push the narrative that the market will eventually settle back down. Based on the breadcrumbs, they may try to buy themselves as much time as they can before taking action. Unless there are terms regarding a pandemic in the buyer’s contract, relief may not be granted. While there is a possibility that discounts will be given, it’s hard to understand how timeshares will be able to supply the bottlenecked demand after weeks (or possibly months) of travel restrictions

Thousands of owners to date have stated their timeshare failed to provide promised availability for while they were expecting flexibility, how will they recover from this? The Coronavirus is something timeshares should address quickly. How could a legal battle play out if they force loyal customers to pay in a time of crisis? How far will they be willing to go to ensure it doesn’t get ugly? What are they going to do for owners that paid their maintenance fees for 2020? Like we said before, there is an easy way to avoid any conflict here. Take care of the consumer.

MARK CUBAN SETS THE PRECEDENT 

If you are following the news you may have seen the respectable interview with Mark Cuban, owner of the NBA’s Dallas Mavericks. Christ Cuomo from CNN stated how Mark had an option and he chose to pay employees as the NBA suspends the season due to the Coronavirus. His response was, “It wasn’t in the policy, it wasn’t an option, it was the right thing to do”. The network calls those helping others in this difficult time “AmeriCANS.” At the end of the day, these types of decisions will aid the economy tremendously. Will timeshares be willing to invest their earnings back into the customer?

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A Response Regarding the Pandemic is Inevitable.

It’ll be interesting to see how everything plays out and if timeshare owners are rewarded for their years of steady payments. If you’ve found yourself at a crossroads with your timeshare, we’d be more than happy to answer any of your questions. Our team is knowledgeable in the industry and can be trusted to consult you on alternate routes if cancellation isn’t in your best interest. For those interested in our qualification process, you can proceed with the link below.

How Should Timeshare Companies Invest Their Earnings?

How Should Timeshare Companies Invest Their Earnings?

If you read last week’s blog about the siege of the cancellation industry, then you should know that timeshare companies aren’t exactly strapped for cash. But for whatever reason, they continue to milk owners of hard earned money in order to fund foolish distractions. Every year tens of millions of dollars are poured into defamation attempts, misguided lawsuits, marketing tactics and commissioned sales teams. All of which only benefit the resort. This fact should cause most people to wonder why capital isn’t being used to eliminate buyer complaints. Instead of deflecting reality, why don’t timeshare companies invest their earnings in customer satisfaction and an improved product? 

Well, that’s a good question. It’s also one that we aren’t going to be able to completely explain because it doesn’t make sense to us either. Truth be told, the answer requires a lot of dot connecting – that involves shadow partners with hidden agendas. At the same time, practical reasoning lies in power and money. When you’re able to control the marketplace with prominent government figures, businesses and investors at your back, greed tends to steer the ship. Before the timeshare market dries up completely, those involved want to make sure they’re able to collect every last drop of potential profits.

If It Continues To Break, They’ll Have to Fix It.

Still, you’d think that the repercussions of some of their actions would change their tune. A number of class action lawsuits have required settlement payouts. Sales law fractions have definitely been costly – to reputations and bank accounts. The cost of refute, deflect and overcome cancellations with new sales strategies has got to be exhausting. But apparently, they believe this is what’s best for them. So, we’ll let it be. 

In the meantime, we thought it would be fun to speculate a little. If timeshare companies invest their earnings in the customer experience, this is what it would probably look like.

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If Timeshare Companies Spent Money Properly…

When it comes to taking care of customers, especially those that single-handedly keep you in business, you’ll probably want to begin rewarding them in some sort of way. Loyalty should be a priority in this industry because new travel options come about rather frequently. As we go through these concepts, you’ll see that the next order of importance should be to repair the overall experience. From initial advertisements to first time complaints, the industry as a whole has got a lot of improving to do. Otherwise the desire to get out of timeshare contracts will presume.

1. STOP LIMITING PRIME INVENTORY.

At most timeshare resorts, some of the best condos are held for higher paying retail customers or corporate partnerships. The next tier of units then tends to be reserved for third party retailers for less than vacation owners pay in annual dues. This inevitably limits their most loyal customers while they’re stuck in a perpetual agreement. 

Some would say it creates quite an unnecessary stir. Why not just give timeshare owners the choices they were promised? Moreover, they need to stop selling intervals to lower income families and lying to them about the cost. Find people that are willing to pay more and eliminate the need to book through third parties.

2. STOP OVERSELLING THE PRODUCT.

For a while now, it’s been known that timeshare companies invest their earnings in selling point programs to new users. This inevitably overpopulates usability and diminishes the resale value. Think about it. Any business that has a greater demand than supply profits tremendously. The difference with timeshares is, there is an excess of supply in the resale market and no demand.

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When products, services or memberships are in scarce supply, the demand goes up. This not only results in an upheld value but also an increase in value. This is true even when depreciation is expected. Since this is rather confusing, allow us to present you with an example. 

Most new automobiles depreciate about $5k-$7k as soon as you drive them off the lot. However, if you purchased a GT Shelby 500 back in 1969 and kept it in mint condition, you’d profit tremendously by selling it today. This is because there was a limited number of these cars produced, or limited supply. If production of this model overpopulated the auto market, the 500 would have naturally depreciated. Barrett Jackson (a premier car auction in Scottsdale, AZ) recently sold a GT Shelby 500 for $165,000. 

HOW IT WORKS.

The demand in the timeshare realm has to do more with availability, and it is being grossly oversold. Timeshare companies are selling what appears to be an infinite amount of points or “flexible” interest and the actual desired availability is limited or non-existent. This is where the popular response “it’s not available, try again next year” was conceived. A lack of availability devalues the resale value which wipes out any demand, destroys the resale market and allows timeshares to remain in control. 

Overselling flex or floating weeks and point memberships ensures they’re able to keep everything booked at maximum prices while timeshare owners consistently foot the bill. If they can make additional revenue by competing on the retail market at the expense of their owners, they will. Since owners are locked into perpetual agreements, detrimental repercussions loom if they choose to breach their contract. 

They understand their owners will pay like clockwork. Customer satisfaction is not a factor in the resort’s bottom line. It’s why timeshare companies invest their earnings in themselves. If they’d stop overselling products and start delivering quality programs and inventory, then it’ll provide hope for the resale market. Until then, it remains bleak at best.

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3. INVEST IN CUSTOMER SERVICE.

One of the biggest opportunities for timeshare resorts is finally making the transition from a sales operation to a customer service one. Improving the way they care for current owners would drastically improve retention and the industry’s reputation. Today, customer service teams are nothing more than incentivised salesmen. Instead of looking to service the vacation owner, they’re eager to close another deal.

In case you weren’t aware, sales reps are paid anywhere from $150K-$200K to simply sign people up at the initial presentation. When you take time to understand how their handsome commission structure works, you’ll clearly see why they’re so willing to lie to your face. Many of the vendors that run these seminars operate by their own rules in order to get paid. Building rapport and getting your signature is all they’re after. 

The entirety of this process is extremely costly and customer service is nowhere to be found. Paying incentivised sales teams instead of quality problem-solvers doesn’t exactly set their customers up for a positive experience. Eliminating these tactics and focusing on hiring people with experience and integrity can help the industry turn things around. Serving the customer would bode well, nonetheless.

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4. ELIMINATE SALES PRESENTATIONS.

Aside from disclosure, there is a ton of opportunity to improve on the front end. If timeshare companies invest their earnings in an automated process to pitch the experience – in an ethical manner – then they could save millions of dollars. While this requires a total pivot regarding operations, it could provide a lifeline for owners regarding a reemerging resale market. Instead of profiting by converting angry buyers (that were sold on over promised details), they could profit off of satisfied owners willing to pay for actual conveniences and heightened travel experiences. 

In reality, these events involve a number of other costs that aren’t necessary to grow the business. Travel arrangements, marketing gimmicks and other expenses add up! But timeshare companies don’t have to pay for this. If they weren’t so focused on the hard-pressed sale while focusing more on transparency and creating a desirable product, then acquiring new customers wouldn’t be as difficult as it is today. Most importantly, it will stop feeding the scumbags that act out of greed.

5. REBUILD EMPLOYEE TRAINING.

Taking better care of timeshare owners and improving the sales process is key. But implementing change is imperative in order to sustain. This is why we believe the next step would be to start building a foundation of quality talent that turns timeshare travel into a premier experience. Now that we’ve helped the timeshare industry (in this exercise) save capital by eliminating wasteful approaches, they’ll have the capability to pull this off. But it’s going to take some time and a consistent effort.

Removing all the bad seeds and inserting good ones would give timeshare companies a chance to start creating quality training programs and a work culture that people are proud of. Oftentimes, former timeshare employees are the masterminds behind industry scams and fraud. Sadly, they’ve been trained on deception by the timeshare itself. If timeshare companies ever want to diminish the desire to cancel vacation ownership, then they have to clean house and implement better processes and policies.

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Better Spending Would Turn Timesharing Around.

When timeshare companies invest their earnings in realistic solutions, a positive change will subside. If customer service becomes a priority and beneficial contracts are offered instead of onerous agreements, then there is hope for timeshare travel. At this point, it’s safe to say most aren’t too thrilled about oppressing contracts that collect beyond the grave. Especially when they know where timeshare companies invest their earnings.

Pursuing indefinite restitution for timeshare buyers and pleading with timeshare companies to alter their strategies should tell you all you need to know about VOC. Although our clientele consists of disgruntled owners, we pivoted out of a competitive industry to make a difference for those in need. At the end of the day, we’d like to improve the timeshare industry as a whole. It has caused a lot of problems for a long time now. If we’re able to help travelers enjoy vacationing without the fear of hidden inconveniences, then the battle has been won. 

There is no hidden agenda at our cancellation company. Our attorney based process is proven and each of our clients have exited our program fully satisfied. While we too long for the day of happy vacation owners, we also understand we have a long way to go before that becomes a reality. In the meantime, any of our consultants would be glad to go over all of your options with you. 

Truth be told, sometimes contract termination isn’t the best solution.

Why Timeshare Giants Ignore Owner Complaints and Attack the Exit Industry.

Why Timeshare Giants Ignore Owner Complaints and Attack the Exit Industry.

People that value an affordable vacation package often see timeshare travel as an advantage. On the surface, it seems like a straightforward transaction. But once limitations arise and costs become higher than expected, many resent their decision. Since the agreement is perpetual, the outcome is especially troubling for low income households. When owners are at the mercy of the resort, the financial burden can be crippling. For the most part, all they can do is endure. This helps timeshare giants ignore owner complaints and slander the cancellation industry in order to keep their buyers from putting any type of hope into an exit strategy.

There is a Strategy Behind the Attacks.

The concept of handicapping buyers isn’t just happenstance. It’s been widely documented that  timeshare sales teams intentionally target consumers with limited finances. Owners with extra spending money tend to be more willing to take risks to get out of a timeshare contract. Those counting on credit lines and loans usually continue compiling interests and fees just to avoid potential judgements, foreclosures or credit hits. Penalties scare buyers from walking away and it’s difficult for them to know who to trust. Even if they can afford an attorney, the process usually becomes too expensive to complete. It’s safe to say a sense of entrapment is common amongst buyers.

At the same time, owner hesitancy or skepticism isn’t always intuitive. Timeshare companies do a great job overcoming complaints with false hopes and distractions. No matter how much inconvenience transpires, the resort somehow convinces many owners that the resort truly cares about their experience – and that the exit industry as a whole does not. Whether they persuade buyers to purchase an upgrade or transition them into a points program, it’s pretty evident that timeshare companies are selfishly motivated. The last thing the resort wants is to lose control of their owners – or that which they consider a stream of revenue.

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Sadly, many disgruntled buyers reach a point of fear where they’re afraid to even consider our services. They’re led to believe all exit programs are scams. Even though timeshare giants ignore owner complaints, buyers feel as though they have no choice but to adhere to the contract they signed. Some even feel as though it’s their fault. The last thing they want is to make matters worse by taking another chance on something that seems to be fruitful.

Ruining Reputations Instead of Helping Owners.

At the end of the day, timeshare companies aren’t actually fighting for restitution for their customers – rather protecting their own interests. They’re solely fighting to limit or discredit resources that can actually help timeshare owners find relief in a difficult situation. They know that pro consumer solutions exist. They know that previous class action lawsuits against major players in the industry have resulted in a win for the owners. They’re afraid that advantageous programs and services will inform their users on the truth – or the reality of their situation – and help them find relief. The desperation and deceit is clear.

So what are timeshare companies doing to disparage these resources and exit companies? Well, for some time now they’ve been trying to change the law. In the meantime, they’ve spent a lot of time and money taking cancellation programs and attorneys to court. For the most part, major hospitality conglomerates are claiming that the exit industry is soliciting and ripping off their customers; leaving them to pick up the pieces. Asserting that someone else is stealing their customer’s joy, instead of taking responsibility for the grief, helps them control the narrative and eliminate hope – outside of their difficult-to-navigate internal solutions.

But Do Lawsuits Benefit Vacation Owners?

Slander is one thing, but manipulating the system is another. After reviewing many court documents from lawsuits with monetary wins (very few by the way), we found that timeshare owners never actually benefit from them. While timeshares claim to be fighting for buyer restitution, it appears the payouts and settlements remained in their pockets.

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If timeshare companies are in fact in their owner’s corners, why isn’t the initial problem going away? What continues to get lost in the shuffle here is the simple fact vacation owners want out of their contracts. When timeshare giants ignore owner complaints, they’re going to start looking for relief elsewhere. Companies like ours wouldn’t even exist if most buyers were happy. So are they really in the corner of the owners?

Timeshare Strategies Are All About the Money.

When you think about it, all of the money they’re pouring into legal fees to sue the exit industry could be well spent on their customers. The time wasted on slander could be used to listen more and change for the better. But the revenue opportunities defile them. No matter how much they twist their reasoning, the fact remains that most owners are under a binding agreement due to a lie or misrepresentation. They wouldn’t be complaining and falling for cancellation scams by 3rd party predators if they hadn’t been misled at a timeshare presentation.

What’s even more troubling is that timeshare companies are really trying to persuade buyers that their relief options are beneficial. In reality, additional timeshare purchases (or signed agreements) made after the initial sale are often due to a lack of disclosure, further lies, financial hardship or changes in the program that prevent owners from using the property. Many believe they’re actually signing up for relief – only to realize they’re further trapped. 

AMBIGUOUS INFORMATION IS COMMON.

Singling out our entire industry, that emerged because timeshare giants ignore owner complaints, is rather ironic. But it doesn’t take much research to see that timeshare companies haven’t exactly taken out faulty timeshare exit teams. In fact, most of the news releases they publish on the matter come from a state’s Attorney General’s Office. Promoting these types of wins over unethical operations allows them to act as though they’re doing the same. 

It causes us to pose this question: How did a system that is supposed to provide a “lifetime of vacations” or “owning a piece of paradise” become so lopsided? The industry is literally profiting off of their paying customer’s demise. Almost everyday we get inquiries asking us, “How is this legal? “Can’t they just be sued and put out of business?” “This isn’t right.” While we agree, unfortunately, the deeper you investigate the more eye opening the deceit becomes.

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Politicians and Lobbyists Are Helping Timeshares.

If you want to eliminate your direct competitor, and lawsuits aren’t producing the results you’d hoped (because the problem is still there), the best thing you can do is start dealing with lawmakers. That is, if you’re into controlling the market instead of serving it. In the timeshare industry, power roots run deep. Let’s just say timeshare companies have quite the lure for prominent officials when it comes to travel and entertainment. 

To give you an example, the founder of Vidanta Properties (one of the largest hotel chains in Mexico) is said to be an advisor to the Mexican president. The real estate mogul also happens to own the country’s largest collection of golf courses and built Mexico’s first private airport.

There are also subtle references and speculations such as the ludicrous house bill proposed in Florida that accused the exit industry of every tactic that timeshare sales teams use. The bill was basically designed to make it impossible for relief companies to operate – no matter what resources or services were being rendered. In other words, they wanted to completely eliminate all outside resources for their consumers. No wonder timeshare giants ignore owner complaints.

WHAT IS A LOBBYIST?

When it comes to passing or revising laws that limit consumer rights, timeshare companies usually have a lot of support. Lobbyists from different legislature departments are paid serious money (and also rewarded) for siding with resort control. Their job, alongside the American Resort Development Association (ARDA), is to influence lawmakers. Even recent attempts by consumer protection agencies to extend the rescission period (amount of time buyers have to cancel) was diminished. 

Lobbyists from ARDA argue that mature adults should be able to make responsible purchase decisions. While pro consumer agencies believe buyers should be able to visit the timeshare unit before their rescission period expires, resort lobbyists disagree – and they do so aggressively. By incentivising politicians and public officials, this gives them a lot of leverage. The average consumer doesn’t have the capital to compete here.

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PROPOSED AZ BILL PROVIDES INSIGHT

To give you an example, let’s look at HB 2639. The Arizona proposal suggested giving buyers a 14 day opt out period after they were able to use the timeshare. It also pushed the entitlement to a 90 percent refund and options to cancel after 1 and 10 years (in order to escape lifelong maintenance fees and other liabilities like taxes). But since timeshare giants ignore owner complaints, they weren’t interested. Every single argument they made pointed to selfish ambition.

Lobbyist Don Isaacson was the most vocal. “The state should not step in to protect people who didn’t bother to understand the nature of the deal.” But what about those that were lied to and distracted so that they didn’t miss out on the “today only” deal? It is hard to understand how Don Isaacson sleeps at night with the intimate understanding of what really takes place at the point of sale. Especially since he insists on criticising victims for trusting sales teams for product information. 

If he claims not to be aware, then we find it incredibly irresponsible and ignorant to make this statement: “It’s very difficult to legislate good decision making [and] I think it would be a mistake to mandate that,” he said. How can he speak on this if he doesn’t really know?

Instead of taking responsibility for disappointed buyers, they’d rather blame them. This is pretty cut and dry and we’re not the only entity taking notice. “They’ve [timeshares] got a lobbying presence here and around the country,” said Amanda Rusing who works in Legislative Affairs at the Arizona Attorney General’s Office. “It was very disappointing to have to remove all of the stronger, pro-consumer provisions.” AG spokeswoman, Katie Conner, agreed.

THE BOTTOM LINE.

If you carefully assess timeshare presentations, the reality of ownership and the business side of timeshare travel, what Regulatory Affairs put together for HB 2639 is actually well done. Unfortunately, the arguments for the timeshare industry were enough to sway most from passing any type of action. When money and power are leveraged, it’s proven tough for the consumer to be truly considered. 

Depending on a jurisdiction, 3-10 days is the average rescission period for buyers and they typically don’t experience the let downs until they first attempt to use the timeshare – which is usually months into the contract. The length of this rescission period is simply not enough time to uncover real issues regarding the onerous contract.

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Will Timeshare Giants Ignore Owner Complaints Forever?

As you can see, uncovering the intentions behind most timeshare entities is quite difficult. Truth be told, it can be quite discouraging too. There is a lot of noise that overpowers the fact that buyers are suffering while timeshares are thriving. Last July, ARDA reported that the timeshare industry made $9.6 billion in 2017 – more than any previous year. Annual earnings from fees also increased by 1%. 

As long as power, money and incentivised support continues to work in their favor, change is not likely. This is why it’s important for consumers to start educating themselves on the purchase before the anticipation takes hold of them. 

Like Isaacson said, lawmakers aren’t always going to help you with discernment. But it doesn’t mean helpful resources are nonexistent. There is hope out there after all and we hope this article points you in the right direction. No matter what the resort leads you to believe, you don’t have to let them dictate your quality of life. If you happen to have any questions or would like to learn more about our attorney based solution, we’re always available for a free consultation.

4 Timeshare Lies That Resorts Commonly Tell Potential Buyers.

4 Timeshare Lies That Resorts Commonly Tell Potential Buyers.

For those that have bought a timeshare, the ownership experience can carry quite the mixed bag of emotions. People either enjoy it or they regret the decision. Truth be told, it all starts with the sales presentation. When buyers are fully aware of all the purchase entails, it makes it easier to find contentment. But when they’re sold on false hopes, then higher costs and minimal availability, regret tends to be the result. When a salesman from the timeshare lies about the reality of the product while leaving out pertinent information about the contract, buyers feel rather forsaken to say the least.

When you think about it, buying a timeshare is no different than any other large purchase. An informed decision that matches expectations will be a satisfactory one. An expensive, impulse decision that was too good to be true would leave a bad taste in anyone’s mouth. While it’s never a good idea to make an uninformed purchase of this magnitude (interest, fees and mortgage usually exceeds $40K), it’s hard to fault the consumer when the timeshare lies.

Misleading Consumers is Extremely Damaging.

When a retailer has the ability to lock uneducated buyers into perpetual (lifetime) agreements, a higher level of responsibility needs to be expected. If the travel opportunity is so great, then selling people on the concept shouldn’t be difficult. You shouldn’t need to lie or hide details in order to close a deal. Some people have no business owning a weekly timeshare interval. The simple fact that consumers are pressured into buying something they’re not even seeking out – for a misleading price – is downright criminal.

One unexpected expense can easily push most people over their budget and into financial hardship. So in order to help them avoid haste, we thought it was a good idea to break down four ways timeshare companies convince potential customers with lies. If you’re not aware of the strategy behind this, you could be easily swayed into a disastrous situation. No matter what the resort tells you, the signed contract terms are the only thing they’re legally bound to. Broken promises happen frequently here and if you’re unaware of common timeshare lies, misconduct is extremely difficult to prove.

aging man with beard looking borderline angry after finding out news about potential lie

Why Lies About Timeshare Travel are Common.

Timeshare sales teams know that once the rescission period (a trial period that lasts 5-7 days in most states) is over, new owners are officially bound to whatever they signed that was in writing. Any undocumented guarantees, hypothetical scenarios or suggested possibilities cease to exist. This gives customer service teams a chance to position up-sales as solutions. When the timeshare salesperson lies and the owner can’t prove it, they’re often forced to spend more money just to make the purchase worth it

When they can’t use the property the way they envisioned, many find themselves at the mercy of the resort. It’s hard for them to say “No” even when they don’t have the money because thousands of dollars are already going to waste. Pride and hope often gets in the way here. So, preventing a bad decision starts with asking the right questions. Once you know how and why the salesman of a timeshare lies to you, it’ll be easier for you to identify deceit, confidently say “no” and walk away. Hopefully this article equips you to act accordingly.

Lie #1: Cheap Travel Options Are Available.

When it comes to assessing the sales strategies in the timeshare marketplace, the ideal target audience is pretty clear. Resorts usually crave to speak to those who rarely even think about traveling or lavish vacations. These groups of people tend to be 35 and older with an average annual income of $50K. Most of which aren’t privy to the history of timeshare travel and don’t have a lot of extra funds laying around for a nice family vacation every year. 

So why do they target people with limited funds and zero travel aspirations? Because the timeshare lies about the product being an affordable, once-in-a-lifetime opportunity that isn’t actually out of reach. They know how to make it seem like it’s a deal not worth passing up by leaving out potential limitations, costs and fees. But first, they have to gain their victim’s trust by showing them a smashing good time.

senior citizens jumping up in the air on rocks by seashore vacation front lured by timeshare lies throwing hat in air

Creating Appeal Before the Deal

Every year, timeshare companies advertise free gifts in order to lure hundreds of thousands of ideal customers to their destination resorts. The only thing they require is that each guest attends (or endures) a “brief” timeshare presentation. Wining and dining consumers that rarely experience a pampered lifestyle creates an uncommon sense of euphoria. 

This opens a consumer’s mind to possibilities. It’s like getting your spouse drunk to elicit a reaction that benefits you. By the time attendees are told an affordable getaway is at their fingertips, the excitement of the new experience blinds them from their intuition. In the midst of bliss, escaping for a week all of a sudden becomes appealing.

Undisclosed Dollar Amounts.

In reality, buying a timeshare is rarely what it seems. Far too many people end up finding this out the hard way. During the sale, specific number amounts are normally highlighted or pointed out in order to mislead the buyer. What tends to be left out are annual maintenance fees, potential special assessments, interest and even taxes. What was said to be $359/month all of a sudden becomes $525/month after the first year is all said and done. That’s $6,500 and an unknown liability cost for mediocre accommodations for a week. Does that sound like an affordable travel alternative to you? Since maintenance fees rise every year and special assessments are spontaneous, there’s no telling how much the overall cost will be. 

When the purchase sends a buyer into financial hardship, additional costs and penalties can devastate their livelihood. Something that was sold as a way to bring the family closer together can end up tearing them apart. Even if the timeshare lies and claims the total cost won’t exceed $19K, most vacation owners end up paying close to $41K by the time they’re repayment term ends. This is assuming all payments were made on time. It also doesn’t consider the simple fact buyers are on the hook for maintenance and assessment costs for life. So, the true “all in cost” (at maturity) is closer to $56K.

Timeshare Lies Prove to be Costly.

When it’s all said and done, forking over six figures for an annual trip isn’t unrealistic. Even for a median income household. This is crazy to think when far cheaper options are available. If buyers knew the cost would play out this way, it’s safe to say most would have walked away. But since they were told they could afford it and lied to about the financial commitment, many are forced to adapt to a financially handicapped situation. All for the sake of a few thousand dollars in commissions paid to a sales representative with no conscience.

pointing fingers like guns sales teams for timeshare companies confidently lie about sales packages to consumers

Lie #2: Timeshares Are Investment Opportunities.

Since we’ve discussed this a number of times in other articles, we’re going to keep this short and to the point. A timeshare is not an asset, it’s a liability. Think of it like leasing a car. You can’t resell the vehicle and it’s only costing you money to use it. There isn’t much that’s advantageous about it from an investor’s standpoint. The fact of the matter is, timeshares hold zero resale value – now and in the foreseeable future. If anything, they’re depreciating faster than ever before due to improved travel options and other advancements that the timeshare industry is failing to adapt to.

Buying a vacation interval isn’t even comparable to the purchase of a new car that depreciates when you drive it off the lot. It never carries any value. The market is so dense and competitive that it’s nearly impossible to ever even get in front of someone looking to rent or buy one. So when the timeshare lies and mentions resale or rental as a fallback or investment option, don’t believe it. A weekly interval should never be mistaken for a business opportunity.

Supplemental Pipe Dreams.

The resort wants you to believe that the more you buy the more you’ll be able to make. The low risk, high reward sales pitch works when people think they can earn supplemental income while vacationing for free. Especially those with limited incomes and not a lot of spare change. It’s extremely appealing to them and often used to combat their initial remorse. But a mediocre interval during a limited week will never be able to compete with timeshare marketing strategies or premium vacation homes that are visibly listed on AirBnB or similar.

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Lie #3: Booking Priority and Convenient Availability.

One of the biggest lies timeshare companies tell involves availability. Nearly every day, we talk to someone that was told a specific week or destination was going to be available and it wasn’t. It’s just another way sales teams use verbal affirmations to get people to sign the dotted line. Buyers that are on the fence about the purchase usually want certain guarantees before agreeing to the deal. When they’re able to lock in a date that the entire family would appreciate, the pot becomes too sweet to pass up.

But the Actual Deal is Usually Sour.

In reality, first dibs for bookings almost always go to third party online travel retailers like Expedia and Priceline. Although new owners may have been led to believe they had priority booking, it’s highly unlikely. You’d have to make a substantial investment to guarantee a specific date – at which point you are drastically overpaying for something you can reserve through one of the aforementioned third parties. Resorts profit far more from retail travelers during peak seasons. They’re not going to hand over these dates to clients that are already obligated to pay.

If the buyer doesn’t figure this out within the first week, the trial period will end and they’ll be stuck with limited dates and destinations for good. Misleading statements and guarantees about availability can really put a damper on the entire experience for the consumer. Especially when the scheduling department for the timeshare lies further by claiming another vacation owner booked the week first. Ironically, this sets the resort up nicely to pitch an upgrade for the desired dates.

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Lie #4: “Beneficial Interests” Add to the Family Legacy.

If you stay at a timeshare presentation long enough, sales teams know how to start tugging on your heart strings. After a few hours they start trying to make attendees feel as though they’re letting loved ones down by passing up an amazing opportunity they may never come across again. Whether they’re referring to children, extended family members or a close group of friends; the timeshare company knows how to pull information out of you and use it against you.

A Legacy Pitch is a Red Flag.

Telling a proud father that his kids deserve an annual trip is a good way to chip away at the sale. One of the more famous ways they go about doing this is what’s called a “legacy pitch.” This leads potential buyers to believe they’ll be able to leave their kids a piece of vacation property (otherwise known as “beneficial interest”) for future use once they pass away. This tends to be pretty convincing for aging couples nearing the end of their lives.

Unfortunately, it’s just another way the timeshare lies about the actualities of the bargain. While the offer is normally sold as a points program through a trust, in most cases, the contract language states the owner doesn’t actually own anything at all. The trust owned by the timeshare does. However, the owner is on the hook for the mortgage, maintenance and assessment fees. What ends up happening is, the children of the deceased buyer end up absorbing the burden down the road and the resort begins requesting liability payments from them.

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Avoid the Lies and Focus on the Facts.

At the end of the day, the only reason a timeshare should be purchased is for the travel experience. However, participating in minimal research and simple comparisons will show this to be a poor financial decision. While the purchase is sold as an affordable expedition with ideal dates that are too good to pass up – you must understand that you’re paying a premium to vacation this way. Nothing is guaranteed unless it is in writing. If you feel as though your emotions and personal relationships are being used to leverage your decision, it’s always best to walk away.

The truth is, it’s very hard to identify timeshare lies and deception at the point of sale. But when you know what to ask and how to confirm pertinent details, you’ll always be able to make a confident decision. The last thing you should want is to enter a never-ending sales cycle that continues to prey on your desperation with false hopes. If you’re stuck in an unfavorable agreement, we’d love to help you exhaust your options with the resort before helping you find a favorable outcome. We provide free consultations that explain how to get out of a timeshare or you can begin the qualification process below.

The Truth About Sales Strategies in the Timeshare Exit Marketplace | Part 2

The Truth About Sales Strategies in the Timeshare Exit Marketplace | Part 2

As we continue the discussion about the sales practices of the timeshare exit marketplace, keep in mind that not all products and services here are bad. Often times, the narrative surrounding companies like ours is negative, resulting in a skewed perception. So we thought now was a good time to remind you that there are businesses out there that genuinely care about your vacational bliss. While it is rather disappointing to acknowledge the deceitful tactics many individuals choose to partake in, it’s also quite refreshing to know that a little research will go a long way. There are a multitude of ways fraudulent companies lie to fractional owners. But understanding what’s actually true will help you make intelligent, confident decisions regarding your timeshare. 

As a vacation owner of an expensive property, you have to realize that there is all kinds of public misinformation about the purchase. It’s very difficult to come across accurate data or unbiased articles and reviews. Even when you’re lied to, there’s always some online user willing to back up the deception. In most cases, they’re compensated or rewarded for their involvement. If you own a weekly interval on a perpetual term, finding a resource that’s only interesting in outlining the facts should be a priority of yours. 

By discussing the trickery of the timeshare exit marketplace, we hope it allows you to avoid pitfalls and trust our advice. At the end of the day, we’re not interested in harassing you to cancel your agreement. We’d rather guide you towards an ideal and reasonable solution. In the meantime, here are some additional ways that illegitimate cancellation companies mislead potential customers.

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The Sales Pitch Never Actually Scratches the Itch.

Similar to the acquisition strategies of destination resorts, the timeshare exit marketplace views the initial sale as the most important step of the transaction. Once you’ve proceeded with an agreement, they now have all the leverage. Whether you’re attempting to resell the property or cancel the mortgage, the downpayment is never cheap. Owners that commit to an exit strategy usually stick with it for too long because the initial investment forces them to remain hopeful. While it may seem like an ignorant thing to do, any uninformed owner would do the same thing. Especially when promises are made during the sale.

1. Unexpected Outcomes and Charges Add up.

The problem is, every level of assurance given during the pitch typically leads into another sales opportunity that surfaces when things don’t pan out. We recently published a news article that explained how phony resellers in the timeshare exit marketplace claim to have eager buyers, but they disappear before the sale goes through. This gives the resale company an opportunity to sell advertising and other add ons to “improve results.” Thousands of dollars can be collected before the timeshare owner even realizes that selling the property was a bad idea. All of which transpired because they were led to believe willing buyers were readily available. 

A similar approach is often used by fraudulent companies claiming they can help owners legally get rid of agreements. Once a commitment has been made, they continue asking paying customers for more time and money in order to work with the resort. Sometimes, they even throw in unexpected complications to collect even more. Since the cancellation process is known to take a while to conclude, scam artists are able to invoice desperate owners for a long time before abruptly abandoning them by abolishing the business or filing for bankruptcy.

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2. Service Limitations Are Rarely Disclosed.

We believe it’s safe to say that none of the fractional owners taken advantage of by scams in the timeshare exit marketplace saw it coming. They counted on the company selling them relief to come through. Unfortunately, most services in this realm will tell you anything to get the ball rolling, we call this the “hope” pitch. Another way they victimize fractional owners to their benefit is avoiding full disclosure. For example, canceling a timeshare agreement doesn’t always eliminate the financial responsibility you have to a bank. Many relief programs don’t advertise this, but they can’t do anything with monetary amounts that are financed through a third party. 

Unless the timeshare loan is borrowed through timeshare affiliates or the resort itself, most of these operations aren’t properly equipped to terminate an agreement. Timeshare owners rarely think to ask if third party financed amounts are covered. Any level of understanding here would save them from making an ill-advised decision. When disclosure isn’t requested, it’s very easy for crafty businesses to collect payments from owners then protect themselves by blaming the resort or a third party for a failed cancelation.

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3. Worthless Solutions Waste Time and Money.

Recently, a growing number of companies in the timeshare exit marketplace have marketed an ability to overcome third party loans. Even though they say they can get people’s money back, there’s no way that guarantees like these can be made. Unless they assess the contract and loan itself, there’s no way of knowing what can transpire. These types of services are simply charging people to contact the bank in an attempt to persuade them that the timeshare expense wasn’t authorized or agreed to. If the timeshare responds to the claim with proof of your signed contract, then the dispute will be denied.

If you’ve ever filed a complaint like this with your bank, then you know that it can sometimes take a few months to conclude. There’s no telling what a greedy cancellation ploy will charge you for in the meantime. The evolution of these “businesses” usually derive from those that failed in the past. Like we mentioned before, our industry is known to recycle customers with new offers that cater to previous disappointments. This is just another example. The point is, the sales pitch can be extremely deceiving. They know exactly what you want and need to hear.  If you don’t know what to ask and you’re uneducated on the purchase, it’s best to wait until you’re better informed before buying in.

Random charges like closing costs, transfer fees, and legal expenses are often used to increase the total amount due at any given time. No matter how much reassurance is given, regarding the maximum price you’ll pay, a lack of evidence should compel you to walk away. Listening to, getting excited about, and buying into a sales pitch will only get you into trouble. No matter how compelling the presentation is, you have to be able to look at the facts. If they’re unwilling to guarantee a specific outcome in writing, then nothing about the service should produce any type of optimism.

aging-white-women-chatting-downtown-about-fraudulent-timeshare-exit-marketplace-over-coffee-paradigm-shift-by-friend

Qualification Shortcomings Lead to Disappointment. 

For anyone helping fractional owners escape perpetual contracts, we believe the single most important step is qualifying them for the service. Far too many businesses in the timeshare exit marketplace predicate their success on conversion rates. In other words, their objective is to acquire as many paying customers as they can, whether they can help them or not. This is extremely short-sighted and one of the main reasons why the reputation of the industry has been consistently bad. It’s extremely irresponsible for companies to collect payments before assessing the situation.

1. What Some Fractional Owners Need to Hear.

Often times, timeshare owners don’t even know the resort has them under multiple contracts with differing agreements. During our qualification process, we frequently stumble across additional financed amounts or credit lines that the buyer had never seen before. Some owners simply have no basis for cancellation while others could easily work things out with the resort. If there is only a year or two left on a right-to-use contract, waiting it out might be more ideal. When there is a reasonable offer on the table, most people just need to hear “take it” from a trustworthy source. Unfortunately, it’s more convenient for them to pay someone to tell them what they want to hear.

deceiving-sales-practices-leave-consumers-trusting-false-information-while-keeping-blind-eye-to-timeshare-scams-in-exit-marketplace

Companies that lead people to assume their process is the best option – when it’s not – are doing the timeshare exit marketplace a huge disservice. People deserve full disclosure. If fractional owners are not prepared or equipped to handle backlash or further consequence from the resort, then they have no business paying to get out of the agreement. Despite high failure rates, many exit services just don’t care. They’re in business because they’ve been able to consistently persuade desperate people.

2. Eventual Costs Are Rarely Presented.

Selling hope pitches or failed promises, just like the timeshare, convinces unhappy buyers that they need to act now. Even if it doesn’t work out, they still get paid. Unethical companies in the timeshare exit marketplace know they can charge more when additional contracts or credit lines are found. Instead of allocating everything on the front end and presenting an accurate proposal, they slowly send invoices and rarely follow through. The more complicated a timeshare owner’s situation is, the easier it is for the exit company to cash in without fully completing the job. This generally leaves owners worse off than they were before.

For this reason, consumers should never be drawn to price in the timeshare exit marketplace. Unless you’re able to break down the entirety of your agreement before shopping around, it’s naive to assume anyone will give you an accurate quote. This is why we take pride in offering free consultations before the details of our service are even presented. Vacation owners deserve a chance to see the reality of their situation so they know what it’s going to take to get out of it. While we believe this to be extremely valuable, some owners still allow themselves to be sold by appealing offers. Sadly, many of them return to VOC with even more debt.

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What to Ask, Why Compare and How to Know?

When looking for a way to get rid of a timeshare, your first question should never be “what is the cost?” It should be “what is your process, how does it work and what can I realistically expect as a successful outcome?” Remember, low prices are always deceiving. This is why it’s important to participate in as many interviews as possible. Be prepared to hear “today only deals” and don’t let incentivized deals influence your decision. In most cases, you’ll be able to tell who’s really interested in helping you based on the interaction. A lack of professionalism or an aggressive nature should be a good preview of what’s to come.

Either way, no matter how good the sales pitch is, you have to take the time to research the business itself. On the surface, many scams do a great job with legitimacy – but in reality, it’s all a mirage. Those willing to investigate leadership, employee reviews, past partnerships and the validity of the business as a whole are usually glad they did so. Nearly every scam could have been avoided with a little effort.

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At VOC, we’ve committed to doing some of the legwork for you. While the reputation of the timeshare exit marketplace may make it difficult to trust our intentions, we want you to know we care. At the end of the day, our goal isn’t to acquire as many customers as we can and mislead them along the way. We’re only interested in helping struggling vacation owners find a resolution they can hang their hat on. For more information on our attorney based process or to speak to one of our representatives, you can schedule a free consultation or proceed with the qualification form below. 

The Truth About Sales Practices in the Timeshare Exit Industry | Part 1

The Truth About Sales Practices in the Timeshare Exit Industry | Part 1

The timeshare exit industry is interesting to say the least. While hundreds of thousands of people have benefitted from their ability to legally cancel a timeshare agreement, just as many have been taken advantage of. Far too many cancellation programs are in business for the wrong reasons and they’re using the exact same sales practices that caused the buyer to seek relief in the first place. Unfortunately, this is a continuous cycle within the marketplace. Whether it’s the original purchase, resale or termination, a majority of consumers have a hard time knowing what’s real and what’s a scam. We know this because we talked to dozens every day.

A sense of confusion inevitably clouds the judgement of fractional owners during the decision-making process. Genuine companies like ours are often bucketed with scams because of the lies vacation owners have been told in the past. Broken promises, misleading information and greed tend to create skepticism that’s hard to break. So in order to show unhappy timeshare owners that we’re not interested in scheming them, selling their data or taking their money, we have to be willing to break down the reality of the sales practices in the timeshare exit industry. Hopefully this helps readers see that we understand what they’re up against and care about their burden.

The Truth Behind Guaranteeing Credit During an Exit.

When it comes to escaping a perpetual timeshare agreement, one must understand that they’re going to receive some backlash from the resort. Our clients have been known to receive threats from the resort and it’s sales teams that collect hefty commissions off of the deal. For the most part, these are simply scare tactics, but you have to understand that no company in the timeshare exit industry can guarantee your credit when you’re at odds with the resort. In the end, the timeshare is the only party that’s able to execute this request.

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Because buyers sign a contract and a promissory note that states they’re obligated to pay for the weekly interval, the resort is going to do everything in its power to keep you under that contract. Unless you’re able to prove that you were misled during the sales presentation, you have no leverage. When a sales rep in the timeshare exit industry makes this guarantee, they better be able to provide evidence. In reality, they’re just trying to persuade you to commit to them, just as you did with the timeshare. 

Vague claims that seem too good to be true should raise red flags. Especially if you’ve already been told one thing by the resort and something else transpired. Learn your lesson here and realize that a number of operations in the timeshare exit industry only want your money. They do everything in their power to gain your trust while protecting themselves from your inconvenience. Even if you’re desperate, looking into guarantees will save you a lot of heartache and further regret.

Credit Repair in the Timeshare Exit Industry.

Some exit agencies will even go as far as partnering with sketchy credit repair services to strengthen their guarantees. But the people managing a handful of these operations are usually connected to the ploy. Tradebloc is an organization worth keeping an eye on in this regard. While their process is quite vague, we do know that they only accept clients from referral sources in order to avoid a transactional relationship with the client. They do a very good job of protecting themselves from potential legal issues while claiming they have the ability to block creditors from reporting.

The CEO, Tim Clark, is proudly listed as “the credit repair industry’s number one money earner.” On the company’s website, he describes Tradebloc as “unique and unprecedented.” If you take the time to analyze their about page, you’ll find that there is a lot of bragging and zero results. Boasting about acquiring “71 corporate clients and generating nearly 1000 new credit repair clients each month” really only says they’re good at sales. Ironically, there are no customer reviews or any type of organization support listed online.

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Further research shows that people have actually gone to jail in the past for making eerily similar claims. All they were doing was filing false police reports that claim identities were stolen and reporting it to credit bureaus to block credit reports. This is not legal and unknowingly ties the timeshare owner to the illegal activity. Fractional owners in search of the best timeshare exit option tell us their credit has been guaranteed by one of our competitors all the time. But they’re never able to tell us exactly how something like this will take place.

Far too many timeshare owners buy into possibilities. This form of desperate optimism is what we refer to as “industry hope.” Agreeing to verbal promises and not asking the right questions in order to garner an accurate understanding of the product is what landed the owner in the unwanted timeshare to begin with. Buyers have to learn as much as they can about the promises made. While it’s yet to be proven that Tradebloc is engaging in illegal activity, the operation does raise quite a few questions. Vague responses that vary from one representative to the next and zero transparency on how the process works should be concerning. 

The simple fact they announced that they’ve “teamed up with the number one travel fulfillment company in the world to give its members the world’s best, authentic, discounted travel,” tells us they’re prepared to target current customers with new offers down the road. When it comes to unethical sales practices in the timeshare exit industry, this is one of the oldest tricks in the book. Avoiding relationships and creating obscure partnerships screams dubious activity

Selling Guarantees Doesn’t Mean a Timeshare Exit is Certain.

While exiting a timeshare contract and repairing your credit may appeal to you, most disgruntled buyers first turn to resale platforms for relief. Followed by leasing, this is usually seen as the most viable and promising option when the timeshare just isn’t working out. Unfortunately, many owners don’t know that the possibility of actually finding a buyer is slim to none. There just isn’t a resale market for timeshares and there never has been. Unless you hold the keys to a week that’s in high demand, it’s a pipedream.

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If you happen to be told that a reseller has a buyer waiting to take the interval off your hands, you have to understand this is a common sales tactic in the resale realm of the timeshare exit industry. After the owner commits, they’re normally told the buyer backed out at the last minute. Since the owner already made a payment and has begun the exit process, they usually decide to wait it out. Resellers know how to play this game and continue leading owners on until they’re willing to lose money just to get rid of the timeshare. This allows them to profit tremendously while you suffer.

If you find yourself involved in a scam, then the outcome can be far worse. In these scenarios, timeshare owners are often misled for months. They believe a buyer exists and continue processing fees, closing costs, tax documents and more in hopes of offloading the contract. After the con artist is satisfied with the stolen amount or senses some tension, they disappear. This costs owners thousands of dollars while the same perpetual agreement remains in their name.

The Reality is, the Timeshare Exit Industry Breaks Promises.

In today’s society, people want to believe they can trust someone’s word. Especially when it comes to expensive business transactions. Sadly, a company’s ability to persuade consumers to hand over money for broken promises is becoming more of a norm. At VOC, we believe people should have a fighting chance when it comes to making large purchase decisions. At no point should they ever feel pressured, alone be misled. For many, financial hardship is right around the corner and they never would have made the purchase had they known the contract would hold them hostage.

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Milking consumers for money as long as possible is a terrible strategy. Unfortunately, it’s the past and current state of the timeshare exit industry. In fact, it’s pretty much the approach of timeshare travel as a whole. Every day, more and more people are falling into a devastating financial pit that takes time to climb out of. Buying into credit or resale guarantees may seem advantageous, but it doesn’t mean it’s true. 

Hopefully this first installment will help you avoid setbacks and find a viable option that suits you best. While the sales practices of the timeshare exit industry have a long way to go, we want you to know that you can trust our word. The last thing we want is for you to remain in remorse.

Next week, we’ll expand on this even further by discussing a few more ways our industry persuades. Omitting information from timeshare owners and refusing to qualify interested parties only leads to disaster. To learn more about our attorney based process or to discuss other options for relief, you can always schedule a free consultation with us or proceed with our qualification form below. Thanks for stopping by!

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