Part 2: Maria & Luis Attempt to Get Out of Their Timeshare.

Part 2: Maria & Luis Attempt to Get Out of Their Timeshare.

As they entered a new season of empty nesting, Luis and Maria were looking to celebrate their marriage. Going on vacation was their way of rewarding themselves for the house they built on foreign soil. “We work hard to save our money, pay bills on time and build up our credit”, said Maria. Like many hard-working Americans, the couple deserved a period of relaxation and reflection. 

“A lot of blood, sweat and tears go into every penny I make,” she added. Straining and saving to pay off debt (like their son’s tuition) gave them an opportunity to take a break and enjoy themselves. While in Florida, they had no intention of celebrating this achievement by making another large financial commitment. This goes to show how cunning timeshare sales strategies are. 

Understanding Their Timeshare Experience Thus Far.

In summary, Luis and Maria were lured by the idea of a free vacation and essentially abducted from their vacation to receive it. From here, sales representatives held them hostage for hours, never making any mention of a free vacation. Then, Maria and Luis’s personal information was used against them until “family values” and travel perks finally convinced them a timeshare week would be worthwhile. But as Maria told their story, it’s apparent they regretted the decision from the get go. 

By month two, the couple had already experienced a number of holes in the sales presentation and Maria began calling out her timeshare for dismissing their letters and complaints. No matter how articulate her writing was, they continued to blame her while pointing to the binding contract. But instead of finding themselves trapped in hopelessness, Luis and Maria were determined to get out of their timeshare agreement. After deeming cancellation with the resort a lost cause, they started to look at third party options for relief. This is where we pick back up with her story.


Finding Help to Get Out of Their Timeshare.

Like aforementioned, consumers should always be critical of vacation ownership. Far too many buyers are lied to, forcing them to pay for something they truly don’t want or can’t afford. As a paying consumer, expectations based on selling points are warranted – especially when you’re spending tens of thousands of dollars. Unfortunately, a majority of timeshare companies don’t see it that way.

By the time Maria stopped paying for her timeshare, the stress of the situation had taken its toll – and rightfully so. “It was all we could think about [and] I was starting to lose sleep,” she recalled. The added payments, booking issues and poor customer service only added anxiety to their initial remorse. No matter how embarrassing the situation was, they had to do something. “I felt trapped and there was no way of getting out of this [timeshare] mess now.”

Adequate Research Bodes Well For the Timeshare Owners.

At this point in the process, Maria just wanted to find somebody she could trust and rely on for accurate information. Like most people with unwanted timeshares, they initially thought a lawyer might be their best bet. “Even if we’re not financially stable, I don’t know much about laws and rights in America,” she explained. Similar to calling the bank when you lose your house, she assumed “an attorney would be helpful.” But discussions with legal practices didn’t give them much confidence.

In turn, the hard-working medical assistant spent more off-time, “running through the computer to find something that could help.” After analyzing dozens of ways to get out of their timeshare contract, Maria came across one of our videos. Her first impression was positive so she started to look into the reputation of our company and what our clients had to say. The more content she read, the better she was able to understand our process – spiking her optimism.

Why the Couple Felt Like They Could Trust VOC.

She remembered thinking to herself, “Is this God giving me a sign that there is someone out there that could help me?” Although we work hard to promote a genuine solution, we have to give credit where it’s due. The couple’s diligence in analyzing the marketplace to get out of their timeshare is what helped them find a soft spot to land. “I was relieved,” she said. “As soon as I saw the video and the way Mike talked and how the customer communicated, I felt like I could relate to them all.”


For the first time since buying their timeshare, Maria appreciated the simple fact she wasn’t met with a sales pitch. “I believed in the people and I just filled out a form and crossed my fingers,” she said. Although their eagerness to learn more was evident, it was still going to take a lot to gain the couple’s trust – and rightfully so.

What Convinced the Couple That VOC Was the Answer?

By the time Maria finished her free consultation, she could tell we took her desire to get out of their timeshare seriously. We weren’t just interested in selling her on our solution, which meant a lot to them both. She remembers asking herself, “Am I going crazy? Is this real? You get to talk to one of them and they actually listen?” she said. “They understand me [and] it’s like they knew me from the beginning.” 

Unlike the timeshare sales experience, full of pressure and urgency, Luis and Maria noticed the relational element of VOC. “I found someone who knows how I feel,” she said. “This is my play, I’m safe with them, I’m home.” 

While we certainly appreciate Maria’s support and enthusiasm for our services, it’s important for vacation owners to understand that they should never hire an exit company until they’re sure that their expectations can be met. There are plenty of scams out there founded on manipulation. Always investigate the solution thoroughly before moving forward. There are plenty of ways to identify fraud.

The Experience Thus Far with VOC.

Committing to cancellation seemed like an easy decision, but doubts crept in as soon as the process began. “At first, I second guessed the decision but I knew I had to have faith,” she said. After asking for more information, she remembers feeling comforted like she mattered. “They took the time to reassure me that I was in good hands.” But it wasn’t all that she’s appreciated about her experience thus far.

“Ever since, they have proven they care about my problems and what you’re going through. I was afraid in the beginning but they’re very responsive and remained understanding,” she said with a smile. “I always asked the consultant, are you fake or real,” she said laughing. No matter the burden of the timeshare, you can tell she longs to remain positive. “I’m a person and I have problems like everyone else and they [VOC] cared about them. This changed my life forever, I already overthink things and this has been haunting me.”


Reassurance During Timeshare Cancellation Is Crucial.

It’s hard for many timeshare owners to trust the cancellation process when timeshare companies harass them throughout. It’s one of the main reasons reliable communication is important at VOC. “I can’t count the times the timeshare has contacted me,” she said. “It’s caused us to become more secluded and get overstressed about the smallest of things.” The last time she received an email was on June 10th and she recalls the experience as a “Nightmare that would never go away.” 

Some of the emails pertained to simple payment arrangements while others demanded cooperation. “My husband comforted me but we got in this zone that neither of us realized at first,” she remembered. “Then we realized we needed to be there for each other.” The same work ethic and dedication that’s been the backbone of their marriage for 24 years helped them push through the psychological trial. 

“We didn’t want to let a mistake ruin our relationship just because we thought it was going to be good for us. We won’t let it destroy us,” she said. The last thing we want is for this purchase to destroy or haunt Maria and Luis either which is why we’re doing everything we can to ensure they know they made a good decision. They know life will return to normal if they can get out of their timeshare and move on together.

Saying Yes to a Timeshare Can Be Costly.

To date, Luis and Maria have spent over $2k just to be able to close the unwanted credit card and remain current. Their down payment alone was $1400 and they never booked a single stay through their ownership. As she reflects on the venture, she wants to use their mistakes to help others avoid the same remorse. “We hope people take the time to learn and research major purchases. Timeshares are not worth it no matter how good it sounds. Your life can change forever.”

As they continue the path of ending their future obligations to their timeshare, Maria says they’re just, “trying to take it one day at a time.” In the meantime, she says they’ve been meditating, trying to stay active and regain their social lives. “The situation with the timeshare doesn’t leave our mind at any moment in time. To be honest, I don’t know how the outcome of this situation will be but I have faith in VOC and the way they handle their business,” she said. “We don’t care about the payments or cost, we just want to get out completely.”

She went on to say, “America is one of the best things that has happened to me. Working hard is important – as is being honest to yourself and your family.” The couple believes trust can be misleading and some sales people just don’t care. If they had any advice for those thinking about vacation ownership, it would be to do your due diligence and “be careful with these sweet talkers.” Maria also added, “When you go on vacation, do not engage into any business – focus on your vacation nothing else.”


Many Timeshare Owners Are Let Down by the Purchase.

Misleading promises and false statements often blind consumers from the reality of timeshare agreements. Up until they decided to contact us, Luis and Maria had learned to expect letdown instead of execution. Because of this, they remain highly skeptical of our ability to get out of their timeshare. While it may not be fair to bear the burdens caused by competitors or timeshare companies, it comes with the territory. Truth be told, we revel in our ability to follow through with promises and completely satisfy our clients. 

Escaping the future obligations of a timeshare contract is no easy task. It takes years of experience to be able to provide assistance with mortgage cancellation and contract termination consistently. Similar to timeshare sales tactics, the exit industry is also known for misleading consumers. Finding a trustworthy company to spend your money with, no matter the purchase, is important. Let Luis and Maria’s story be a lesson to you. 

If you’re interested in helping the couple get back on their feet, feel free to send us an email or comment below. As we work with them over the next few months, we’ll also keep you updated on the status of their file. Helping owners find freedom is a great feeling. Our commitment to vacation owners over the years has given Luis and Maria a reason to have confidence in our process and trust that we’ll be able to assist them through a process proven to be difficult in an untrustworthy industry.

Maria & Luis Wanted to Escape Vacation Ownership | Maria & Luis’s Story

Maria & Luis Wanted to Escape Vacation Ownership | Maria & Luis’s Story

Over the years, we’ve talked to thousands of vacation owners about their timeshare experience and the regret of the purchase as a whole. Whether it takes them days, months, years or decades to denounce the product, each tells a unique story. While the entrapment is fairly consistent, the consumer reaction and corresponding misfortune is rarely the same. Because of the depths of the deal and magnitude of the transaction, some even struggle to pinpoint where it all went wrong. But for one couple, it was clear right away that they needed to escape vacation ownership immediately. 

Unlike many consumers, they took the large purchase very seriously. In other words, they didn’t completely buy into promises and were highly critical when expectations weren’t met. They asked questions and pressed the timeshare giant for answers as they believed their hard-earned money seemed to be going to waste. In the end, escaping what they felt was an inaccurate purchase was proving to be exhausting. 

But before we get into the details of their misguided journey, let’s better understand why Maria and Luis bought the timeshare in the first place – and why they feel it turned into such a devastating blow for their family.

A Timeshare Purchase to Celebrate a New Life.


Originally from the Dominican Republic, Maria and Luis worked hard to become U.S. citizens and chase the American dream. To them, this “dream” wasn’t just about earning money. It was more about raising a family with rights and values in a land of opportunity. During our discussion with Maria, she looked back at their life saying, “Luis and I had to work a lot for a long time just to go on a trip.” The last thing they wanted to do was fight to escape vacation ownership.

For most of their life, bills consumed them. After going to school, Maria took on the occupation of a medical assistant and the couple began saving for their future. Once they paid off their mortgage, they turned their attention to their son’s college tuition. No matter how far ahead they were able to get, setbacks usually kept them from truly rewarding the family’s work ethic. While this would discourage many, we could hear a sense of pride in Maria’s voice. 

As she continued explaining their story to us, it was evident that determination has carried them. Even a surgical procedure last May, that cost them 6 weeks of pay, didn’t detour their aspirations of escaping reality one day. By the time their boys graduated, and bills seemed to settle, Maria and Luis eagerly took a 7-day Florida vacation for two. 

While the intent was to enjoy a well-deserved getaway and “celebrate a new life”, the experience didn’t exactly go as planned. Here is their story and why they decided to legally escape vacation ownership.


Anticipated Vacation Interrupted by Misleading Raffle.

On September 7th of 2019, Maria and Luis were having a “great time” on vacation. After getting up early to go sightseeing, the couple decided to go on a bus tour to explore the city. They also went on a “boat trip” with a large group of people to see more of the Florida shoreline. Once aboard, they were promptly “approached by two gentlemen pitching a raffle.” Like most people on vacation, they decided to take their chances. 

“They gave us a form asking for our information, like how much we make a year,” Maria said. This should have been the first red flag. No raffle needs to know this to give something away. Despite this, Maria and Luis ended up “winning” and were presented with a “trip for their next vacation.” This really caught them off guard. “We never win anything,” said Maria. Now that they want to escape vacation ownership, the deception is clear.

The Appearance of an Award Misleads the Travelers.

“That is when they arranged for us to go to the timeshare hotel to claim this special deal they were offering,” she recalled. “We were not told the specific details of what that entailed and were only told that we had to go to the timeshare to claim our prize.” Upon exit of the boat, transportation was already waiting for them. From here, they were taken to meet Daniela Rausseo, a guest service representative at the hotel. But they soon found out that Daniela wasn’t exactly handing out the prize they had “won”.


“She greeted us and took us to a conference room where she brought us a binder full of information [with] benefits of being a member of the timeshare.” The couple was then ushered into a sales presentation to hammer home the perks, she recalled. “The presentation was this whole flashy show about the great amenities, prizes, memberships, clubs – basically becoming a part of this timeshare ‘family’. They also gave us a tour of the facilities [and] kept us there and fished for more information.”

The Reality of the Ploy Was Difficult to See.

As Maria reflects on the experience, you can tell her perspective of the sales pitch is totally different today. In hindsight, she wishes they never partook in the raffle. She believes they were viewed as easy targets and handpicked to win. “They got us into signing up for the package and a credit card without being fully transparent of what this was,” she said. Maria also pointed out the couple has always been strict with their money and never this gullible. But after being worn down by relentless sales pitches, they fell for the deal.

“They took advantage of the exhaustion of keeping us there for six hours from 4pm to 10pm,” says Maria. Aside from losing out on the vacation time they worked hard for, they felt deceived. “We thought it would be simple to just get information on this, but instead, we got roped into something we did not want.” Aside from their income, the couple believes they were easy targets for “predators” because they were middle class, low income tourists that were new to empty nesting.

How Does a Free Trip Turn Into Discounted Timeshares.

One of the hardest things for the couple to get over is the character of the timeshare’s salespeople. “They seemed to be genuine [and] they pretended to be friendly and honest,” she recalled. The couple doesn’t believe they’d be trying to escape vacation ownership today if someone would have simply been honest with them. “We thought they were our friends and we would have said, ‘No’.” But because they were implored to trust the pitch, they were misled.


How Did Trust Impact Their Final Decision?

It’s important to understand that this type of misrepresentation further blinded the couple from additional red flags. At one point, they totally forgot about the “free trip” they were supposed to “quickly” receive. “It was overwhelming,” she said. By the time they gave in, Maria said guest services “worked very fast and quickly to check our credit and begin the process.” Without many questions asked, Luis and his wife were quickly assigned a “universal room” that was said to be the same as their tour.

The couple’s minor raffle prize wasn’t even explained or awarded until after $1,624.55 was charged to a new credit card account and 10 years worth of timeshare mortgage payments had been scheduled ($255.55/month at 17.99% interest). The agreement they’re now looking to escape also included about $1,000 in maintenance, tax and assessment fees they weren’t fully aware of. Instead of focusing on contract terms, “guest services” sent them on their way with a helpful guide on how to use it all. 

Aside from their subconscious desire (like most people) to travel as empty nesters, Maria and Luis finally gave in because the pressure of the sales environment was too much to bear. Sadly, thousands of innocent people like this are worn down by timeshare sales presentations every year. While it was their decision to buy, it’s safe to say the lure played a major role in the outcome. Unfortunately, most buyers never escape vacation ownership.

The Couple Felt Uneasy About the Purchase Right Away.

“They run their business like a smooth sales machine. From the beginning they have the recruiter ready to go. They have the conference room setup, the guest representative waiting, a supervisor on site and a notary on standby. It was the perfect set up to convince the guests even more to sign up for this deal – and especially to apply pressure to couples,” said Maria. “What they did was predatory and not okay.”

She went on to say, “They know how to play this game. They know what they’re doing, how to manage it [and] what they’re doing to wrap people around their feelings.” By the time the couple got home from vacation, they started wondering about the effect of that $300/month payment. “You start thinking, there goes my electric bill,” she said. But despite intuition and a subtle buyer’s remorse, they decided to give it a try.

The Timeshare Didn’t Provide Much of an Escape.

The couple’s first call to the timeshare occurred a month later (October 2019) when Maria tried booking her brother a trip to the Dominican Republic. After logging into their account, she realized prices were still high and no deals were available. She remembers wondering, “why would he have to pay this much for something we already pay for?” She told us, “That’s when I came to the realization, Oh my God, what have we done? This is nothing like they say it was – nothing like it.” 

According to Maria, no matter how many phone calls she made, she was not able to speak to someone that could help. The card that Daniela Rausseo (who’s actually registered as a realtor in Dade County, Florida) had given her with contact numbers was bogus. “No one is allowed to talk to the sales representatives or teams,” she said. Breaking free from the binding contract started to seem impossible.

Even though valid complaints were immediately made and three timeshare cancellation letters were written, the responses they received showed them they’d have to seek outside help to escape vacation ownership. Maria and Luis were told, “You have the timeshare, it is your responsibility to sell it, pay it or take care of it on your own,” she said. Here is one of the replies from the timeshare company:


The Couple’s Timeshare Experience Was Devastating.

When asked how this made them feel, she replied, “I felt very taken advantage of and felt like an idiot for falling into their trap – I can’t describe with words how I feel.” In the past, the couple’s determination has carried them. But effort hasn’t provided them much satisfaction to date when it comes to escaping their timeshare.

“A lot of my family members have no idea,” she said. Despite deception being the culprit, there’s a lot of embarrassment and shame in her story. “I’m disappointed in myself and for my husband and kids. My life is absolutely destroyed.” Everything they’ve worked for is now turned back due to a purchase they were talked into. Helping Luis and his wife manage this situation is a privilege. 

In our next article, we’ll talk more about the couple’s experience with VOC and how they’re looking to move past their timeshare decision. If you’d like to learn more about how you can help Maria and Luis escape vacation ownership financially, leave us a comment below! If you’re currently in a similar situation, you can always schedule a free consultation to better understand your options.

Websites With Phony Timeshare Exit Reviews Sell Consumer Data For Profit

Websites With Phony Timeshare Exit Reviews Sell Consumer Data For Profit

The sly tactics of the timeshare industry have been on center stage for quite some time now. From the initial sale all the way to desperate attempts to cancel the purchase, consumers are put through the ringer. These days, it’s pretty difficult to determine what is an actual solution and what’s simply a gimmick for profit. Even most timeshare exit reviews are questionable at best. Since this has had a disadvantageous effect on fractional owners, we felt obligated to help people understand what’s really going on behind the scenes of timeshare travel.

As of late, our company has been contacted on numerous occasions by marketers claiming to possess hot leads for timeshare cancellation. While we’re all for helping unhappy buyers escape the perpetuity of their agreements, we’re not exactly in the market for 3rd party solicitations. 

Besides, we’re not even close to being interested in persuading people to get out of timeshare contracts. We prefer to speak to vacation owners that reach out to us directly because of our reputation and satisfaction ratings – not because we’re commissioning stand alone websites for potential clients. But believe it or not, many relief agencies are. Because they don’t have a credible reputation, manipulating consumer perception is their prerogative.


Who’s Behind the Misleading Timeshare Exit Reviews?

A few weeks ago, we discussed some of the ways major hospitality chains are attempting to discredit the cancellation industry as a whole. While we didn’t (and still don’t) agree with their approach to control the narrative, we do acknowledge that a majority of exit operations have bad intentions. Even though warnings of misconduct are justifiable, not all communication is true. The same can be said for timeshare exit reviews.

Similar to the devious mentality of resorts, exit companies are also vying for the attention of disgruntled timeshare buyers. It’s quite the dog eat dog world that we live in right now. Thousands of con artists are savagely waiting for a slice of the timeshare pie and they don’t care how they get it. It gives services like ours a bad wrap. But before we can detail the way some timeshare exit companies go about persuading unhappy owners, we first have to understand who’s behind these inbound efforts.

Experienced Marketers Are Leveraging Leads for Profit.

The internet era is in full swing in 2019. Anyone and everyone can create a website if they want to. At the same time, it doesn’t necessarily mean they know how to. Either way, there are plenty of entrepreneurial people out there that know how to rank online better than most corporations. It’s why freelancers and contractors are more successful now than ever before. Businesses no longer have to hire, train and pay employees to build an online presence for them. All they need is an experienced web developer that understands SEO to perform their vision for them.

While this has been advantageous for self employed marketers, some are beginning to realize they can make a lot more money leveraging the traffic they’re able to generate on their own. Instead of being compensated for task management, they want to be commissioned for hot leads. A majority of marketers don’t care about following an ethical code as long as they’re getting paid and their skillset gives them a level of authority in most industries. Since most exit companies aren’t able to persuade on their own, this becomes extremely valuable to them.


This is where phony websites that claim to be credible come into play. Over the past few years, a handful of domains have been built by SEO teams that have ties to relief agencies. Whether it be for resale or cancellation, they know how to rank for certain keywords and get in front of potential customers. They use terminology that seems credible and claim to know who’s the best at canceling timeshares. But in reality, they’re only interested in your information. 

Once you contact them to learn more, they sell your personal data to the highest bidder or the company they have ties to. While you might think you’re getting in touch with someone that can help you get rid of your timeshare, you’re really just entering another sales cycle that adds to the regretful burden of the purchase. You may think we’re simply trying to discredit our competition too, but what happens when you pay to play but remain stuck in perpetuity?

Debunking the Information on Phony Timeshare Sites.

In order to prove to you that the timeshare exit reviews on stand-alone websites are simply a con, we decided to highlight a few web addresses that claim to know the timeshare cancellation realm better than you. Aside from their depiction of VOC being absurd, they also make a number of assertions that are downright ignorant. Fractional owners don’t deserve to be misled down a road that threatens their financial well-being.

First and foremost, you have to understand that design or presentation can be misleading. Like most scams in the timeshare arena, they’re built to seem legitimate. No matter what answer you’re looking for, you can’t assume everything on page one of Google (search results) is valid. If you’re looking for advice online, you have to ask yourself what makes the source credible. 

When it comes to websites with phony timeshare exit reviews, you have to understand their intent. When their main goal is to get your information, then don’t you think you should look into the legitimacy of their communication? For the most part, no timeshare owner is the same. There is no possible way they can make the same recommendation for every visitor.

Question the Legitimacy if You’re Unsure.

If it seems like they’re trying to push you towards one solution when they know nothing about your situation, don’t do it. The ploy should be pretty obvious if you’re unable to get specific questions answered about the timeshare exit company they’re recommending. Often times, they’ll simply tell you the company knows how to get rid of timeshares and leave it at that. 

Once you’ve become privy to their bias, do yourself a favor and inspect the timeshare exit reviews themselves. Cross-referencing the content on their site will prove to you that much of it is plagiarized or made up.


Website Content isn’t Always Authoritative or Accurate.

For the most part, the companies promoting timeshare exit reviews piece together what they read online. basically copied and pasted statements from our website and vaguely assessed our services without much accuracy. While they didn’t actually make any damaging statements, it’s obvious they have no idea what they’re talking about. The (said) owner recently emailed us offering us leads in exchange for commission. He built the site with the sole intention to steal some of the market share for profit. is another website with suspect timeshare exit reviews. On multiple occasions, we reached out to them for more information without prevail. No matter who (from our company) spoke to them, they always recommended the same cancellation provider. After challenging the inaccurate statements made about our company and exiting in general, they ceased correspondence.

Further Research on these “Timeshare Exit Reviews.”

If you take the time to actually research these websites, you’ll be able to clearly see the illegitimacy of the information published. Doing so will also help you understand how they’re attempting to persuade unhappy owners in order to amass and sell their private information. 

For example, one of these sites claim they were founded in 2016. However, the credentials on the domain registrar clearly state it was created just last year. If you cross reference the details of the timeshare exit reviews themselves, you’ll see the “years in business” for the exit options are inaccurate as well. Even if they stripped this information from somewhere, they should have confirmed their sources were authoritative before publishing it as “factual” insight.

Many faulty exit companies will portray they have been in business longer than they actually have to simply create false credibility. One simply needs to search the entity on the Secretary of State or Corporation Commission websites (for the state where the company claims to do business in) to confirm accuracy. It should be a huge red flag if you’re unable to locate businesses in the state they claim to operate in. 

What we found especially troubling is that each platform makes statements regarding escrow amounts with no upfront fees. Just know that there will always be an upfront fee which is normally paid to an unknown “escrow” company (that may or may not be in bed with the same exit company or scam). Do not let the power of the word “escrow” create a sense of immediate comfort in handing over thousands of dollars. 

The fact of the matter is, there is no “timeshare exit escrow” company that is currently regulated. So why would websites like these encourage timeshare owners to use a company that offers “escrow” when it’s not advantageous?


The Disservice of Phony Timeshare Websites.

We went ahead and requested the business name of the escrow company for the timeshare exit company these websites are “referring” consumers to (or selling timeshare owner’s data to). We also asked how they base these recommendations. They informed us that they do not have this information. When you think about it, they’re confidently speaking highly of “credible” options but they don’t even know the name of these “safe” solutions. That should most definitely raise an eyebrow or two.   

This is why it’s so important that you understand cancellation before getting involved in it. Many buyers view exit solutions negatively because they’re misinformed. Just because a website has “timeshare exit reviews,” it doesn’t mean they’re a reliable source. Even if there was an “escrow” company involved, these websites should be able to explain how they know when the recommended exit company has successfully completed their job. Otherwise, they can’t guarantee your hard earned money will be well spent. 

Ask yourself a few questions before buying in. Do they consider a foreclosure (that leaves buyers contending with damaged credit) a successful timeshare cancellation? What rules and regulations are they required to follow? Have you verified this information? Reading and believing may seem logical, but it can be inevitably detrimental. These platforms that present themselves as unbiased “review” websites don’t actually help the thousands of owners in need of relief. They’re simply misleading them further with forged content.


Knowing what some of these claims actually entail can save you an awful lot of heartache. Nearly everything can be debunked on makeshift timeshare sites. One of the timeshare exit reviews we read actually concluded with a 4/5 star rating; even though the CEO was a former VP for an operation that was federally busted for fraud. Another listed relief program that was rated well has both a BBB and consumer report warning. Aside from a sense of liberation, taking the time to look for yourself can save you a lot of time and money.

Be Careful What You Believe in Online.

Listen, there are plenty of people sitting at home in front of their computers looking for easy ways to make money. As regulations continue to evolve online, you need to look into what you’re reading before believing. Doing your own research empowers you to make confident decisions that actually help you escape vacation ownership.

If you’re looking for legitimate timeshare exit reviews, visit the BBB, consumer reports, the FTC, ripoff report and other consumer protection agencies for help. Turning to an opinionated website that was built off a whim is a bad idea. If you’d like to learn more about our ability to cancel timeshare contracts, we’d love to have a non-haggle conversation with you. You can always schedule a free consultation with one of our experts or proceed with a qualification form below.

Experienced Fractional Owners Cancel Wyndam Timeshare Due to Lies.

Experienced Fractional Owners Cancel Wyndam Timeshare Due to Lies.

Since we’ve spent a lot of time explaining the timeshare system and how deceit runs rampant, we wanted to start taking a more authentic approach. Far too many of our clients have been taken advantage of and we hope their stories can make a difference. Although educational articles give buyers a better perspective on the industry, real-life experiences help them understand how expensive a bad timeshare decision can be. More importantly, for those in the midst of a bad decision, they need to know they’re not alone. So today we wanted to highlight one of our clients stories to explain why they were so eager to cancel Wyndham timeshare expenses shortly after their purchase.

Tens of thousands of timeshare owners across the U.S. experience buyer’s remorse. Most of which believe they’re trapped in their contractual obligation. What some endure throughout their purchase is absolutely devastating. This occurs because far too many owners lack clarity. The same can be said during their pursuit of relief. Incompetent exit services tend to place them in even more debt and disbelief. The decisions made after the purchase is what traps most users. Many feel like they have nowhere to turn because they’re constantly getting burned. It can be a frustrating, hopeless place to be to say the least.

The good news is, some are finding resolve by trusting in our company for relief. Our qualification process helps timeshare owners understand we’re on the same team – even when it’s difficult for them to put their faith in anyone else. Not everyone needs to legally cancel their timeshare contract. For some, it’s not even their best option. There might be a way to find a mutually beneficial resolution with the timeshare company. You just have to work with a company that believes in helping you find the best solution. One that’s willing to advocate for your consumer rights, not your money.

Each of our clients extend us a level of trust that we don’t take lightly. Once we confirm your eligibility and you commit to our timeshare cancellation services, we take pride in communicating every step. Not only is it our job to reassure on the front end, but to continuously remind our clients they’ve made a good decision. We can’t blame you for being skeptical or bitter. Providing you with clarity promotes peace of mind until your timeshare obligation is officially no more. In the end, it encourages our clients to share their stories with other owners. We hope that telling their story at least saves someone from similar heartache.


Garry and Drue’s Wyndham Timeshare Experience.

In October of last year, Garry and Drue were asked to attend an owner’s update meeting when they checked into their resort in the Pocono Mountains. Their Pennsylvania timeshare, Christie Lodge, and RCI offered them a free breakfast to do so. They didn’t expect it to take very long. But when they arrived, they were surprised to see the meeting was for Wyndham. “We asked what the update was for and the reply was to update on all the changes within Wyndham, many new hotels and resorts, the purchase of RCI and other business changes. We did not own into Wyndham, but had a timeshare through Christie Lodge and RCI.”

Garry remembers the experience quite vividly. “The presentation turned into a ‘sales’ pitch to get us to purchase a timeshare with Wyndham.” He went on to explain how the breakfast quickly turned into a late lunch. “We were held hostage for over 6 hours and had 3 friends waiting for us back at the Condo. We only had one vehicle and they were not happy when we finally made it back,” Drue recalled. At that point they realized their “vacation day was pretty well gone!”

As the morning went on, they didn’t give into the pressure sale. “We said no to every offer they came up with telling them we were not interested.” But no matter what they said, Wyndham didn’t take no for an answer. “They would counter with perks and offers, ‘no more exchange fees’ or ‘yearly fees to RCI.” 

False Claims Persuade the Couple to Sign a New Contract.

The couple repeatedly voiced their concerns with a certain salesman named “Ed Scro.” Later on during the 6 hour presentation, they adamantly claim he began waiving expenses. They stated in their complaint with Wyndham, “Ed even wrote these 2 amounts down on a piece of paper and crossed them off to show we would not pay the exchange fees or the RCI membership fee again! I asked at the time how could they offer this and the salesman’s replied ‘because we own RCI.’” When the couple talked to us, we noticed how betrayed they felt by his lies. 

Things took a turn though as Wyndham’s offers became more appealing. “Ed talked about using our points to pay for the maintenance fee monthly, and to use our points for a few nights stay on short trips, and use the rewards points for 1⁄2 off tickets to parks, restaurants, plays, airfare, etc.” We could use cash to get a 3-4 bdrm resort for $319 or $219 for 2 bedroom or $119 for 1 bedroom for a full week!” This seemed to be an amazing offer to them at the time. It’s almost as if they couldn’t pass it up – they were hooked! 

How Gift Incentives Were Nothing More Than a Mirage.

The couple went on to explain, “We were offered a free 2-night stay for attending the presentation. When we tried to get into the app to redeem this offer, we could not get it to work. Ed Scro had told us when we left the presentation center that he would call us the next day and help us get this set up. He never called, he had called our HOME phone in Utah and left a message, which we didn’t get until we got home from our vacation the first week in November 2018. I had given Ed my husband’s cell number to call and instead he called our home # knowing full well we weren’t there. He knew we had arrived in PA 2 days previous to this presentation and we were just beginning our vacation (which we didn’t get home for a month). We tried to call someone at the resort to get help and there was no one around in the timeshare desk to help. The day we left PA Oct 6th, 2018, we stopped in the resort office and there was a girl at the desk for timeshare info. She tried to help us get the app for the free 2-night stay on my husband’s phone and it wouldn’t complete the transaction. The message read to “try later”. She apologized and said we could try later (we were headed to Salt Lake City), and gave us a phone number to call and ask for her (Dulce) or her supervisor Phil if we still couldn’t get the app to come up. I did call later that day and no answer. I left a message for Dulce and Phil, never heard back from either. Needless to say we never got the 2-night stay!”

But little did they know, the entire timeshare experience would turn out similarly. In his voicemail, Ed told them a quick start team would be calling to help them set up their first vacation. While they wanted to remain optimistic, they admit they became pretty skeptical at this point.

Actual Costs Didn’t Match the Sales Presentation.

Although a “quick start team” called, they were a bearer of bad news informing the couple that although they purchased for incentives, such as no exchange fees from RCI, they in fact were still responsible for paying those. Like many new timeshare owners, they didn’t know the cost of their vacation could be significantly higher until they contacted Wyndham to book their first reservation. You can probably imagine how understanding Wyndham was when they heard of Ed’s failed promises. Drue remembers, “some empathized, others made no comment; but [both] still tried to get us to book a vacation.”

After learning of the false claims, she decided to call Ed back for an explanation. “I questioned him on the fact that he told us we would never pay another exchange fee with RCI, and he said well you would pay it if you booked through them. I told him he never mentioned that in the sales pitch. It was supposed to be a perk that we didn’t have to pay because Wyndham now owns RCI. He just skirted around the question and deviated to another subject,” she said.

He told them “he would mail out the free trip.” After a few weeks went by she called again and he said the same. While they awaited answers to multiple questions, Ed continued to buy himself time. This is more than likely to get passed their rescission period and solidify his commission. After the cancellation period is over, the contract becomes final (in most cases). After additional calls for an update, she told us he disconnected his phone. “To this day [the free trip] has never come!”

Trying to Make the Most of Their Wyndham Timeshare.

They recall a Valerie Thomas calling them in December of last year with a great travel deal they wanted to pursue. “We were given several options of places and prices, with a $250 cash back by way of American Express for $150 and a free night stay some other time valued at $100. Some options were to bring friends or family members. I was interested in the Orlando option to take my daughter and her family.”

After setting up most of the reservation, Valerie told Drue everyone traveling would be “required to attend a 2 hour presentation.” Even though the resort told her she could get babysitting services for the kids, Drue decided to opt out altogether. She requested a link to review her options but Valerie told her she’d have to prepay to get it. This frustrated Garry and Drue so they decided to take some more time to take it all in.

A few weeks later, Valerie called Drue back to remind her the deal expired at the end of the year. Solicited sales with time closes rarely ever prove to be fruitful, as will be shown in their experience below. “She wanted me to pick one and I could change to a different option if I wanted to.” After paying $229 on her credit card, she waited days for the link with her choices. Drue said, “I called [Valerie] and she said she would find out what the problem was.” Nearly a week later, Valerie told her they misspelled their last name in the email.” Either way, they still weren’t able to choose where they vacationed. “We never received any other vacation option links.” They only received a booking confirmation to San Diego on January 7th. “I picked San Diego just to get the link for all.”

What Inevitably Caused Them to Cancel Wyndham Timeshare.

All of this caused them to immediately review the purchase. Garry said, “I read through the terms and conditions and read that I had to cancel in writing to the address on the email within 15 days of purchase.” Their purchase date was 12/29/18 so they “created a cancellation letter and sent it registered mail on the 8th.”

The New Year’s holiday falling on a Monday and Tuesday already hindered their ability to opt out. It’s almost as if Wyndham planned to persuade them during an inopportune time. Nonetheless, they received their letter on January 14th. This confused Garry because he was told by the Post Office that the letter would be delivered “within a couple of days.” Since the 7th was a Monday, his confusion was warranted.

The silver-lining to their dealings with Valerie is that it was most likely a certificate company booking the couple for another pressure-filled timeshare presentation, “a great travel deal” is quite a reach in this instance. The couple most likely unknowingly dodged a bullet. While this was disheartening to say the least, this just added fuel to the fire in their decision to find a way to get out of the Wyndham timeshare. After looking further, they realized they weren’t even eligible for the package Valerie offered them. The Terms and Conditions stated “persons having attended a CLUB WYNDHAM sales presentation within the last 6 months are ineligible.” They attended their presentation on Oct 1, 2018, which would have made them ineligible according to the language in the Terms and Conditions. 

Shortly after, they realized Wyndham had charged maintenance fees on their Barclay credit card. A payment option they specifically told Ed not to use “until the loan was paid off.” Since he told them the fees wouldn’t be billed until April 1st, this was a big surprise to them. What made this revelation interesting was that Wyndham changed their method of billing without their knowledge. “They said I had chosen to go paperless. I never talked to anyone or saw anything where I gave them permission for my statements not to be sent,” Drue said.

At this point they were more eager to cancel Wyndham timeshare obligations than pay the company another penny. Garry went on to say the “resort deals” they were promised were “rarely available, if ever.” It allowed him and his wife to understand how they’re really “saved for non-Wyndham customers.” As the bigger picture sunk in, they developed a sense of urgency to cancel before things got even worse.

The Couple Finally Contacted VOC for Timeshare Relief.

When Garry and Drue finally contacted us for assistance, they were fed up with the “deception, lies and fraud.” In a dispute letter they literally wrote to Barclays, “Please help us get through this nightmare!” The desperation was evident and for good reason. Like many new timeshare owners, Wyndham signed up the couple for third party financing through Barclays. Aside from the unexpected “financial burden,” they told us the Wyndham timeshare created quite a bit of stress in their lives. The more they looked into the purchase, the more misconduct they found.

In an attempt of restitution, they wrote a letter informing of their decision to cancel the timeshare and requested a refund from Barclays. It said, “We have hired a company to rid us of this timeshare, and we would ask for your forgiveness of this debt since we have not used any of Wyndham’s services.” Barclays response was eerily similar to a timeshare’s response when client’s request to rescind the contract after they uncover omitted information, inconsistencies with the presentation to the signed agreement and lack of availability to use what they paid for. In short, the reason Barclays gave the couple was that they had a “signed contract”. Another client of ours recently stated they contacted Barclays with a similar dispute and without even mentioning that it was related to a timeshare purchase, he received the same, script-like response. He was told he could put in a dispute but since he singed the timeshare agreement he most likely wasn’t going to get the transaction reversed. One could only assume that Barclays has Wyndham’s best interest over their newly acquired credit client. It would seem that they either have a scripted response for timeshare owner disputes or they receive an overwhelming amount of complaints and still choose to extend lines of credit to clients under misleading or false pretenses relating to a timeshare purchase.

As experienced fractional owners, we’re sure they’ll find something that works. But they most definitely have been scarred by their Wyndham experience. In the end, they hope their vulnerability will help someone avoid a similar experience.

Timeshare Deceit Needs to be Addressed.

Bait and switch tactics can really sting when you believe someone with selfish intentions. Far too many timeshare owners are misled during presentations. But not all should be blamed for poorly informed decision-making. The timeshare itself needs to be held responsible for fully disclosing the details of their products. Garry and Drue would have avoided canceling the Wyndham timeshare if the promises during and after the sales presentation weren’t a lie. There’s no room for deceit when this amount of money is involved. Alongside regulatory agencies, we’ve made a commitment to addressing the deceit of the industry.

For more information on our timeshare cancellation services, you can schedule a free consultation or proceed with a qualification form below. Otherwise, feel free to watch or read about additional client testimonials.

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