Last week, we kicked off a blog series that analyzes and reports on some of the red flags or general concerns within the timeshare exit industry. Thousands of cancellation companies and third party agencies have made a comfortable living targeting unhappy fractional owners with convincing solutions – that sometimes help buyers kind of get out of a timeshare contract. Sadly, consumers don’t know who or what to believe anymore. So we’ve recently spent a lot of time digging up and organizing the facts. If people want to be able to combat misleading, disadvantageous sales pitches, then they need to know what to look for. With that being said, we thought it was a good time to review Sapphire Timeshare Cancellation and some of the question marks they’ve accumulated over the years.

Identifying Deceit Only Takes a Little Effort.

In today’s economy, major purchases are confidently made when a slew of positive reviews are prevalent online. But when it comes to timeshare travel, for whatever reason, consumers tend to follow their emotions while bypassing intuition. In most cases, you can look at a timeshare product and tell if it’s questionable or has the potential to backfire. Unfortunately, salesmen (especially those working for timeshare cancellation companies) are often able to talk people into handing over thousands of dollars based on possibilities.


If you’re crossing your fingers or investing in hopeful solutions, then you’re setting yourself up for failure – or extreme disappointment. If this gullible decision-making presumes, a timeshare problem will turn into financial hardship in the blink of an eye. Vacation owners looking to cancel should have learned their lesson from the timeshare purchase itself. Walking away from anything that sounds too good to be true or seems a little sketchy shows you’ve learned your lesson

When a business listing or a cancellation company’s information lacks consistency, why would you trust them to go after some of the most powerful conglomerates in the world? How effective do you really think they’re going to be? If there isn’t much evidence of relief, then why buy into what they’re telling you? Always be sure before buying in.

The People Behind Sapphire Timeshare Cancellation.

Aside from one of the company’s Youtube videos, where two Florida women claim to manage the family business, the legal counsel behind their cancellation process is disturbing. Tom Heeler is the only public profile on Linkedin that’s tied to the businesses’ relief services. After reviewing his profile, we found he served in the Army as a traffic controller for a few years before graduating with some sort of creative writing degree from a Harvard extension school. Nothing about his experience tells us he’s qualified to adequately advise Sapphire Timeshare Cancellation on legal matters.

Further inspection shows Heeler is actually listed as the Co-Founder, amongst several other companies in the “creative realm.” Currently, he’s listed as the Timeshare Debt Relief Consultant for Resolution Timeshare Cancellation LLC, which is also listed in Orlando, Florida. Finding these types of details, where inexperience is evident, should help you make an informed decision about who represents your attempt to cancel vacation ownership.

Personally Confirm All Statements, No Matter What You’re Told.

While the following “red flags” for Sapphire Timeshare Cancellation are worth noting, it is up to the consumer to further investigate and informedly decide on who they do business with. Understanding how to research effectively in the timeshare industry is vital prior to hiring any company. Fractional owners can easily identify fraud and avoid it altogether when they commit a little bit of their time. At the same time, the evidence below is enough cause for concern and can be applied to companies with similar timeshare solutions.


Red Flag #1: In Business for Less Than 3 Years.

As a timeshare cancellation company with 40+ years of combined experience, we’ve seen hundreds of phony businesses come and go. While some scams are investigated and prosecuted rather quickly, many aren’t discovered until the fraudulent activity has run its course for several years. Because of this, anything that Sapphire Timeshare Cancellation claims should be cautiously taken in. 

Some timeshare owners are victimized for a long time before realizing they’re being lied to. Because Sapphire has only been in business since May of 2018, treading carefully is a good idea. When push comes to shove, the Florida Corporation Commissions doesn’t even have any public information on the business.

Shedding Light on Truth Does Take Time.

The dirty laundry of new timeshare exit companies is rarely aired out unless thousands of people have fallen victim to an unethical ploy. Until people start realizing the service isn’t working or deem it a loss, evidence of an unrewarding experience just doesn’t exist. Therefore, labeling it as a scam is nearly impossible. Even when consumers are bamboozled to the max, greedy sales schemes don’t immediately become public until consumer protection agencies get involved. 

Organizations like the FTC or BBB aren’t able to review companies due to public concerns until a trend of negative reviews or complaints grab their attention. While exit customers wait in limbo, more are sold on the service. It’s a sad reality that continues to grow due to internet technology.

Practical Insight That May Apply

Since most unethical timeshare cancellation companies solicit vacation owners with a random, pressure-filled phone call, research isn’t usually a part of the process. People tend to think they’ve been personally selected because of their dissatisfaction with the timeshare purchase. When stolen information aids scam artists in building trust, owners see the decision to cancel as an easy one. Anybody can file for an LLC for a few hundred dollars. Tenure and reputation is key for this service. No timeshare resort is obligated to give you a refund or take back the mortgage just because you hire a company to ask them. Far too many people pay for nothing.

Now we’re not accusing Sapphire Timeshare Cancellation of doing this, rather stating this is a very common occurrence in our industry. Assuming every exit company is capable of deceiving you will help you find one that won’t – so you can experience a clean break from the resort. At the end of the day, Sapphire has been in business for 1 year and 8 months. It’s extremely difficult to feel confident about their outlook when proof of competence just doesn’t exist yet.


Red Flag #2: Affiliate Businesses Are Questionable.

In the cancellation realm, many companies have a clear cut agenda to maximize profits. One of the ways they do this is to establish and launch complimentary businesses that allow them to continue targeting the same customers. For example, a timeshare resale company can also manage an exit firm and a credit repair service in addition to offering new vacation packages as a travel agent of some sort. What this allows them to do is maximize earnings on a failed resale, process a phony cancellation, follow up to fix damaged credit, then harass them to satisfy their traveling desire. It’s the perfect scam.

After investigating Sapphire Timeshare Cancellation further, we noticed that they launched Sapphire Mediation Group LLC on February 2, 2019 – 10 months after their exit service opened business. Also known as Blue Stone Financial Recovery LLC, it’s safe to say the operation is geared towards repairing poor financial decisions. Could that be a follow up sale or conditional service for the cancellation? It’s hard to prove anything right now, but there are definitely some perplexities here. The oversight for all three companies is managed by both Chelsea Wiles and Jeremiah Smith. Red flags like these, coupled with a lack of customer affirmation, is enough reason to cause hesitancy.


Red Flag #3: No Certified Ratings or Accreditations.

Any company just getting started in the timeshare cancellation marketplace has a long way to go to build evidence of validity. But for those defrauding people, a shortage of reviews due to pending results gives them quite the advantage. Suppressing or disguising deceit is a lot easier when no one has complained yet. With that being said, you should use caution when giving a company like Sapphire Timeshare Cancellation the benefit of the doubt because their about page says, “we provide ourselves in transparency and assertiveness.” (Yes, it actually says that.)

Some Fake it Until They Make it.

Just because a registered company promises to “cancel your timeshare contract with almost any timeshare developer,” doesn’t mean they can. Taking the time to investigate how far along the operation is, who’s involved and what they’ve accomplished is important. For the most part, qualified exit programs know they need to invest in credibility from the get go. Since the cancellation process can take a year or more, they understand it may be awhile before customer support is accrued. So before they open for business, ethical solutions typically ensure they have valid certifications and accreditations that relay a level of competency until reviews do.

Even though Sapphire Timeshare Cancellation has been operating for nearly 2 years, they still have yet to be accredited with the BBB. In this industry, this is one of the platforms you kind of want to be in good graces with. So it’s odd that they haven’t set themselves up for success here. After taking a look at some of the company’s reviews, it appears as though they’re asking clients to leave them a review immediately after hiring them; based on the process thus far. This is especially peculiar because they shouldn’t further solicit customers for positive feedback until they’ve delivered on their promises – and they know it.


Sapphire Timeshare Cancellation Reviews Are Telling.

“I was very confident that this company will do a great job for me. I was at a point where I wasn’t sure what to do without spending a lot of money for their help. All the Timeshare places I’ve talked to in the past I had a gut feeling they were scams. When I found Sapphire I felt comfortable inside so I’m hoping it won’t take too long to get rid of my Timeshare. Thank you Sapphire.” Avoiding a BBB accreditation and asking customers to leave a review before promised services have been rendered is definitely a red flag worth keeping an eye on. 

Building a reputation this way is asking for trouble. At VOC, we’ve never even considered asking our clients to promote our company until the process was complete and final. From our experience, getting interviewed by the BBB is essential. Providing proprietary information not only shows a willingness to be transparent, but also protects the businesses from false claims that may arise. It’s difficult to trust when transparency claims aren’t apparent.

The Truth isn’t Always Evident.

Entities like the BBB are beginning to crack down on our industry due to the number of unethical companies that come and go at the consumer’s expense. Reviews like this one are sure to grab their attention. “I am disappointed, I signed up in September of 2019, never received monthly updates, as they advertise they would. They also said that they would protect my credit, but that has not happened either. Upon checking my credit report there are two remarks. Yet ALL their reviews are 5’s, this is a little unsettling as I can’t be the only one unsatisfied. It seems that just the good reviews are shown. I find that to be suspicious.”

Red Flag #4: No Reviews Anywhere Else Online.

Last but not least, it’s important that we point out the scarcity of Sapphire Timeshare Cancellation’s reviews. Outside of the seemingly directed posts on the Better Business Bureau’s website, customer feedback doesn’t exist. While the lack of completion may be the cause, it’s still rather unique. Consumers tend to have their preferred platform for leaving reviews. Whether that be Facebook, Google or even Yelp. The simple fact the customer experience is somewhat guarded tells us there’s a good possibility reviews are being manipulated.


The Bottom Line with Sapphire Timeshare Cancellation.

Many companies in the exit industry are a facade that sell you on hopes, possibilities and things that you want to hear. It’s hard to find a timeshare cancellation service that’ll provide you with realistic options and outcomes. Far too many use failed promises to collect your money before tucking their tails and running at the first hint of litigation. Sadly, a majority of them transition right into another unethical scheme without thinking twice of the destruction they left behind. Proceeding with caution, not haste, will only benefit your immediate and long term future.

Resort Release is the most recent example of this. After a multitude of lawsuits, they escaped further penalty by filing for bankruptcy. This left plenty of timeshare owners out of a lot of money and their perpetual agreement still under their name. Rumor has it, they’ve re-entered the cancellation industry under a new name. This is why the tenure and track record of these companies are important. While it’s too early to confidently accuse Sapphire Timeshare Cancellation of total misconduct, we’ll definitely continue monitoring the situation closely.

Helping You Understand Timeshare Cancellation.

Since 2018, we’ve invested a lot of time in educating consumers about vacation ownership and how appealing upgrades, resale or cancellation can be. We encourage you to browse our blog library to learn more before buying an interval or trying to eliminate the burden of one. You never know what you might get yourself into. Almost all of our clients learn the hard way and we’d rather help you avoid the same outcome – even when you don’t hire us. 

Although we hope that Sapphire Timeshare Cancellation has good intentions, some of these warning signs shouldn’t be overlooked. Even though they use a “money back guarantee,” filing for bankruptcy is a common escape route for many. Don’t be afraid to ask the tough questions and don’t allow anyone to talk you into their solution. Businesses that last more than three years tend to show a lot more promise. It’ll be interesting to see how long this operation lasts. To learn more about our attorney based process, you can schedule a free consultation or proceed with the qualification form below.

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