Part 2: Maria & Luis Attempt to Get Out of Their Timeshare.

Part 2: Maria & Luis Attempt to Get Out of Their Timeshare.

As they entered a new season of empty nesting, Luis and Maria were looking to celebrate their marriage. Going on vacation was their way of rewarding themselves for the house they built on foreign soil. “We work hard to save our money, pay bills on time and build up our credit”, said Maria. Like many hard-working Americans, the couple deserved a period of relaxation and reflection. 

“A lot of blood, sweat and tears go into every penny I make,” she added. Straining and saving to pay off debt (like their son’s tuition) gave them an opportunity to take a break and enjoy themselves. While in Florida, they had no intention of celebrating this achievement by making another large financial commitment. This goes to show how cunning timeshare sales strategies are. 

Understanding Their Timeshare Experience Thus Far.

In summary, Luis and Maria were lured by the idea of a free vacation and essentially abducted from their vacation to receive it. From here, sales representatives held them hostage for hours, never making any mention of a free vacation. Then, Maria and Luis’s personal information was used against them until “family values” and travel perks finally convinced them a timeshare week would be worthwhile. But as Maria told their story, it’s apparent they regretted the decision from the get go. 

By month two, the couple had already experienced a number of holes in the sales presentation and Maria began calling out her timeshare for dismissing their letters and complaints. No matter how articulate her writing was, they continued to blame her while pointing to the binding contract. But instead of finding themselves trapped in hopelessness, Luis and Maria were determined to get out of their timeshare agreement. After deeming cancellation with the resort a lost cause, they started to look at third party options for relief. This is where we pick back up with her story.


Finding Help to Get Out of Their Timeshare.

Like aforementioned, consumers should always be critical of vacation ownership. Far too many buyers are lied to, forcing them to pay for something they truly don’t want or can’t afford. As a paying consumer, expectations based on selling points are warranted – especially when you’re spending tens of thousands of dollars. Unfortunately, a majority of timeshare companies don’t see it that way.

By the time Maria stopped paying for her timeshare, the stress of the situation had taken its toll – and rightfully so. “It was all we could think about [and] I was starting to lose sleep,” she recalled. The added payments, booking issues and poor customer service only added anxiety to their initial remorse. No matter how embarrassing the situation was, they had to do something. “I felt trapped and there was no way of getting out of this [timeshare] mess now.”

Adequate Research Bodes Well For the Timeshare Owners.

At this point in the process, Maria just wanted to find somebody she could trust and rely on for accurate information. Like most people with unwanted timeshares, they initially thought a lawyer might be their best bet. “Even if we’re not financially stable, I don’t know much about laws and rights in America,” she explained. Similar to calling the bank when you lose your house, she assumed “an attorney would be helpful.” But discussions with legal practices didn’t give them much confidence.

In turn, the hard-working medical assistant spent more off-time, “running through the computer to find something that could help.” After analyzing dozens of ways to get out of their timeshare contract, Maria came across one of our videos. Her first impression was positive so she started to look into the reputation of our company and what our clients had to say. The more content she read, the better she was able to understand our process – spiking her optimism.

Why the Couple Felt Like They Could Trust VOC.

She remembered thinking to herself, “Is this God giving me a sign that there is someone out there that could help me?” Although we work hard to promote a genuine solution, we have to give credit where it’s due. The couple’s diligence in analyzing the marketplace to get out of their timeshare is what helped them find a soft spot to land. “I was relieved,” she said. “As soon as I saw the video and the way Mike talked and how the customer communicated, I felt like I could relate to them all.”


For the first time since buying their timeshare, Maria appreciated the simple fact she wasn’t met with a sales pitch. “I believed in the people and I just filled out a form and crossed my fingers,” she said. Although their eagerness to learn more was evident, it was still going to take a lot to gain the couple’s trust – and rightfully so.

What Convinced the Couple That VOC Was the Answer?

By the time Maria finished her free consultation, she could tell we took her desire to get out of their timeshare seriously. We weren’t just interested in selling her on our solution, which meant a lot to them both. She remembers asking herself, “Am I going crazy? Is this real? You get to talk to one of them and they actually listen?” she said. “They understand me [and] it’s like they knew me from the beginning.” 

Unlike the timeshare sales experience, full of pressure and urgency, Luis and Maria noticed the relational element of VOC. “I found someone who knows how I feel,” she said. “This is my play, I’m safe with them, I’m home.” 

While we certainly appreciate Maria’s support and enthusiasm for our services, it’s important for vacation owners to understand that they should never hire an exit company until they’re sure that their expectations can be met. There are plenty of scams out there founded on manipulation. Always investigate the solution thoroughly before moving forward. There are plenty of ways to identify fraud.

The Experience Thus Far with VOC.

Committing to cancellation seemed like an easy decision, but doubts crept in as soon as the process began. “At first, I second guessed the decision but I knew I had to have faith,” she said. After asking for more information, she remembers feeling comforted like she mattered. “They took the time to reassure me that I was in good hands.” But it wasn’t all that she’s appreciated about her experience thus far.

“Ever since, they have proven they care about my problems and what you’re going through. I was afraid in the beginning but they’re very responsive and remained understanding,” she said with a smile. “I always asked the consultant, are you fake or real,” she said laughing. No matter the burden of the timeshare, you can tell she longs to remain positive. “I’m a person and I have problems like everyone else and they [VOC] cared about them. This changed my life forever, I already overthink things and this has been haunting me.”


Reassurance During Timeshare Cancellation Is Crucial.

It’s hard for many timeshare owners to trust the cancellation process when timeshare companies harass them throughout. It’s one of the main reasons reliable communication is important at VOC. “I can’t count the times the timeshare has contacted me,” she said. “It’s caused us to become more secluded and get overstressed about the smallest of things.” The last time she received an email was on June 10th and she recalls the experience as a “Nightmare that would never go away.” 

Some of the emails pertained to simple payment arrangements while others demanded cooperation. “My husband comforted me but we got in this zone that neither of us realized at first,” she remembered. “Then we realized we needed to be there for each other.” The same work ethic and dedication that’s been the backbone of their marriage for 24 years helped them push through the psychological trial. 

“We didn’t want to let a mistake ruin our relationship just because we thought it was going to be good for us. We won’t let it destroy us,” she said. The last thing we want is for this purchase to destroy or haunt Maria and Luis either which is why we’re doing everything we can to ensure they know they made a good decision. They know life will return to normal if they can get out of their timeshare and move on together.

Saying Yes to a Timeshare Can Be Costly.

To date, Luis and Maria have spent over $2k just to be able to close the unwanted credit card and remain current. Their down payment alone was $1400 and they never booked a single stay through their ownership. As she reflects on the venture, she wants to use their mistakes to help others avoid the same remorse. “We hope people take the time to learn and research major purchases. Timeshares are not worth it no matter how good it sounds. Your life can change forever.”

As they continue the path of ending their future obligations to their timeshare, Maria says they’re just, “trying to take it one day at a time.” In the meantime, she says they’ve been meditating, trying to stay active and regain their social lives. “The situation with the timeshare doesn’t leave our mind at any moment in time. To be honest, I don’t know how the outcome of this situation will be but I have faith in VOC and the way they handle their business,” she said. “We don’t care about the payments or cost, we just want to get out completely.”

She went on to say, “America is one of the best things that has happened to me. Working hard is important – as is being honest to yourself and your family.” The couple believes trust can be misleading and some sales people just don’t care. If they had any advice for those thinking about vacation ownership, it would be to do your due diligence and “be careful with these sweet talkers.” Maria also added, “When you go on vacation, do not engage into any business – focus on your vacation nothing else.”


Many Timeshare Owners Are Let Down by the Purchase.

Misleading promises and false statements often blind consumers from the reality of timeshare agreements. Up until they decided to contact us, Luis and Maria had learned to expect letdown instead of execution. Because of this, they remain highly skeptical of our ability to get out of their timeshare. While it may not be fair to bear the burdens caused by competitors or timeshare companies, it comes with the territory. Truth be told, we revel in our ability to follow through with promises and completely satisfy our clients. 

Escaping the future obligations of a timeshare contract is no easy task. It takes years of experience to be able to provide assistance with mortgage cancellation and contract termination consistently. Similar to timeshare sales tactics, the exit industry is also known for misleading consumers. Finding a trustworthy company to spend your money with, no matter the purchase, is important. Let Luis and Maria’s story be a lesson to you. 

If you’re interested in helping the couple get back on their feet, feel free to send us an email or comment below. As we work with them over the next few months, we’ll also keep you updated on the status of their file. Helping owners find freedom is a great feeling. Our commitment to vacation owners over the years has given Luis and Maria a reason to have confidence in our process and trust that we’ll be able to assist them through a process proven to be difficult in an untrustworthy industry.

Sapphire Timeshare Cancellation Review for Struggling Vacation Owners

Sapphire Timeshare Cancellation Review for Struggling Vacation Owners

Last week, we kicked off a blog series that analyzes and reports on some of the red flags or general concerns within the timeshare exit industry. Thousands of cancellation companies and third party agencies have made a comfortable living targeting unhappy fractional owners with convincing solutions – that sometimes help buyers kind of get out of a timeshare contract. Sadly, consumers don’t know who or what to believe anymore. So we’ve recently spent a lot of time digging up and organizing the facts. If people want to be able to combat misleading, disadvantageous sales pitches, then they need to know what to look for. With that being said, we thought it was a good time to review Sapphire Timeshare Cancellation and some of the question marks they’ve accumulated over the years.

Identifying Deceit Only Takes a Little Effort.

In today’s economy, major purchases are confidently made when a slew of positive reviews are prevalent online. But when it comes to timeshare travel, for whatever reason, consumers tend to follow their emotions while bypassing intuition. In most cases, you can look at a timeshare product and tell if it’s questionable or has the potential to backfire. Unfortunately, salesmen (especially those working for timeshare cancellation companies) are often able to talk people into handing over thousands of dollars based on possibilities.


If you’re crossing your fingers or investing in hopeful solutions, then you’re setting yourself up for failure – or extreme disappointment. If this gullible decision-making presumes, a timeshare problem will turn into financial hardship in the blink of an eye. Vacation owners looking to cancel should have learned their lesson from the timeshare purchase itself. Walking away from anything that sounds too good to be true or seems a little sketchy shows you’ve learned your lesson

When a business listing or a cancellation company’s information lacks consistency, why would you trust them to go after some of the most powerful conglomerates in the world? How effective do you really think they’re going to be? If there isn’t much evidence of relief, then why buy into what they’re telling you? Always be sure before buying in.

The People Behind Sapphire Timeshare Cancellation.

Aside from one of the company’s Youtube videos, where two Florida women claim to manage the family business, the legal counsel behind their cancellation process is disturbing. Tom Heeler is the only public profile on Linkedin that’s tied to the businesses’ relief services. After reviewing his profile, we found he served in the Army as a traffic controller for a few years before graduating with some sort of creative writing degree from a Harvard extension school. Nothing about his experience tells us he’s qualified to adequately advise Sapphire Timeshare Cancellation on legal matters.

Further inspection shows Heeler is actually listed as the Co-Founder, amongst several other companies in the “creative realm.” Currently, he’s listed as the Timeshare Debt Relief Consultant for Resolution Timeshare Cancellation LLC, which is also listed in Orlando, Florida. Finding these types of details, where inexperience is evident, should help you make an informed decision about who represents your attempt to cancel vacation ownership.

Personally Confirm All Statements, No Matter What You’re Told.

While the following “red flags” for Sapphire Timeshare Cancellation are worth noting, it is up to the consumer to further investigate and informedly decide on who they do business with. Understanding how to research effectively in the timeshare industry is vital prior to hiring any company. Fractional owners can easily identify fraud and avoid it altogether when they commit a little bit of their time. At the same time, the evidence below is enough cause for concern and can be applied to companies with similar timeshare solutions.


Red Flag #1: In Business for Less Than 3 Years.

As a timeshare cancellation company with 40+ years of combined experience, we’ve seen hundreds of phony businesses come and go. While some scams are investigated and prosecuted rather quickly, many aren’t discovered until the fraudulent activity has run its course for several years. Because of this, anything that Sapphire Timeshare Cancellation claims should be cautiously taken in. 

Some timeshare owners are victimized for a long time before realizing they’re being lied to. Because Sapphire has only been in business since May of 2018, treading carefully is a good idea. When push comes to shove, the Florida Corporation Commissions doesn’t even have any public information on the business.

Shedding Light on Truth Does Take Time.

The dirty laundry of new timeshare exit companies is rarely aired out unless thousands of people have fallen victim to an unethical ploy. Until people start realizing the service isn’t working or deem it a loss, evidence of an unrewarding experience just doesn’t exist. Therefore, labeling it as a scam is nearly impossible. Even when consumers are bamboozled to the max, greedy sales schemes don’t immediately become public until consumer protection agencies get involved. 

Organizations like the FTC or BBB aren’t able to review companies due to public concerns until a trend of negative reviews or complaints grab their attention. While exit customers wait in limbo, more are sold on the service. It’s a sad reality that continues to grow due to internet technology.

Practical Insight That May Apply

Since most unethical timeshare cancellation companies solicit vacation owners with a random, pressure-filled phone call, research isn’t usually a part of the process. People tend to think they’ve been personally selected because of their dissatisfaction with the timeshare purchase. When stolen information aids scam artists in building trust, owners see the decision to cancel as an easy one. Anybody can file for an LLC for a few hundred dollars. Tenure and reputation is key for this service. No timeshare resort is obligated to give you a refund or take back the mortgage just because you hire a company to ask them. Far too many people pay for nothing.

Now we’re not accusing Sapphire Timeshare Cancellation of doing this, rather stating this is a very common occurrence in our industry. Assuming every exit company is capable of deceiving you will help you find one that won’t – so you can experience a clean break from the resort. At the end of the day, Sapphire has been in business for 1 year and 8 months. It’s extremely difficult to feel confident about their outlook when proof of competence just doesn’t exist yet.


Red Flag #2: Affiliate Businesses Are Questionable.

In the cancellation realm, many companies have a clear cut agenda to maximize profits. One of the ways they do this is to establish and launch complimentary businesses that allow them to continue targeting the same customers. For example, a timeshare resale company can also manage an exit firm and a credit repair service in addition to offering new vacation packages as a travel agent of some sort. What this allows them to do is maximize earnings on a failed resale, process a phony cancellation, follow up to fix damaged credit, then harass them to satisfy their traveling desire. It’s the perfect scam.

After investigating Sapphire Timeshare Cancellation further, we noticed that they launched Sapphire Mediation Group LLC on February 2, 2019 – 10 months after their exit service opened business. Also known as Blue Stone Financial Recovery LLC, it’s safe to say the operation is geared towards repairing poor financial decisions. Could that be a follow up sale or conditional service for the cancellation? It’s hard to prove anything right now, but there are definitely some perplexities here. The oversight for all three companies is managed by both Chelsea Wiles and Jeremiah Smith. Red flags like these, coupled with a lack of customer affirmation, is enough reason to cause hesitancy.


Red Flag #3: No Certified Ratings or Accreditations.

Any company just getting started in the timeshare cancellation marketplace has a long way to go to build evidence of validity. But for those defrauding people, a shortage of reviews due to pending results gives them quite the advantage. Suppressing or disguising deceit is a lot easier when no one has complained yet. With that being said, you should use caution when giving a company like Sapphire Timeshare Cancellation the benefit of the doubt because their about page says, “we provide ourselves in transparency and assertiveness.” (Yes, it actually says that.)

Some Fake it Until They Make it.

Just because a registered company promises to “cancel your timeshare contract with almost any timeshare developer,” doesn’t mean they can. Taking the time to investigate how far along the operation is, who’s involved and what they’ve accomplished is important. For the most part, qualified exit programs know they need to invest in credibility from the get go. Since the cancellation process can take a year or more, they understand it may be awhile before customer support is accrued. So before they open for business, ethical solutions typically ensure they have valid certifications and accreditations that relay a level of competency until reviews do.

Even though Sapphire Timeshare Cancellation has been operating for nearly 2 years, they still have yet to be accredited with the BBB. In this industry, this is one of the platforms you kind of want to be in good graces with. So it’s odd that they haven’t set themselves up for success here. After taking a look at some of the company’s reviews, it appears as though they’re asking clients to leave them a review immediately after hiring them; based on the process thus far. This is especially peculiar because they shouldn’t further solicit customers for positive feedback until they’ve delivered on their promises – and they know it.


Sapphire Timeshare Cancellation Reviews Are Telling.

“I was very confident that this company will do a great job for me. I was at a point where I wasn’t sure what to do without spending a lot of money for their help. All the Timeshare places I’ve talked to in the past I had a gut feeling they were scams. When I found Sapphire I felt comfortable inside so I’m hoping it won’t take too long to get rid of my Timeshare. Thank you Sapphire.” Avoiding a BBB accreditation and asking customers to leave a review before promised services have been rendered is definitely a red flag worth keeping an eye on. 

Building a reputation this way is asking for trouble. At VOC, we’ve never even considered asking our clients to promote our company until the process was complete and final. From our experience, getting interviewed by the BBB is essential. Providing proprietary information not only shows a willingness to be transparent, but also protects the businesses from false claims that may arise. It’s difficult to trust when transparency claims aren’t apparent.

The Truth isn’t Always Evident.

Entities like the BBB are beginning to crack down on our industry due to the number of unethical companies that come and go at the consumer’s expense. Reviews like this one are sure to grab their attention. “I am disappointed, I signed up in September of 2019, never received monthly updates, as they advertise they would. They also said that they would protect my credit, but that has not happened either. Upon checking my credit report there are two remarks. Yet ALL their reviews are 5’s, this is a little unsettling as I can’t be the only one unsatisfied. It seems that just the good reviews are shown. I find that to be suspicious.”

Red Flag #4: No Reviews Anywhere Else Online.

Last but not least, it’s important that we point out the scarcity of Sapphire Timeshare Cancellation’s reviews. Outside of the seemingly directed posts on the Better Business Bureau’s website, customer feedback doesn’t exist. While the lack of completion may be the cause, it’s still rather unique. Consumers tend to have their preferred platform for leaving reviews. Whether that be Facebook, Google or even Yelp. The simple fact the customer experience is somewhat guarded tells us there’s a good possibility reviews are being manipulated.


The Bottom Line with Sapphire Timeshare Cancellation.

Many companies in the exit industry are a facade that sell you on hopes, possibilities and things that you want to hear. It’s hard to find a timeshare cancellation service that’ll provide you with realistic options and outcomes. Far too many use failed promises to collect your money before tucking their tails and running at the first hint of litigation. Sadly, a majority of them transition right into another unethical scheme without thinking twice of the destruction they left behind. Proceeding with caution, not haste, will only benefit your immediate and long term future.

Resort Release is the most recent example of this. After a multitude of lawsuits, they escaped further penalty by filing for bankruptcy. This left plenty of timeshare owners out of a lot of money and their perpetual agreement still under their name. Rumor has it, they’ve re-entered the cancellation industry under a new name. This is why the tenure and track record of these companies are important. While it’s too early to confidently accuse Sapphire Timeshare Cancellation of total misconduct, we’ll definitely continue monitoring the situation closely.

Helping You Understand Timeshare Cancellation.

Since 2018, we’ve invested a lot of time in educating consumers about vacation ownership and how appealing upgrades, resale or cancellation can be. We encourage you to browse our blog library to learn more before buying an interval or trying to eliminate the burden of one. You never know what you might get yourself into. Almost all of our clients learn the hard way and we’d rather help you avoid the same outcome – even when you don’t hire us. 

Although we hope that Sapphire Timeshare Cancellation has good intentions, some of these warning signs shouldn’t be overlooked. Even though they use a “money back guarantee,” filing for bankruptcy is a common escape route for many. Don’t be afraid to ask the tough questions and don’t allow anyone to talk you into their solution. Businesses that last more than three years tend to show a lot more promise. It’ll be interesting to see how long this operation lasts. To learn more about our attorney based process, you can schedule a free consultation or proceed with the qualification form below.

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