When You Should Cancel a Timeshare Within 5 Days

When You Should Cancel a Timeshare Within 5 Days

If you’re reading this, you probably just returned home from vacation. Some of you might still be in the midst of your travels. Either way, you’ve just bought a timeshare and something has caused you to second guess the decision. Whether the resort has already rubbed you the wrong way or you actually read the contract, canceling within the first week is on your mind. Sadly, many buyers don’t realize time is of the essence here. Some states don’t even give you 5 days to cancel. So, wondering if you should cancel a timeshare within 5 days is a legitimate concern. Fractional ownership comes with perpetual ties that timeshare companies aren’t necessarily looking to relinquish. With that in mind, getting out of your obligations requires a sense of urgency, a level of contractual understanding and a lot of self control.

Should you have said “No” to the Timeshare Experience?

When you think about the day of your purchase (even if it was this morning), do you recall being overwhelmed by opportunity? Did the thought of traveling more often appeal to you? What about feeling like you ought to commit to vacationing? Most people end up choosing timeshare travel because they have an urge to change up their routine. Being on vacation allows them to escape the reality of their everyday lives. This is why timeshare companies offer free gifts and hotel stays. They’re essentially wining and dining their targets. It’s easier for them to persuade when people are out of their element and feeling special. The euphoria of traveling in general encourages people to make the emotional commitment.

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The Effect of Timeshare Presentations on Vacationers.

When you think about it, people tend to be a lot more joyful and easy-going while on vacation. Especially when it comes to spending habits. Most of us can attest to this. There’s just something about maximizing every experience while we’re away from home. Even when we know we’re paying premium prices for basic things, we still fork over the cash. For vacationers, convenience is always high in demand. But back in reality, paying a premium may not be the vacationer’s cup of tea.

Not everyone chooses dry cleaning over the laundromat or Uber X over a cab. Some people prefer to wash their own car or park and walk instead of paying for valet parking. Believe it or not, there are parents out there that prefer to endure one hotel room with six kids instead of just getting two. The point is, a lot of timeshare owners are led to believe they’re getting a smokin’ deal but they’re actually paying a premium to travel. Buying a timeshare isn’t something they would normally do. But since they were on vacation, they leaned on emotion instead of reason. If you’re wanting to cancel a timeshare within 5 days, then you can probably relate.

Buying a Timeshare Shouldn’t Be Taken Lightly.

Understanding why you made the purchase and sobering up to the decision needs to be done quickly. Unless you want to incur penalties, you only have one true chance to walk away. Nearly all of our clients wish they hadn’t put off cancellation. Some initially thought the purchase could be a mistake but they decided to wait and see how it played out. Some even knew about their timeshare rescission period. If they could get back all of the time and money they wasted trying to make the purchase worth it, they would. But they can’t. In other words, the decision to cancel a timeshare within 5 days is an important one.

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A good number of timeshare owners eventually find themselves uninformed because they don’t ask questions. Even though excitement can be blinding and disclosure is minimal (during sales presentations), there’s never a good enough reason not to double check a purchase of this magnitude. If you bought a new car, would you wait a few weeks to inspect everything? If you found something wrong, wouldn’t you tell them right away? Your timeshare purchase should be treated the same way.

It’s why we’re urging you to review the terms of the contract right now. Everyone makes impulse decisions; but not all decisions come with a lifetime obligation. If something doesn’t feel right, then reconsidering the purchase isn’t a bad thing. When it comes to timeshare ownership, you should never wait for something to go wrong before taking action. If you’re having doubts, listen to them. You aren’t given a lot of time to change your mind. With that being said, let’s take a look at a few ways to inspect your purchase before canceling it for good. 

Confirm the Requirements for Rescinding Your Timeshare.

Although the title of this article references canceling within 5 days, it’s important to remember that every state has a different requirement. Timeshare rescission periods can be anywhere from 3 to 14 days. If you wait until day 5, it can be too late. Florida, one of the most popular timesharing states, only gives buyers a few days to cancel timeshare contracts. Before signing the dotted line, you need to know how much time you have to ponder the purchase. 

In order to see how your timeshare agreement is governed, you must look at the statues for where the contract was purchased. There are a number of online resources available to new fractional owners regarding timeshare rescission periods. You can also find this information by studying the “canceling and/or rescinding” clause of your contract. Arizona, for example, just increased the length of time buyers have to cancel. So make sure you double check everything. Once you know how long you have to cancel, try to use the contract to answer as many of your questions as you can.

Good Enough Reasons to Cancel Timeshares Within 5 Days.

If the salesman persuaded you by promising additional perks or guarantees, make sure they’re included in your copy of the agreement. This is one of the easiest ways to spot a problematic purchase. Timeshare companies heavily incentivize their sales teams which results in an awful lot of misconduct during the presentation. Since it’s highly unlikely buyers will ever interact with them again, salesman will pretty much say anything to sign attendees up for fractional ownership.

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In order to prevent further deceit, try to avoid speaking with the resort about your cold feet. Additional sales tactics are in place to deter you from looking for a way to cancel a timeshare within 5 days. Customer service teams have been trained to stall or distract users until the timeshare rescission period expires. Anything you’re told could be inaccurate or misleading. 

If you absolutely have to speak to the resort, try to keep everything cordial while following the cancellation instructions explained in your contract. Canceling a timeshare within a week has nothing to do with sales reps anyways. If you decide to proceed with cancellation, do your best to prove the dates and times of your decision by documenting every step you take. Last but not least, always remember to send your request to rescind through a priority mail service with tracking. Over the years we’ve talked to hundreds of timeshare owners that barely missed the cut because they relied on the resort to confirm the cancellation request.

Additional Tips for a New Timeshare Purchase.

One of the best ways to preview experience in the first few days is to try to use the timeshare right away. While digging around can be fruitful, availability concerns should be enough for you to walk away from fractional ownership. Sitting on the purchase doesn’t allow you to experience frustrations until it’s too late. Besides, you probably won’t want to keep the timeshare if your points package is limited or you can’t travel to the desired destinations your salesman promised.

How to Immediately Tell if the Purchase is Promising.

1. Availability, locations and amenities match the sales presentation.

2. No element of the purchase is confusing, questionable or unclear.

3. Certain perks or your favorite benefits are included in the contract.

4. You don’t feel pressured to upgrade every time you contact the timeshare.

5. Your monthly invoices and annual costs are understood.

6. Minimal complaints on the resort and proven consistency in resolving problems.

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At Vacation Ownership Consultants, we’re not an enemy of timeshare travel. We simply want buyers to experience the purchase they envision. Since misconduct occurs far too often in the travel industry, we’ve committed to educating travelers on potential outcomes. In the end, we prefer that you don’t have to spend more money to get out of something that’s already been costly to you.

At the same time, if you’re looking for more information about our proven attorney based system, we’d be more than happy to explain. While many timeshare exit services harass fractional owners, we believe in a patient approach that allows you to be confident in your decision. You can either schedule a free consultation or proceed with our qualification form below.

More Companies That Couldn’t Get Rid of Timeshare Purchases.

More Companies That Couldn’t Get Rid of Timeshare Purchases.

When people purchase a timeshare for the first time, negative repercussions are never at the forefront of their minds. It’s pretty much sunshine and rainbows in the beginning stages. While the sales presentation might have been overwhelming, new buyers are usually extremely content with their initial decision – and some remain that way. Others experience remorse quickly after they realize front-end disclosure was vague, misrepresented, or outright omitted. This can occur when owners realize availability isn’t what they were promised or when they stumble across hidden contract obligations. Unexpected annual fees often catch first time owners off guard. When a timeshare owner ends up feeling conned or trapped they usually start looking for a company that knows how to get rid of timeshare purchases.

Unfortunately, like our last article pointed out, finding relief is a lot easier said than done. Every year, tens of thousands of people are robbed during their quest to cancel a timeshare. Not only are resorts working against them to keep them under contract, but 3rd party “solutions” are bombarding them with ambiguous promises.

Far too many fractional owners truly don’t know their timeshare is perpetual. They think they can ask for a refund if it doesn’t work out. Once they realize they can’t cancel (because their rescission period has passed), they tend to begin losing hope in the resort. Especially if their decision to upgrade packages (as a solution commonly offered by their resort) backfires too.

But trusting 3rd party resolutions isn’t always fruitful either. Some buyers become desperate at a certain point which causes them to be irrational. Predatory agencies love consumer desperation. Truth be told, some timeshare owners really get drug through the mud after they sign the dotted line. The budgeted expense can turn into a devastating financial setback if you’re not careful. Since you can read all about this in some of our other blogs, let’s turn our attention back to some of the companies that claimed they knew how to get rid of timeshare purchases – but they just couldn’t get the job done.

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Resort Release Files for Bankruptcy After Collecting Fees.

This year is already proving to be a progressive one when it comes to halting unethical timeshare cancellation services. A number of bankruptcies have already been filed while even more scams have been exposed. Incompetent operations, that persuade vulnerable timeshare owners to hand over thousands of dollars for nothing, are slowly being held responsible. To say regulatory agencies have been busy is an understatement.

When timeshare exit companies first came about, they had their way with fractional owners. Vague accusations didn’t warrant lawsuits. Now that laws and regulations are in place, prosecutors can begin holding scam artists accountable. Because buyers are asking more questions and understanding their rights, they’ve been able to prove they’ve been lied to more than ever before. Especially when guarantees are involved.

This was the case when Resort Release LLC – also known as the American Resource Management Group, LLC (ARMG), Resort Exit Team and Redemption Services – recently attempted to sweep their inaptitude under the rug. The timeshare relief service filed for bankruptcy with the U.S. Bankruptcy Court for the Southern District of Florida in April this year. During their hearings, some major red flags were uncovered. This forced the court to order a Chapter 11 Trustee to take control of the business and review all of their financial affairs.

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An Unethical Trend Causes Them to Throw in the Towel.

Shortly before filing bankruptcy, Resort Release began receiving multiple complaints on their BBB profile. To date, their response to every grievance has remained consistent. They’re claiming none of the dissatisfied customers ever did business with them. Hopefully they’re not leaning on denial to escape penalty. If a business promotes an ability to get rid of timeshare purchases, it’s rather clear what the end result should look like.

Ever since Resort Release’s filing, legal questions surrounding their up-front costs have been a hot topic amongst those overseeing the investigation. What they were giving in exchange for payment wasn’t adding up. But it wasn’t the only thing not making sense. During proceedings the defendant continued to claim they were located in the midwest but the company was clearly operating in Florida. Little lies like this led others to believe something unethical was going on.

The ignorance of their approach was concerning to say the least. Apparently, they thought they could lie to the court and it would be glazed over. ARMG also didn’t have ample financial reserves to cover their 100% guarantees. Not only was the company making promises they knew they couldn’t keep, they didn’t even have the capital to back it up. In the meantime, their clients had no idea.

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What many can’t figure out is, how does a company that collected millions of dollars in upfront fees have no money? Keep in mind, they didn’t just sell their services to a few dozen people. Resort Release told thousands of fractional owners they could help them get rid of timeshare purchases, guaranteed. As the public’s awareness of the bankruptcy claim grows, more and more people are filing suit for false advertising and a failure to adhere to the Florida Deceptive and Unfair Trade Practices Act. We’ll keep you updated.

Escort Release Sued by Major Timeshare Chains.

Positioned as an advocate company, Escort Release recently was targeted by a number of major hospitality organizations for misleading timeshare owners. While there isn’t a lot of information online about this situation, we know they immediately filed for bankruptcy following pending lawsuits.

What an advocacy group does is represent unhappy buyers in their attempt to get rid of timeshare purchases. They basically support their client’s stance by advocating on their behalf. Call it a sophisticated hype man if you may. There is no legal approach to this. Escort Release essentially told their prospects that they could negotiate a settlement with the resort without taking legal action. Unfortunately, we don’t know of any advocacy agencies that’ve been able to sustain their ability to eliminate timeshare contracts.

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Vacation Owners Group Linked with Wesley Financial.

This is probably one of the more complex operations that’s been exposed to date. Not because of the amount of money or number of victims, but the level of deception. When it comes to identifying timeshare exit fraud, a company with numerous aliases should always raise a red flag. Vacation Owners Group definitely falls under this category.

Otherwise known as VO Group and VO Financial, the operation solicited timeshare owners and offered to settle their outstanding timeshare mortgages by negotiating with timeshare property associations, banking and lending institutions. The owner of Wesley Financial Group, Chuck McDowell, is being tied to these companies through a number of online resources. Already being linked as a key player behind multiple companies deemed scams, McDowell purportedly exited VO Group just before legal action was taken and arrests were made. But let’s backtrack a little to follow the paper trail.

Vacation Owners Group got its start nearly a decade ago by soliciting timeshare owners about their new relief program. They initially engaged their victims by claiming they were calling regarding a complaint they had about their timeshare. It was used as a way “to get their foot in the door” and gather more information about the timeshare property. When owners would open up about their frustrations, solicitors would then tell them they could easily get rid of timeshare purchases if they really wanted to.

Victims say each company solicited them with claims to be able to recover money from timeshare companies (Mainly Wyndham) for fraudulent sales practices on a contingency basis (10%) and no up front fees. Many that were scammed have since come forward, revealing the contract provided by Vacation Ownership Group actually contradicted these claims. Over the years, thousands of people have taken the bait and still own their timeshares.

The Public Realized VO Couldn’t Get Rid of Timeshare Purchases.

The VO Group’s trail inevitably caught up to them when they fell under federal investigation. Victim testimonies and defendant interviews exposed the company’s deceitful ploy. In an FBI conducted interview with Adam Lacerda (co-owner of The VO Group), he admitted, in substance and in part, that The VO Group did not work with any banking or lending institutions. Yet, in another interview, Ryan Bird (a co-conspirator) stated that he told customers The VO Group worked directly for banks and had the ability to settle customer’s timeshare mortgage debt. Like many other timeshare scams, the lies ran rampant in this scheme, proving the services rendered were fraudulent.

Victims of The VO Group said their timeshare was never paid off (by any means or by settlement) after paying thousands to The VO Group. But continuing payments on the timeshare they wanted to get out of wasn’t the only letdown. They later found out they also fell victim to a “bait and switch” scheme where they unknowingly became liable for an additional timeshare. All because they trusted a relief company to help them get rid of their timeshare purchases. One of the company’s former attorneys even went on record saying he attempted to cover VO Group’s tracks by obstructing justice in a federal criminal case back in 2013. It’s no wonder McDowell slipped out the back door.

Casualties Have Continued to Pile Up From the Scam

To this day, timeshare owners are still complaining about the predatory scam. Whether the sales pitch was coming from VO or is currently coming from Wesley Financial Group, customers are voicing their complaints on both companies. Some victims have even claimed Wesley Group is using the same phony reviews as VO was. Although sources show McDowell was the VP of both operations, it appears he’s somehow been able to escape consequence. There is a saying that you may be familiar with, “a leopard never changes its spots.” Hopefully, this proves not to be the case for Wesley Financial Group, although customer complaints on Wesley Financial Group’s BBB page are proving otherwise.

While online documentation does connect the owner of Wesley Financial Group to a number of scandals that didn’t know how to get rid of timeshare purchases, it’s not our place to say history is repeating itself. Maybe he’s learned from mistakes. Either way, it’s ultimately up to you to do your own research and make your own determination before doing business with any relief company.

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You Deserve to Enjoy a Timeshare Experience.

Timeshare ownership isn’t always a devastating experience. But in order to thoroughly enjoy the purchase, you have to understand what you could be getting yourself into. Whether we like it or not, unwelcome and damaging solicitations lurk around every corner. In order to avoid costly decisions, you must review the details of everything you agree to, research every business and always ignore appeal. We live in a digital world with information at our fingertips. Stay up to date and obtain factual information that equips you make informed decisions.

At VOC, we remain committed to spreading awareness on misconduct so consumers can make smart choices online. All we can do is state the facts and hope for the best. In the meantime, we look forward to sharing more of our clients stories. To learn more about our industry-leading reputation, you can subscribe to our blog, schedule a Free consultation or proceed with the qualification form below.

These Companies Didn’t Know How to Get Rid of Timeshare Properties

These Companies Didn’t Know How to Get Rid of Timeshare Properties

The ever-evolving digital world has allowed the timeshare cancellation industry to explode over the last decade. The problem is, not all exit services are created equal. Many have the intention to benefit themselves and not the consumer. Because fraudulent timeshare operations are being exposed more than ever before, exit programs are taking a lot of heat. At VOC, we’ve realized consumer skepticism comes with the territory. But it doesn’t change the fact thousands of buyers are still looking for an effective way to escape timeshare contracts. In order to extend the life of our 5-star reputation, we have to prove that we actually know how to get rid of timeshare properties the right way.

Speaking with tens of thousands of unhappy timeshare owners has allowed us to truly understand their remorse behind the purchase. Most fractional owners simply feel betrayed and discarded. They just want to find someone willing to listen and fight for them. They need someone they can trust. But that’s difficult to find when many solutions only tell you what you want to hear. You deserve to know what’s realistic.

No matter how the cancellation industry is perceived, timeshare owners need to be able to navigate their options and identify deceit on their own. In order to differentiate the way we go about our business, we wanted to discuss a few companies that ceased operations in the most inconvenient of ways. Listen, finding someone that actually knows how to get rid of timeshare properties is easier said than done. But by helping you recognize fraudulent activity sooner, we believe we can help you avoid costly decisions. With that being said, let’s take a look at the pitfalls of some cancellation companies and how their deception eventually caught up to them.

Castle Law Group Was All Talk and No Walk.

Judson Phillips launched Castle Law Group PC while he was employed as a legal representative of a timeshare company. After realizing a number of timeshare owners were being scammed by timeshare exit teams, he figured he might as well give it a try. So he used illegal data from previous resources to formulate an action plan. Without any form of credibility, he began marketing a seemingly promising solution to timeshare owners.

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According to the Better Business Bureau (BBB), Phillips launched his company on September 16th, 2014. Before reaching the midway point of his first year in business, the BBB already had a case open against the company. Dozens of consumers were claiming Castle Group wasn’t communicating with them and that the company hadn’t made any progress on their timeshare cancellation requests. The company’s integrity was also in question when consumers weren’t receiving the refunds they were promised.

Despite not following through with their guarantees, Phillips and the legal operation continued to go about business as usual. Days after the BBB file was opened, Phillips attempted to combat warnings by establishing a local business for his firm. Everything about the operation was sketchy from the get go. If you do the research, you’ll see the company never really knew how to get rid of timeshare properties. Most of their efforts went towards sales and deception. Since the company refused to work with the BBB to resolve complaints, they eventually received an “F” rating. By this time, most consumer platforms were well aware of the dark cloud hovering over Castle Law Group.

After processing nearly 100 complaints on the lawyer’s operation, the Supreme Court of Tennessee disbarred Mr. Phillips on August 24th, 2018. While the attorney’s sale’s pitch might have been compelling, consumers could have easily picked up on his empty promises. Even with the advantage of timeshare data, there’s no reason anyone should believe something that hasn’t been proven. If the company doesn’t have a steady flow of positive reviews proving they know how to get out of timeshare contracts, then the exit service is probably phony.

As you’ll continue to see throughout our articles, thoroughly researching relief programs will help you avoid incompetent solutions and costly decisions. Phillips claims he was only offering mediation and arbitration for his clients and that the services he rendered were billable. To date, hundreds of timeshare owners have been left without restitution and more debt because of Castle Law Group PC.

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A Consumer Credit Suddenly Files for Bankruptcy

In September of last year, American (“A”) Consumer Credit became the latest timeshare relief company to bite the dust. The questionable service unexpectedly filed for Chapter 7 bankruptcy late last year. The Florida Middle Bankruptcy Court eventually notified the general public to “obtain a proof of claim form” if they needed to process “monetary claims.” A Consumer Credit left hundreds of people hanging when they suddenly realized they didn’t exactly know how to get rid of timeshare properties. Fractional owners went from thinking they were finally free from payment obligations to receiving past due balances from timeshare.

Out of the 208 complaints the BBB has received over the last 3 years, 181 have been closed in the last 12 months. Customers continue to leave complaints on the BBB’s website but they’re immediately resolved because the company is no longer in business. Some of A Consumer Credit’s clients are just now realizing the company isn’t getting rid of timeshare properties anymore. While they’ve been waiting to hear about relief, owner Dana Micallef is moving on. Even the company’s attorney, Michael Saracco, has notified the media he’s no longer associated with the business.

As we noted in our guide to identifying timeshare exit fraud, researching company employees and stakeholders can help you determine the legitimacy of the service. The latest complaint on the A Consumer Credit’s BBB profile proves the value in this. The former client stated he researched the representative he was talking to and found out she had a criminal record for similar misconduct. It goes to show that vital red flags can be found if you take the time to look.

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What’s troubling about American Consumer Credit is that they knowingly used the reputation of a bankruptcy and consumer debt counseling service with the same name. They must consider themselves experts now that they’ve experienced bankruptcy for themselves and their clients are in debt from trying to get rid of timeshare purchases. All jokes aside, the real American Consumer Credit took legal action against the latter company’s mischief nearly 3 years ago. Customers constantly got the two companies mixed up, damaging the reputation of the counseling service. It seems as though this mix up was able to cover their tracks for an extended period of time so they could rip off a few thousand more timeshare owners.

Like many unethical operations in the timeshare relief realm, it’s possible they’re preparing to retarget those they’ve already ripped off. Think about it. After regretting their timeshares, many buyers make decisions they regret even more. Thousands of dollars are wasted when they try to sell the property or attempt to litigate with an attorney. Some continue their misfortune by hiring inadequate cancellation services.

When timeshare owners continue to end up right back where they started, there’s a good chance they’ll need credit repair services. What many disgruntled buyers don’t realize is, they end up paying the same operation for resale, cancellation and credit repair services. These “companies” are one in the same. They simply rebrand themselves and bombard former victims with a new service that caters to their pain. All of this is intensely connected and very real.

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Unfortunately, a good number of scams in the timeshare industry are able to tear down shop just as quickly as they set it up. By the looks of it, A Consumer Credit could be another predatory agency looking to milk the pockets of timeshare owners. Who knows what’s to come from the question surrounding their operation. They could possibly be in the final stages of what has been a complicated scam, executed over a long period of time. Only time will tell.

Filing for bankruptcy might’ve saved them from immediate consequence, but we expect their sketchy paper trail to eventually catch up to them. Either way, tons of timeshare owners never got their refund. That’s the price of doing business with a company that never even knew how to get rid of timeshare properties.

Trust is Everything When Getting Rid of Timeshare Purchases.

While the aforementioned operations had no business selling timeshare cancellation services, they did. Even though thousands of people deserve to be relieved of fractional ownership, they’re not. Educating the general population on the details behind the deceit is the only way we can save them from misfortune. Nearly anyone can create an online business these days. Whether the products or services rendered are real or not, consumers need to know what they could be getting themselves into. Informed decisions make a big difference.

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When it comes to timeshare ownership, a number of things can hinder the enjoyment of your experience when you’re not paying attention to the details. From the timeshare contract to 3rd party solutions, one wrong turn can cost you a lot of money. It’s important you understand not everyone plays by the rules in the relief industry. You might think a promise is a promise. But here, unless you have something in writing, assume nothing is guaranteed.

Misleading companies know the tendencies of timeshare owners and it’s easy for them to prey on consumer desperation. But it’s just as easy for you to research companies before doing business with them. If you’re willing to locate coupons for groceries, then you better be willing to find reputable companies that know how to get rid of timeshare properties.

At the end of the day, we take pride in providing you with supporting evidence that backs up our guarantees. Genuinely helping timeshare owners sort out their options allows them to trust and believe in our company. You can learn more about our detailed qualification process by scheduling a FREE consultation or proceeding with our intake form below.

Experienced Fractional Owners Cancel Wyndam Timeshare Due to Lies.

Experienced Fractional Owners Cancel Wyndam Timeshare Due to Lies.

Since we’ve spent a lot of time explaining the timeshare system and how deceit runs rampant, we wanted to start taking a more authentic approach. Far too many of our clients have been taken advantage of and we hope their stories can make a difference. Although educational articles give buyers a better perspective on the industry, real-life experiences help them understand how expensive a bad timeshare decision can be. More importantly, for those in the midst of a bad decision, they need to know they’re not alone. So today we wanted to highlight one of our clients stories to explain why they were so eager to cancel Wyndham timeshare expenses shortly after their purchase.

Tens of thousands of timeshare owners across the U.S. experience buyer’s remorse. Most of which believe they’re trapped in their contractual obligation. What some endure throughout their purchase is absolutely devastating. This occurs because far too many owners lack clarity. The same can be said during their pursuit of relief. Incompetent exit services tend to place them in even more debt and disbelief. The decisions made after the purchase is what traps most users. Many feel like they have nowhere to turn because they’re constantly getting burned. It can be a frustrating, hopeless place to be to say the least.

The good news is, some are finding resolve by trusting in our company for relief. Our qualification process helps timeshare owners understand we’re on the same team – even when it’s difficult for them to put their faith in anyone else. Not everyone needs to legally cancel their timeshare contract. For some, it’s not even their best option. There might be a way to find a mutually beneficial resolution with the timeshare company. You just have to work with a company that believes in helping you find the best solution. One that’s willing to advocate for your consumer rights, not your money.

Each of our clients extend us a level of trust that we don’t take lightly. Once we confirm your eligibility and you commit to our timeshare cancellation services, we take pride in communicating every step. Not only is it our job to reassure on the front end, but to continuously remind our clients they’ve made a good decision. We can’t blame you for being skeptical or bitter. Providing you with clarity promotes peace of mind until your timeshare obligation is officially no more. In the end, it encourages our clients to share their stories with other owners. We hope that telling their story at least saves someone from similar heartache.

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Garry and Drue’s Wyndham Timeshare Experience.

In October of last year, Gary and Drue were asked to attend an owner’s update meeting when they checked into their resort in the Pocono Mountains. Their Pennsylvania timeshare, Christie Lodge, and RCI offered them a free breakfast to do so. They didn’t expect it to take very long. But when they arrived, they were surprised to see the meeting was for Wyndham. “We asked what the update was for and the reply was to update on all the changes within Wyndham, many new hotels and resorts, the purchase of RCI and other business changes. We did not own into Wyndham, but had a timeshare through Christie Lodge and RCI.”

Gary remembers the experience quite vividly. “The presentation turned into a ‘sales’ pitch to get us to purchase a timeshare with Wyndham.” He went on to explain how the breakfast quickly turned into a late lunch. “We were held hostage for over 6 hours and had 3 friends waiting for us back at the Condo. We only had one vehicle and they were not happy when we finally made it back,” Drue recalled. At that point they realized their “vacation day was pretty well gone!”

As the morning went on, they didn’t give into the pressure sale. “We said no to every offer they came up with telling them we were not interested.” But no matter what they said, Wyndham didn’t take no for an answer. “They would counter with perks and offers, ‘no more exchange fees’ or ‘yearly fees to RCI.” Things took a turn though as Wyndham’s offers became more appealing.

False Claims Persuade the Couple to Sign a New Contract.

In a letter that Drue and Gary wrote to Wyndham, they repeatedly voiced their concerns with a certain salesman named “Ed Scro.” Later on during the 6 hour presentation, they adamantly claim he began waiving expenses. A portion of the letter states, “Ed even wrote these 2 amounts down on a piece of paper and crossed them off to show we would not pay the exchange fees or the RCI membership fee again! I asked at the time how could they offer this and the salesman’s replied ‘because we own RCI.’” When the couple talked to us, we noticed how betrayed they felt by his lies. 

“Ed talked about using our points to pay for the maintenance fee monthly, and to use our points for a few nights stay on short trips, and use the rewards points for 1⁄2 off tickets to parks, restaurants, plays, airfare, etc.” We could use cash to get a 3-4 bdrm resort for $319 or $219 for 2 bedroom or $119 for 1 bedroom for a full week!” The letter itself shows how amazing the offer was to them at the time. It’s almost as if they couldn’t pass it up – so they didn’t. 

How Gift Incentives Were Nothing More Than a Mirage.

Gary went on to tell us they were promised “a free 2-night stay for attending the presentation,” but the app they needed to redeem the offer wasn’t working. Ed supposedly told them that he would call them the next day to straighten things out. But instead of calling the cell phone numbers they gave him, Ed decided to call their home phone to leave a call-back message. “We were just beginning our vacation and Ed knew that.”

They assumed he took care of it but he didn’t. Even worse, they didn’t realize this until they returned home a month later. “The message Ed left was ‘calling back like I said I would.’” Gary discussed how Ed really tried to play off the mistake. He said he “called again on the home phone 2 days after the presentation to tell us we were given a bonus week by Ron Myers and if we were still in town to stop by and pick it up.” Talk about bad timing, Ed. This is when they began to discuss canceling the Wyndham timeshare altogether. 

Drue ended up calling the resort and even stopping by the office to redeem their free offer. But no one seemed to be able to get the app to work. She was even referred to a few supervisors with no prevail. Neither Dulce or Phil ever called her back, which were the personnel with higher authority that they were referred to have their issues rectified. “Needless to say we never got the 2-night stay,” she said. But little did they know, the entire timeshare experience would turn out similarly. In his voicemail, Ed told them a quick start team would be calling to help them set up their first vacation. While they wanted to remain optimistic, they admit they became pretty skeptical at this point.

Actual Costs Didn’t Match the Sales Presentation.

Although a “quick start team” never called, a number of salesman did. Like many new timeshare owners, they didn’t know the cost of their vacation would be significantly higher until they made their first reservation. You can probably imagine how understanding Wyndham was when they heard of Ed’s failed promises. Drue remembers, “some empathized, others made no comment; but [both] still tried to get us to book a vacation.”

After the resort refused to honor her claims, she decided to call Ed back for an explanation. “I questioned him on the fact that he told us we would never pay another exchange fee with RCI, and he said well you would pay it if you booked through them. I told him he never mentioned that in the sales pitch. It was supposed to be a perk that we didn’t have to pay because Wyndham now owns RCI. He didn’t have an answer,” she said.

When Drue brought up the bonus week they couldn’t redeem (because he called their home phone), he told them “he would mail it out.” After a few weeks went by she called again and he said the same. While they awaited answers to multiple questions, Ed continued to buy himself time. This is more than likely to get passed their rescission period and solidify his commission. After the cancellation period is over, the contract becomes final (in most cases). After additional calls for an update, she told us he disconnected his phone. “To this day [the free trip] has never come!”

Trying to Make the Most of Their Wyndham Timeshare.

They recall a Valerie Thomas calling them in December of last year with a great travel deal they wanted to pursue. “We were given several options of places and prices, with a $250 cash back by way of American Express for $150 and a free night stay some other time valued at $100. Some options were to bring friends or family members. I was interested in the Orlando option to take my daughter and her family.”

After setting up most of the reservation, Valerie told Drue everyone traveling would be “required to attend a 2 hour presentation.” Even though the resort told her she could get babysitting services for the kids, Drue decided to opt out altogether. She requested a link to review her options but Valerie told her she’d have to prepay to get it. This frustrated Gary and Drue so they decided to take some more time to take it all in.

A few weeks later, Valerie called Drue back to remind her the deal expired at the end of the year. Solicited sales with time closes rarely ever prove to be fruitful, as will be shown in their experience below. “She wanted me to pick one and I could change to a different option if I wanted to.” After paying $229 on her credit card, she waited days for the link with her choices. Drue said, “I called [Valerie] and she said she would find out what the problem was.” Nearly a week later, Valerie told her they misspelled their last name in the email.” Either way, they still weren’t able to choose where they vacationed. “We never received any other vacation option links.” They only received a booking confirmation to San Diego on January 7th. “I picked San Diego just to get the link for all.”

What Inevitably Caused Them to Cancel Wyndham Timeshare.

All of this caused the them to immediately review the purchase. Gary said, “I read through the terms and conditions and read that I had to cancel in writing to the address on the email within 15 days of purchase.” Their purchase date was 12/29/18 so they “created a cancellation letter and sent it registered mail on the 8th.”

The New Year’s holiday falling on a Monday and Tuesday already hindered their ability to opt out. It’s almost as if Wyndham planned to persuade them during an inopportune time. Nonetheless, they received their letter on January 14th and denied their request once again. This confused Gary because he was told by the Post Office that the letter would be delivered “within a couple of days.” Since the 7th was a Monday, his confusion was warranted.

The silver-lining to their dealings with Valerie is that it was most likely a certificate company booking the couple for another pressure-filled timeshare presentation, “a great travel deal” is quite a reach in this instance. The couple most likely unknowingly dodged a bullet. While this was disheartening to say the least, this just added fuel to the fire in their decision to find a way to get out of the Wyndham timeshare. After looking further, they realized they weren’t even eligible for the package Valerie offered them. The Terms and Conditions stated “persons having attended a CLUB WYNDHAM sales presentation within the last 6 months are ineligible.” They attended their presentation on Oct 1, 2018, which would have made them ineligible according to the language in the Terms and Conditions. 

Shortly after, they realized Wyndham had charged over $1000 in maintenance fees on their Barclay credit card. A payment option they specifically told Ed not to use “until the loan was paid off.” Since he told them the fees wouldn’t be billed until April 1st, this was a big surprise to them. What made this revelation interesting was that Wyndham changed their method of billing without their knowledge. “They said I had chosen to go paperless. I never talked to anyone or saw anything where I gave them permission for my statements not to be sent,” Drue said.

At this point they were more eager to cancel Wyndham timeshare obligations than pay the company another penny. Gary went on to say the “resort deals” they were promised were “rarely available, if ever.” It allowed him and his wife to understand how they’re really “saved for non-Wyndham customers.” As the bigger picture sunk in, they developed a sense of urgency to cancel before things got even worse.

The Couple Finally Contacted VOC for Timeshare Relief.

When Garry and Drue finally contacted us for assistance, they were fed up with the “deception, lies and fraud.” In a dispute letter they literally wrote to Barclays, “Please help us get through this nightmare!” The desperation was evident and for good reason. Like many new timeshare owners, Wyndham signed up the couple for third party financing through Barclays. Aside from the unexpected “financial burden,” they told us the Wyndham timeshare created quite a bit of stress in their lives. The more they looked into the purchase, the more misconduct they found.

In an attempt of restitution, they wrote a letter informing of their decision to cancel the timeshare and requested a refund from Barclays. It said, “We have hired a company to rid us of this timeshare, and we would ask for your forgiveness of this debt since we have not used any of Wyndham’s services.” Barclays response was eerily similar to a timeshare’s response when client’s request to rescind the contract after they uncover omitted information, inconsistencies with the presentation to the signed agreement and lack of availability to use what they paid for. In short, the reason Barclays gave the couple was that they had a “signed contract”. Another client of ours recently stated they contacted Barclays with a similar dispute and without even mentioning that it was related to a timeshare purchase, he received the same, script-like response. He was told he could put in a dispute but since he singed the timeshare agreement he most likely wasn’t going to get the transaction reversed. One could only assume that Barclays has Wyndham’s best interest over their newly acquired credit client. It would seem that they either have a scripted response for timeshare owner disputes or they receive an overwhelming amount of complaints and still choose to extend lines of credit to clients under misleading or false pretenses relating to a timeshare purchase.

As experienced fractional owners, we’re sure they’ll find something that works. But they most definitely have been scarred by their Wyndham experience. In the end, they hope their vulnerability will help someone avoid a similar experience.

Timeshare Deceit Needs to be Addressed.

Bait and switch tactics can really sting when you believe someone with selfish intentions. Far too many timeshare owners are misled during presentations. But not all should be blamed for poorly informed decision-making. The timeshare itself needs to be held responsible for fully disclosing the details of their products. Garry and Drue would have avoided canceling the Wyndham timeshare if the promises during and after the sales presentation weren’t a lie. There’s no room for deceit when this amount of money is involved. Alongside regulatory agencies, we’ve made a commitment to addressing the deceit of the industry.

For more information on our timeshare cancellation services, you can schedule a free consultation or proceed with a qualification form below. Otherwise, feel free to watch or read about additional client testimonials.

How Some Timeshare Exit Services Harrass Vacation Owners

How Some Timeshare Exit Services Harrass Vacation Owners

Over the years, we’ve been able to grow our business because of the commitment we’ve made to the consumer. While many timeshare exit services focus on marketing budgets, persuasive tactics and even fraud, we’ve relied on a guaranteed method of cancellation. Since 2014, we’ve saved quite a bit of time and money by qualifying every applicant. The reality is, contract cancellation doesn’t make sense for everyone.

Some people have signed multiple contracts and upgrades that have furthered their acknowledgement of the purchase and it’s terms. Explaining to unhappy timeshare owners what their actual options are helps them save quite a bit of time and money themselves. The last thing we want to do is provide another financial setback that adds to the regret of their purchase.

Our Free consultations aren’t geared towards selling you on cancellation. We have to know everything about your situation and confirm your eligibility before doing anything. Especially when an attorney is the most expensive element of the process. No timeshare exit strategy is the same. But not every company offering timeshare exit services believes in this approach.

They think the same aggressive pitch that sold you during the timeshare presentation will work to their advantage. Taking time to identify roadblocks or look into your situation beforehand doesn’t interest them. They simply use a quantitative method that focuses on pressuring unhappy timeshare owners to take action. Even when their chances of exiting the agreement are slim to none.

Some people ask how we know this. Others may assume we’re just trying to smear our competition. But in reality, tens of thousands of timeshare owners frequently relay their frustration with timeshare relief programs. You can find evidence of this on nearly every local news website. Whether people have bought into resale or legal representation, the results are rarely favorable.

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Timeshare Pressure Sales Target Consumer Desperation.

When a relief program fails, the owner’s fate ends up back in the hands of the timeshare company. Upgrades and add ons (like points programs) keep buyers hoping for the best but usually expecting the worst. Most of them really have no choice. By the time they’ve become aware of cancellation services, they’re afraid to trust anything else.

Remember, keeping fractional owners under contract is the sole purpose of the timeshare industry. Forcing owners to pay and recommending misleading relief programs is how their profits remain high. Even though this has not been very fruitful for buyers. For them, trying to get rid of a timeshare or make it worthwhile can be devastatingly costly. When owners start to feel trapped, desperation tends to set in. This is where many timeshare exit services use an aggressive approach to persuade them.

Instead of asking you to look up consumer complaints or read news articles to prove our point, we wanted to show you how some exit programs go about harassing vacation owners. Aside from creating grief, they’re currently shedding a lot of negative light on the cancellation industry. It’s important you understand that, unlike VOC, not everyone is going to show you empathy. You also have to realize that many of these exit specialists are con artists. Their lifestyle depends on their ability to get you to say “yes.”

Use Caution When Contacting Timeshare Exit Services.

In order to expose the harassing nature of some of these companies, we contacted one of our major competitors to see how they went about selling their timeshare exit services. Although we won’t name the company (in order to protect ours), we hope our experience proves to you that pressure-filled tactics can be very convincing – even if you don’t qualify. But prior to contacting a timeshare exit service, you must understand what you’re getting yourself into.

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Before Submitting Information About You and Your Timeshare..

Searching around for timeshare relief shouldn’t be treated like most large purchases. Negotiating or trying to leverage your options just isn’t feasible in this realm. It’s not like searching for the best insurance quote or the best interest rate for a private loan. For the most part, your privacy is protected in those cases. Handing over personal data to 3rd party companies can make you dangerously susceptible to harassment and other forms of spam. Not to mention fraudulent activity.

Exit programs, whether they’re legitimate or not, know you have to share private information with them in order to proceed. Unfortunately, some don’t know how to keep a secret. When they can’t persuade you to give them money, they sell your data to other 3rd party companies or make an exchange for some sort of financial gain. Data can include other members of your family, payment specifics, purchase history, social security numbers and even items on your credit. Submitting personal information to businesses that have no business with it is why so many of us are solicited over the phone and email on a regular basis. Not many people understand this.

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When you’re researching your options, it’s imperative that you do your best to sift through the nonsense before reaching out. Many companies will seem legit, but they’re nothing close to it. Finding a way to avoid the harassment and the overwhelming number of the scams altogether is key. All you have to do is overcome your desperation and focus on logic. Listening to the best deal or falling for the best pitch is the best way to miss the best solution. It’s important that you learn from the mistakes you’ve made up to this point. Once you know what to look for and understand your own tendencies, it’ll be easier for your to make an informed decision.

To keep you from wasting more time than you need to, we actually created a checklist to help you identify timeshare fraud. Qualifying your options increases your chances of doing business with someone that values integrity. Shopping around and expecting relief programs to tolerate your haggling can leave you surprised to say the least. So take the time to thoroughly research companies before sharing private information. Let awareness, diligence and intuition be your guide this time.

What to Expect From Aggressive Timeshare Exit Services

A few months ago, we shopped a major player in the timeshare exit industry using a fake online persona. This included a unique email address (gmail account) and phone number (Google Voice) strictly for this test. Upon our request, the company immediately reached out to via phone and email to pitch the benefits of their program. Without knowing if we qualified, they quickly asked us to proceed.

Knowing the tendencies of these types of companies allowed us to pick up on quite a few nuances they use to deceive timeshare owners. It’s pretty disturbing to listen to when you know the truth behind their statements. The fact our inquiry wasn’t genuine made it easy for us to refuse their offer. But this didn’t discourage them from turning up the pressure.

After our firm “no,” they pulled out one of the oldest tricks in the bag: the limited time offer. We were informed that their proposal would only be good during the phone call. That the “deal of a lifetime” that would solve all my problems would vanish into thin air if we didn’t take advantage of it right now. Keep in mind, they still haven’t seen the contract we want to cancel. They know nothing about the details of our agreement. They made it seem like exiting a timeshare would be easy-peasy for them. This was very intriguing to us.

If we didn’t know any better, we might feel compelled to trust a company providing reassurement. But most timeshare exit services aren’t much different than the timeshare itself. They’ll say whatever to get some form of commitment. Once you’re bought in, they know there’s a higher probability of you spending more to proceed. This allows them to prolong the process and maximize their revenues. Pressuring timeshare owners to take action right away is a huge red flag.

Pressure Doesn’t Cease Upon Your Request.

Even though we told them “no” once again, they relentlessly emailed us every day. The follow-up phone calls and pressure-filled lingo was just as annoying. Within a few days of us requesting more information, the quantitative approach was in full swing.

Immediately after we were finally able to discontinue their harassing solicitations, a new service came out of the ashes. Multiple timeshare resale companies began contacting us the same way. In other words, once the timeshare exit service realized no means no, they sold our account to another tactful operation. One that might appeal to us more or persuade us easier. It’s a vicious cycle if you ever happen to become intertwined.

The company we reached out to knew that if we failed to sell the timeshare (because there is no resale market for them), we’d more than likely crawl back with our tails between our legs, begging for timeshare exit services. This is real-life stuff, folks. Far too many fall for the trap.

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VOC is Committed to Helping You Find Resolve.

Sadly a majority of relief programs aren’t in business to be your advocate. They started their operation with one goal and that’s to make money. They can’t see past tomorrow. They’ll never understand how we were able to build a reputable company by consistently advocating for timeshare owners. Referring owners to listing agencies or selling their information to 3rd parties tells us they’re not really interested in helping people effectively get out of timeshare contracts.

Since this is a multi-million dollar operation within the cancellation industry, we encourage you to take notice. At the end of the day, you deserve to know that quality, guaranteed timeshare exit services do exist. To discuss our qualification process, you can fill out the form below or schedule a Free Consultation to learn more.

VOC’s Checklist for Avoiding Timeshare Exit Fraud

VOC’s Checklist for Avoiding Timeshare Exit Fraud

At VOC, our timeshare cancellation guarantees are actually backed by 100% success rates. We don’t need to pay for client reviews or public endorsements to establish our credibility. Since 2014, we’ve taken pride in offering a quality service that people can trust and rely on. If you were to reach out to any of our clients on social media, they’d be more than happy to expand on their experience. We’re not here for a piece of the timeshare pie, we genuinely want to help you vacation the way you deserve. With that being said, here are some tips for avoiding timeshare exit fraud.

  1. Check with the Secretary of State or Corporate Commission for the state the exit company is claiming to be located in order to validate their length in business and good standing. If the sales rep states they’ve been in business for 10+ years, then their state filing should mirror this.
  2. Ask as many questions as you can about the company and the city they claim to do business in. You’ll easily be able to detect timeshare exit fraud by catching salesmen in a lie.
  3. Analyze the consistency of reviews. If the exit company says they’ve been in business for 5 years but all reviews are within the last 90 days, they’re more than likely fake.
  4. Look for clusters of reviews. In other words, if a majority of their reviews are within a few weeks of each other or there are lapses, their reviews are more than likely paid for.
  5. Reach out to people on social media platforms that have left positive reviews and ask about their experience. Our clients would be more than happy to endorse us!
  6. Determine if all of their reviews are only 1 and 5 stars. It’s highly likely that the 1 star reviews are real and the 5 stars are paid for to bring up their overall star ratings.
  7. Look for power words like “escrow” in their marketing. Scam artists use certain lingo to make the service appear trustworthy and safe. Don’t be fooled, they mean nothing.
  8. Research company stakeholders and employees (or “agents”) on social media. Linkedin is a good place to assess their work history. Manufactured Home Salesman or College Admissions Representative to CEO of XYZ Timeshare Exit should be a red flag.
  9. Look on Glassdoor for previous employee reviews.
  10. Dig for previous lawsuits filed on the company or any of its affiliates. Past employees could have cases filed against them and co-conspirators normally have a track record.
  11. Review the company’s guarantees. Make sure the guarantee of service is actually in writing. Moreover, promises regarding your credit can’t be made without fully executed release or settlement documentation from your timeshare (prior to you falling behind on any payments or dues). If they state anything to the contrary, they’re falsifying information.

Preventing Vacation Ownership Exit Fraud with Integrity.

Although timeshare exit fraud continues to grow, there’re always a way to battle misconduct. We believe the best way is to educate fractional owners on the reality of the industry. At VOC, we take the time to ensure all paperwork is validated and at your disposal. Transparency and available documentation has allowed us to build a trustworthy reputation over the years. In fact, we’ve already pursued a majority of major travel corporations and won. Before advising you to cease payments to the resort, we confirm the timeshare has acknowledged our terms. We believe we’ve gone great lengths to show timeshare owners we’re sincere about helping them.

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When it comes to canceling timeshare agreements, we’re solely focused on protecting you as the consumer. In order to uphold our reputation, we have to keep your best interests at the forefront at all times. This typically means providing thorough communication and actually following through with our promises. To learn more about our exit company, you can either schedule a Free consultation or proceed with our qualification form below. Otherwise, use this checklist to help you discern the right choice and avoid timeshare exit fraud.

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