How VOC Promotes Trust as a Timeshare Mortgage Cancellation Company.

How VOC Promotes Trust as a Timeshare Mortgage Cancellation Company.

When it comes to timeshare relief, vacation owners often find themselves overwhelmed by the variety of options available to them. What makes matters even more difficult is that third party predatory agencies like to bend the truth the same way timeshare companies do. This creates a sense of uncertainty for owners around what’s needed or who they can trust. In turn, thousands of people fail to find an ideal solution for their unwanted timeshare purchase. Even though a timeshare mortgage cancellation may be in their best interest, many hold out hope for an easier way. But rarely does it work out in their favor.

Cancellation Misconceptions Impact Timeshare Owners.

The misleading possibilities of resale can be extremely distracting. Renting a timeshare usually sounds good until nobody inquires. We’ve even talked to owners that were seriously thinking about donating the burden to someone else. While all of these options may seem like a path of minimal resistance, they’re most certainly not. In fact, most cases result in further problems. Especially when buyers think they own an investment property. Some even truly believe walking away from payments is their only option. They have no idea what lies ahead and – for the most part – timeshare owners deserve better. 

There always seems to be a healthy pool of vacation owners looking to escape their perpetual agreements. Unfortunately, hundreds of companies are vying for their attention. Since 2014, we’ve been committed to delivering a quality solution that separates us from the remainder of the timeshare exit marketplace. Since we’ve spent a lot of time discussing ways to identify fraudulent organizations and timeshare scams, we thought it would be a good time to discuss the way we go about our business. Many have chased opportunity in the cancellation realm and failed because of greed. We simply hope to show vacation owners that a trusted resource is willing to listen.

How We Embody a Trustworthy Brand at VOC.

While it may seem like the cancellation industry is difficult to navigate, there are some simple ways for owners to spot deceit. We’ve actually written a number of articles about companies that couldn’t help consumers get rid of their purchases and even created an exit fraud checklist for you reference during your search. At first, it can be overwhelming – but once you know what you’re looking for and who you can trust, the decision becomes a lot easier. Using our company as an example, here are some of the things that can tell you a lot about an online business.

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1. We Don’t Place Ads on our Website.

When it comes to online marketing, first impressions are usually everything. The last thing we want potential clients to see on our website is an advertisement for something else. If they’re looking for specific information about timeshare mortgage cancellation, then they ought to be able to find it. At VOC, our value lies in our content and the effort that goes into publishing accurate information that’s helpful. If we selfishly look for additional ways to profit – instead of ways to improve as a company – then it makes it awfully difficult to sustain 100% satisfaction.

When you see ads on a website, it typically means the primary purpose of the site is earn steady income. Every time a visitor views an ad or clicks on one, the host is paid. Most websites that partake in stuff like this don’t make a lot of money and use lead generation tactics for further revenue. While this is a decent way for someone to earn some spending money, it doesn’t build a lot of confidence around the brand. The effectiveness of the service itself should be able to support the business.

2. We Don’t Purchase Leads From Online Brokers.

Lead generation is probably one of the most popular strategies online today. Hundreds of thousands of sites are built to capture leads and sell them to desperate operations looking for customers. While it may seem like this would appeal to a company like ours, it does not. We prefer that our clients find us organically. When they believe in our service before requesting help, it allows them to trust the timeshare mortgage cancellation.

Aggressively selling or even harassing desperate timeshare owners only sets us up for failure. Especially when they aren’t expecting a call because their private information was bought. At VOC, we believe that any attempt to solicit business puts our reputation at risk. Patiently waiting until inquiries are ready to move forward and taking the time to qualify them ensures the process is seamless. Taking over another website’s transaction isn’t appealing at all and it could easily link to illegal activity.

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3. We Don’t Pay Third Party Websites for Reviews and Links.

Like we’ve covered in other articles, lazy SEO backlinks are one of the oldest tricks in the book when it comes to manipulating online traffic. Although some of our content has been published on different platforms, we don’t believe in taking shortcuts to garner exposure. Skepticism around online businesses that attempt to cheat marketing systems is warranted. Unlike many services in our industry, we take pride in producing quality content that Google and Bing rank highly. 

Building phony review websites and creating different online businesses in an attempt to steal market share is not only shady but extremely ignorant. Search engines are beginning to crack down on spammy links and unethical online practices that provide unfair advantages. If we want VOC to be known as a trustworthy timeshare mortgage cancellation company, then we can’t be reckless over short term opportunities. This is why we’re solely focused on publishing original, valuable content while building an experience that our clients are eager to promote themselves.

4. We Don’t Hire Ex-Timeshare Sales Teams.

When timeshare owners call VOC, they can expect to speak to a consultant – not an aggressive, misleading salesperson. If you’ve taken the time to read the blog on how our company got started, you’ll find that we despise aggressive sales. In most cases, timeshare owners have already been exhausted by efforts like these and we aim to provide them with a breath of fresh air. Since our industry is so competitive, it may seem like we lose out on a lot of business. But patience is virtue. Like other reasonings, talking owners into a timeshare mortgage cancellation just isn’t worth it to us.

Building a trusting relationship with them is far more important. Educating the consumer and listening to their story helps us equip them with what they need to know so they can act accordingly. We have to understand that many are very skeptical by the time they call us. Anything we say can hinder their perspective of our value. Even if timeshare mortgage cancellation isn’t appealing at the time, some call back after another company fails or scams them. No matter what, they always remember a genuine conversation with a professional consultant that didn’t pressure them.

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5. We Don’t Take on Bad Contracts Needing Further Action.

We like to think that one of the biggest perks of our service is honest feedback. While some owners don’t agree with what we know, timeshare mortgage cancellation isn’t for everyone. If we think there’s a better way, we’re going to tell you. The last thing we want to do is process a request that isn’t attainable. Unlike other exit firms, we don’t view desperate timeshare owners as an opportunity. We want to make sure you qualify for our service before getting started.

Sometimes this involves taking care of defaults or getting to the bottom or newly discovered contracts. Other times, you may not even need to legally cancel your timeshare contract. We want to help owners find the best possible solution even if it doesn’t include us as your representation. Protecting our client’s best interest and our integrity is always our priority. Transparency, thorough research and trustworthy resources allow us to do just that.

6. We Don’t Focus on Life After Ownership.

Another perk and confidence building element of our service is the simple fact we only focus on what we specialize in. We don’t bug our clients about potential vacation packages or points programs throughout the process. Far too often, exit companies try to maximize profits with every timeshare owner they come in contact with. Some even hand off their clients to other companies offering similar promotions

At VOC, we don’t even talk about life after ownership until the fat lady sings. Although we do have resources at our disposal, it would be selfish of us to take advantage of a client that’s counting on us to deliver one thing. If you happen to have any questions along the way, we’ll be more than happy to assist you. But first things first.

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More Trustworthy Facts About VOC Worth Noting.

Our company has never had to change our name or build additional brands to funnel people to different websites. We’ve never merged with another company, been bought out or transferred clients to someone else. We’ve never been forced to unexpectedly pivot or cover our tracks in any way. VOC has never over promised or under delivered for any client and has always provided backend processes that ensure a safe and effective timeshare mortgage cancellation.

Straightforwardness is important too. Although it doesn’t always bode well with everyone, we don’t tell people what they want to hear – rather what they need to hear. Even through a pandemic, the foundation and mission of our company has always been the same. We do everything in our power to embrace truth and always place owners’ best interests first. In an industry such as this, we really have no choice. Buyers deserve someone they can trust.

At VOC, we believe we can make a difference by avoiding tactless sales pitches, sticking to our strengths and striving for client satisfaction. We don’t want to scramble for customers or spend money to persuade them to hire us. We simply want them to trust and value our intentions. Hopefully we’ve been able to show our commitment to doing just that over the years.

Timeshare Credit Reporting & Timeshare Debt Collection Costs DRI Lawsuit.

Timeshare Credit Reporting & Timeshare Debt Collection Costs DRI Lawsuit.

Unhappy vacation owners usually experience an exhausting wave of resistance from timeshare resorts when seeking a way out of their perpetual agreement. Because of this, many fail. In most cases, the resilient and financially stable are the only types of owners able to obtain some sort of restitution. But even then, buying a timeshare can still leave scars. Although the evaporated cost can be troublesome, timeshare credit reporting and failed debt collection procedures can be devastating.

A mark on a purchase of this magnitude doesn’t go unnoticed in today’s world of risk calculations and technological assumptions. In other words, negative credit reports from timeshares limit purchasing power. In turn, this can really hinder one’s quality of life – bringing us to this week’s news article. After filing a previous sales fraud suit resulting in a settlement with Diamond Resorts International Club, Inc. (DRI), two former owners recently filed another class action lawsuit against the timeshare resort for reporting negatively on their credit.

Not the First Lawsuit By These DRI Owners.

The proposed lawsuit essentially alleges that DRI used it’s “collection arm” to involve Experian Information Solutions in credit reporting fraud that derived from their settled timeshare accounts. But it’s important to not forget the context of the suit. After already being involved in a previous legal battle with the owners, it seems odd that Diamond would not have complied with the terms of the settlement. When someone asserts that your sales departments used “deceptive sales practices” and made false promises or “oral misrepresentations” about the product, then you should probably waive the white flag. 

Even though Diamond Resorts International Inc. agreed to waive and terminate “any and all” of the owner’s remaining balances to release them from their contractual obligations, they allegedly did not completely follow through. The plaintiffs balances were cleared, but they stated that the timeshare credit reporting for major bureaus inaccurately showed the purchase as being a “charge off”. As you can imagine, this infuriated DRI’s former owners. It wouldn’t be a surprise to us as failed timeshare debt collection procedures are common in this industry. It’s all part of the well-oiled collections scheme.

Disputed Timeshare Credit Reporting for DRI.

After spending even more time and energy communicating with the three major credit bureaus, the case goes on to say that the plaintiffs received minimal closure. Experian said they would take care of the disputed account and TransUnion told them it was not on their reports. But according to the lawsuit, a negative tradeline remained after Experian simply “updated the accounts”. Despite their alleged promise to delete the accounts and release the plaintiffs from any liability, it was argued that DRI “permitted and caused the wrongful report to occur.” 

What’s interesting about this story is that the plaintiffs claim they were lied to every step of the way. Not only did they state that they were initially sold on their ability to acquire and redeem timeshare points for right to use (RTU) lodging at “certain resorts” – they were continuously complained that they were lied to about their options. Once they figured it out and took legal action, they thought they attained resolve. But they didn’t. Now, two former owners are dealing with even further inconvenience stemming from Diamond’s actions.

It’s hard to tell how many people are affected by a timeshare-gone-bad. But with every story comes new light on the deception behind the industry. There are tons of concerns surrounding timeshare credit reporting and failed timeshare debt collection procedures. The problem is, most people don’t know what hit them until it’s too late. If you have any questions about ownership or the process of cancellation, never hesitate to reach out.

How do Timeshares Get Away With Lying to Travel Enthusiasts?

How do Timeshares Get Away With Lying to Travel Enthusiasts?

For decades now, millions of consumers have been talked into spending tens of thousands of dollars on a weekly timeshare vacation. While some are content with a simple trip to a familiar destination, others become consumed by efforts to make the purchase worthwhile. Whether lust or disappointment drives the pursuit, the timeshare sales system is built to take advantage of both. Over the past few weeks, we’ve talked a lot about the sales process and how buyers are misled. But the way timeshares get away with lying is just as concerning. 

In order to understand this better, it’s important that we remain focused on the contract signing. Oftentimes disputes by a vacation owner stems from the initial presentation. This is because actual contract terms are rarely disclosed, causing many buyers to sign perpetual agreements under false pretenses. In other words, sales teams have been known to lie in order to place unsuspecting consumers under a legal obligation they don’t exactly understand. 

Lying About Timeshare Ownership is Getting Worse.

In the past, getting out of a timeshare agreement has often been viewed as an unattainable feat. This is due to the amount of money poured into the sale of the contract. But over the past few years, people have started noticing that timeshares get away with lying more often than not. In return, consumer protection and government agencies increased their efforts to expose misleading sales practices and crack down on unethical timeshare operations.

Soon after, companies like ours began publishing industry truth to combat the deceit. Because of this, many major timeshare resorts have focused their efforts on additional ways to get away with lying. When you think about it, providing proper disclosure and an adequate follow through would solve a majority of their problems. But apparently, they’re more concerned with protecting themselves from backlash right now – while keeping owners under contract.

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“License to Lie” Clause Created to Protect Timeshares.

In last week’s article, we briefly covered a clause that is commonly being used in timeshare contracts today. Visible on most written agreements, this “license to lie” purportedly gives timeshare companies the “right” to disqualify any “verbal promises” made by a timeshare salesperson during the sale. These clauses are written in a way to protect the timeshare from any type of legal complaint regarding the presentation. 

Although this is currently in play, we’re not sure how they plan on enforcing it. Many prospects aren’t even allowed to view the contract until the sale is final. So if the purchase is based on a lie, then how can a buyer’s obligation be binding? The simple fact that prominent resorts are trying to legally protect themselves from being held accountable for false promises made by their own sales teams is absurd! Even more important, how can timeshares get away with lying when they’ve already been busted for singing the same tune?

Lying About Timeshare Contracts is Nothing New.

There’s a reason why timeshare companies use highly aggressive sales teams. Anyone with sense can see the intent here is to maximize their bottom line at the consumer’s expense. Extra effort has always been made to blame buyers for their ownership experience. Timeshares have their hands deep in lobbyist’s pockets to ensure lawmakers enforce short rescission periods and uncapped annual fees. The state of Florida recently increased the cap for special assessments. Even customer service teams are trained to make buyers feel responsible for the inconvenience of the purchase.

The never ending sales process, that’s jam packed with excuses, helps timeshares get away with lying and deflect any wrongdoing. The thing is, the problem still remains. The more owners they lie to, the more problems they have. Contractually forcing them to pay is not the answer. If anything, the license-to-lie clause will only make matters worse for resorts and their timeshare programs. Refusing to revise sales strategies and show empathy to a number of wronged customers is not a good look.

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Timeshares Find A Way to Keep Owners at Bay.

Government officials are either oblivious to the timeshare industry’s deceitful schemes or they’re benefitting from them. What makes this “license to lie” situation interesting is the California Attorney General recently sued a well-known timeshare group for it. But after the operation settled with the AG and removed the disclaimer from their contracts, they simply repositioned themselves under a successor company. 

Doing so allowed them to create new contracts with the exact same clause – and it’s being leveraged still to this day. Powerful hotel chains know that government agencies just don’t have the funds or manpower to continue fighting the same battles. Since the first settlement took years to execute, they apparently feel it’s worth the risk to do it again. It’s almost as if beating the system makes them feel accomplished.

The current use of the disclaimer against new owners gives the resort enough ammunition to quietly continue selling contracts and collecting payments. The losses from COVID-19 have added even further urgency and aggression to their sales tactics. And like we mentioned before, timeshares get away with lying because a majority of the general population isn’t aware of the actualities of the purchase – or what to watch out for during the sale.

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Are Travel Enthusiasts At a Disadvantage?

Rarely are people ever prepared or even motivated to properly document a timeshare presentation in order to protect themselves from sales fraud. Oftentimes, many feel as though they’ve stumbled across an opportunity of a lifetime. The charisma of the sale can be captivating. This is why all aspiring vacation owners should always have an attorney review the terms before signing anything.

Even a simple mention of this during the presentation can work in the buyer’s favor. But it’s hard for most to think this way. Many want the salesperson’s spiel to be true. Instead of challenging any and every promise before committing to the deal, they believe in the pitch. Little do they know that timeshare offers should be viewed with skepticism. Questioning the purchase could be one of the best decisions they ever make.

Timeshares Want Owners to Believe All Sales Are Final.

Travel enthusiasts will continue making ignorant timeshare mistakes until they fully understand the pitfalls of the industry. As buyers progress in ownership, they often have a number of questions about their contract. But once the rescission period is over (usually 5 days) and the agreement is binding, it’s awfully difficult for them to do much about it. As they discover more truth, remorse usually sets in quickly. Timeshare companies know this but many simply don’t care. They know they have leverage. 

As long as owners don’t turn to cancellation services or formulate a strong class action lawsuit, resorts know they can milk a vacation owner for tens of thousands of dollars before they even know what hit them. This is why a majority of their news releases and industry updates discuss exit scams. If they can create fear around an owner’s timeshare contract exit resource, they can make a lot of money off of one buyer.

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Will Timeshares Get Away With Lying Much Longer?

While the whole concept of lying is disheartening, it tells us that timeshare companies are becoming more desperate than ever before. The simple fact that they’re using old, failed tricks proves they’re running out of options. Society just doesn’t value an annual vacation like once before. Even though many have enjoyed their purchase in the past, the greed of the industry continues to rear its ugly head.

Buyers that were once able to travel effortlessly are now experiencing limitations. Mergers and new laws have added inconveniences to the overall fractional ownership experience. Points programs haven’t exactly been fruitful. Now that the travel industry is extremely competitive, some believe it makes more sense to simply cancel the timeshare. While we’re not quite ready to put a fork in the industry, the future most certainly looks bleak. 

When timeshares get away with lying because they’re avoiding the truth, it’s only a matter of time before it bites them. If you feel as though you’ve been misled during a timeshare presentation and want to learn more about our qualifying process, you can always schedule a free consultation. At VOC, we’re committed to understanding your current situation so we can point you in the right direction. Thanks for stopping by.

BBB Reports Record Complaints for Timeshare Exit Business in 2019

BBB Reports Record Complaints for Timeshare Exit Business in 2019

Taking the time to analyze the mistakes and failures of our industry helps us provide the best possible solution for timeshare owners. While public records of sales infractions and class action lawsuits provide us with insight on misconduct in the relief realm, consumer complaints are what really help us understand the entirety of the buyer’s experience. After reviewing this past year, the Better Business Bureau’s 144 complaints for one timeshare exit business caught our attention.

Since we only specialize in one thing, we have to be able to advise all vacation owners on every option. This is why we offer no-cost consultations. Every buyer deserves a chance to identify potential pitfalls before proceeding with any transaction. Our intent isn’t to shame companies, but to inspire change throughout the exit industry. When owners consider termination with VOC, we don’t want to leave anything to question. But some operations don’t seem to mind, impacting the reputation of the industry as a whole.

The Downward Trend of Timeshare Exit Businesses.

The BBB has been noticing a pattern in timeshare exit business complaints over the last few years. At this point, hundreds of grievances have already poured in surrounding customer service issues, contract disputes, warranty concerns and problems with service guarantees. Oftentimes clients complain about inadequate case updates and their inability to garner a refund. Although the cancellation process can take some time, clients should have clarity on what to expect. Doing so allows them to trust and understand the process. 

Even when a certain timeshare exit business replied to BBB complaints, it doesn’t seem like they’re doing much to address the root of the problem – hence the record number of grievances filed in 2019. Many exit companies tell consumer protection agencies that they’ll “right the ship” but sit on their hands for years – even when vacation owners continue grumbling about the same things. Because of the growing mistrust, timeshare owners have even begun to reject the exit company’s responses.

The Frustration of Misled Timeshare Owners is Obvious.

One timeshare exit business review had a telling response late last year. “‘X’ wanted to try one more avenue, but we are having none of that. No more delays, refunded demanded as the only resolution. A representative from Customer Relations said they would put our refund request to upper management immediately. So now we wait..” You can almost sense the impatience and mistrust in this reply. Another customer response helps us better understand why.

“I am rejecting this response because: Though ‘X’ was unable to provide the service we signed up for, they did declare they would honor their refund policy. This seemed to be initiated however the electronic legal documents issued did not have our correct mailing address and did not have the correct refund amount. We have asked repeatedly for the documents to be corrected but do not get any reply. We can’t sign documents that are incorrect and the electronic documents have expired. It has been over a month and we are getting no response so our case is still unresolved.”

Without looking through every single complaint, you can tell timeshare exit businesses are struggling to follow through. “I am requesting my refund of $5,975.00. The response is not acceptable. I have been waiting for communication since my last BBB complaint [on] 11/2019 and have not received any follow-up on my exit.”

Vacation Owner Trust is Beginning to Waiver for Exit Firms.

The simple fact that the company is offering other products while failing to deliver on an initial promise is also discouraging. “My trust in this company has grown even further in not trusting a thing they try to sell me.. Please stop talking in circles and stick to the fact: I paid, I waited 18 months, no timeshare exit completed.. Please process my refund and have a great day.” 

From the looks of it, customers aren’t buying their efforts. “The response is not acceptable. I explained to Derek, ‘The only reason he called was because of my complaint to BBB’.” Over the last 3 years, one exit company has tallied nearly 360 complaints. 41 have already been filed on the BBB’s platform this year. 

Timeshare Exit Businesses That Have Failed to Provide Resolve.

No matter how eager people are to simply move on from the negative experience, every little detail seems to let them down. “The email does not give me a timeline for my refund and is not acceptable. I have been hearing the same thing since I signed up with the company, ‘Someone will give you a call’. Why do I need to keep reaching out to BBB for someone to give me a call? Not Acceptable.” 

Keep in mind, these people were led to believe their timeshare frustrations would soon be over. After battling with the resort – sometimes for years – they finally made the decision to terminate their agreement with paid endorsement brands in the exit marketplace. Little did they know they’d still be under contract and battling the timeshare exit business for another promise that wasn’t delivered. This is why we stress that all owners do their research before hiring any company whether it has to do with assisting them with their timeshare contract or a service call for home maintenance

Washington Finally Steps In For the Consumer.

Some disgruntled owners have been waiting on an exit refund for a while now. Because of this, the King County Superior Court in Washington State decided to go after Timeshare Exit Team for unfair or deceptive business practices in February of this year. The court’s accusation states Timeshare Exit Team (AKA Reed Hein and Associates) violated multiple laws in the Debt Adjusting Act and the Washington Consumer Protection Act.

Maximizing profits can be a dangerous thing when you’re unable to deliver on the basics of a service. This is why we focus on what we do best and always qualify every timeshare owner before explaining our attorney based process. At the end of the day, making things more difficult for an already devastated owner is not worth it. Even if timeshare exit companies try to cover up their deficiencies, the experiences of their customers will still remain. For their sake, we hope all cancellation services take notice.

How Timeshare Prospects Are Worn Down During Sales Presentations.

How Timeshare Prospects Are Worn Down During Sales Presentations.

When it comes to timeshares, the amount of time and money that goes into the sale is staggering. But it’s not because travel has become extremely competitive over the last decade. Instead of advertising intervals online, timeshare companies prefer to meet with timeshare prospects in a secluded environment they can control. It’s just too big of a purchase for consumers to sporadically make anymore. Vacation rentals have taken over and nobody is actively searching for vacation ownership – giving resorts even more reason to utilize shady methods to fill presentations and sell their timeshare product. 

Pressure filled environments have always helped sales teams wear down attendees and increase their chances of closing the deal. While most attendees escape the arranged demonstration unscathed, many timeshare prospects don’t. Sadly, they become victims of the timeshare sales cycle. This is why it’s important that all consumers understand how deep the sale of vacation ownership weeks and points can go.

How Are Timeshares Leveraging Sales Presentations?

In our last two blog posts, we did our best to explain the process by which timeshare companies use misleading promises to coralle consumers into a persuasive presentation. Now that you know how these aggressive selling swindlers get in front of unexpecting consumers, it’s time to take a closer look at the exposition itself. While it may seem like we’re bashing the industry for selfish gain, just remember we’re trying to help those that have yet signed up for the agreement. 

Even though some of these occurrences may qualify you for our services, we would still need to inspect your contract(s) before advising you on relief or further restitution. While we do believe many timeshare operations aren’t consumer-friendly, our intent isn’t to sell you on our services. With that being said, here are some of the ways timeshare prospects are worn down during sales presentations.

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1. Short Meetings Usually Last a Long Minute.

If you’ve been invited to a timeshare sales presentation, then you’ve more than likely been offered something in exchange. Whether it be a free night’s stay at a prominent resort or a voucher for dinner and a show, you’ll be required to attend a “meeting” to receive the gift. Since most people balk at this, it’s often presented as a brief, 90 minute presentation to explain the details of the offer. Sometimes this isn’t disclosed until timeshare prospects arrive on location. This is done so consumers don’t change their mind or research the experience beforehand.

When you find yourself being talked into attending a meeting in order to receive something that was already promised to you, then you have to take notice. This is the first red flag of a lopsided presentation. What you’re going to be offered is not worth it. Don’t let the “prize(s)” distract you. Any lack of disclosure should create concern for timeshare prospects. This is important because once you step in the doors, it will be difficult to leave. Although you may think you’ll be able to say “no” and walk away, never underestimate the tongues of timeshare salespeople. It is very much so a group effort to close you.

Everybody knows someone that loves to talk. They’re the one person you can never find a way to break away from. This is exactly how timeshare sales presentations are. We’ve helped clients who claimed they weren’t allowed to leave the sales presentation for water and food due to diabetic concerns. It’s harder than you think and why resorts prefer to sell this way. It’s not uncommon for a 30 minute meeting to turn into an 8 hour presentation that eventually wears down timeshare prospects. Nearly every timeshare group operates this way.

2. Shiny Objects Keep Timeshare Prospects Distracted.

The first step of the sales presentation is to engage the audience. During this time, a number of appealing destinations, perks, options or possibilities are dangled in front of timeshare prospects. This helps them build excitement around the product from the podium. During this time, cunning sales representatives begin to segment the room and determine who they’re going to target and with what pitch. The “check-in” paperwork that guests were required to fill out gives them further insight on every attendee – helping them with this process.

As the lead presenter explains certain deals, packages and benefits, sales teams observe the responses of guests and take note of their intrigue while reviewing their financials. This allows them to “build a friendship” with timeshare prospects before they even meet them. Some have even been known to research certain guests online to gain an advantage.

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When attendees are distracted by shiny objects and the endless possibilities of ownership, it’s hard for them to notice they’re being preyed upon by commissioned contractors. If you ever feel as though something is too good to be true, then it probably is. If you’re giving sales teams personal information that isn’t necessary, think twice. Far too often, timeshare prospects are worn down by appealing possibilities and charisma during sales presentations. Don’t let that be you. 

3. You Can’t Leave Once You’ve Made a Commitment.

When it comes to the timeshare sale, psychological tactics are very much so at the forefront. Like we mentioned before, most people don’t like to think they’d fall for a one sided sales pitch. But once your intrigue is real and you’ve been sucked into the sales presentation, it’s difficult to let go of the desire to go on vacation. The longer you wait for a reason to leave, the harder it will be to walk out. Once the sales rep proves he’s continuously willing to wheel and deal, most timeshare prospects simply cannot stop playing the game.

If you already agreed to sit through a 90 minute timeshare presentation (and you weren’t caught off guard), then you were probably already expecting some sort of spiel. But if you knew nothing about the presentation itself, let alone the company name of the host, then why did the “incentive” appeal to you? We mention this because many attend these sales presentations with the hope it’s going to be fruitful. Even though it may seem sketchy, the possibility of an affordable annual vacation is attractive. When free gifts and invested time are at stake, many don’t want to let the opportunity go. In turn, the sales presentation wears them down and they do something they regret.

Personal Commitments and Timeshare Misconceptions.

What makes matters worse is the sales staff’s involvement in the inclination of timeshare prospects. In other words, the psychology of it all is troubling. Once distractions and excitement have been sewn into the podium pitch, the sales reps pull the attendees aside to a secluded room to finish the deal. This is normally the point of no return. 

Some may be skeptical and bold enough to voice that they have fulfilled their 90 minute requirement and demand their free gift. Sometimes this is effective but rarely does it matter. Sales teams have an answer and contingency for nearly every “no.” There always seems to be “one more thing to do” before they give you what they promised.

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Many salespeople simply state they aren’t authorized to give out certain gifts and call in another representative that has “the paperwork” for the deal. When you’re handed off like this, it’s called a takeover (TO). With each new sales representative, timeshare prospects are continuously persuaded on different products, features, perks, destinations and options. The presentation always continues with an offer for a better product, a different getaway or something that’s “better suited for your budget.” 

Even those that continue to demand their free gift are often met by another closer with better skills. The longer they can distract attendees, the more likely they are to settle on something. The mind game played here causes many attendees to forget what they’re even looking for. With each tick on the clock, they feel more committed and determined to get something in exchange for their time. At this point in the presentation, sales teams know timeshare prospects won’t just get up and walk away. 

With each closer, the pot gets sweeter and sweeter in the eyes of the timeshare prospect. Once the sales presentation has worn them down, nearly anything could seem like a good consolation prize. But giving in to get out of the presentation is dangerous. Most buyers never receive what they believe they paid for because they didn’t get verbal promises in writing. If you find the presentation extremely frustrating and you’re not sure what you’re getting yourself into, then just walk away. There’s no penalty for making a smart decision.

4. Lying About a Timeshare Prospect’s Ability to Cancel.

One of the most misleading elements of the timeshare sale is the idea of “today only deals.” Nobody should believe this facade for a second. Besides, all you need to do is compare the overall cost of ownership with a retail vacation to see it’s not much of a deal after all. Regardless, there is another lie that is far more concerning. Once a timeshare prospect has been worn down by the pitch, sales reps have been known to make false verbal promises about their ability to cancel or even that they will buy back the timeshare from them. Telling a tired and hungry attendee that they can always “cancel if it doesn’t work out” makes it easy to capture a signature.

This is why you must understand that these presentations are designed to be drug out as long as possible. They want you to believe you made the decision to buy and that the only way to leave is to find something that works. No matter what you think, they will do what it takes to get you under contract. Too much money has been spent and their reward is too high to give up. Leading you to believe you can easily cancel perpetuity is a last resort tactic that’s used once prospects are ready to leave.

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The Reality of a Vacation Owner’s Ability to Cancel.

The problem is, the details of the cancellation (rescission) period are rarely disclosed. Paperwork for this is often said to be missing (“fallen out”) and has even been found in “hidden compartments” of presentation folders at the spine. In most states, buyers have less than 5 days to change their mind. No matter how worn down timeshare prospects are, they have to be willing to ask questions. Many assume they’ll be able to visit the resort before making a decision to cancel – but they’re wrong.

Even though the rescission period has been a constant controversy for lawmakers, it has yet to change. Many believe consumers should have a chance to test the experience, but it doesn’t change the fact that thousands of buyers find themselves unwillingly under contract every year – simply because a timeshare representative told them they could cancel. What ends up happening is, once they realize they can’t get out of the timeshare agreement, they attempt to make it worthwhile. If they’re unaware of other costs, like maintenance fees or assessments, then they could be in for a big surprise.

Don’t Misjudge Sales Pitches as a Timeshare Prospect.

Owning a timeshare may seem like a pleasant experience for only $20k, but after interest, fees and travel expenses, it can be overwhelming. Upgrades and additional contracts can quickly turn the purchase into a 6 digit expense. While there are plenty of people that enjoy vacation ownership, people need to understand what they’re purchasing before they say “yes.” If you’re leaning on a sales team (that is highly incentivized) to lead you in the right direction then you should probably reassess your strategy

Hopefully these articles have given you a better perspective on what to look for throughout the timeshare sales process. The last thing you need to be doing is getting yourself trapped in a timeshare agreement you don’t want or need. Plenty of timeshare prospects have taken the time to do their own research and you should too. If you have any questions about your timeshare contract, you’re always more than welcome to schedule a free consultation.

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