These Companies Didn’t Know How to Get Rid of Timeshare Properties

These Companies Didn’t Know How to Get Rid of Timeshare Properties

The ever-evolving digital world has allowed the timeshare cancellation industry to explode over the last decade. The problem is, not all exit services are created equal. Many have the intention to benefit themselves and not the consumer. Because fraudulent timeshare operations are being exposed more than ever before, exit programs are taking a lot of heat. At VOC, we’ve realized consumer skepticism comes with the territory. But it doesn’t change the fact thousands of buyers are still looking for an effective way to escape timeshare contracts. In order to extend the life of our 5-star reputation, we have to prove that we actually know how to get rid of timeshare properties the right way.

Speaking with tens of thousands of unhappy timeshare owners has allowed us to truly understand their remorse behind the purchase. Most fractional owners simply feel betrayed and discarded. They just want to find someone willing to listen and fight for them. They need someone they can trust. But that’s difficult to find when many solutions only tell you what you want to hear. You deserve to know what’s realistic.

No matter how the cancellation industry is perceived, timeshare owners need to be able to navigate their options and identify deceit on their own. In order to differentiate the way we go about our business, we wanted to discuss a few companies that ceased operations in the most inconvenient of ways. Listen, finding someone that actually knows how to get rid of timeshare properties is easier said than done. But by helping you recognize fraudulent activity sooner, we believe we can help you avoid costly decisions. With that being said, let’s take a look at the pitfalls of some cancellation companies and how their deception eventually caught up to them.

Castle Law Group Was All Talk and No Walk.

Judson Phillips launched Castle Law Group PC while he was employed as a legal representative of a timeshare company. After realizing a number of timeshare owners were being scammed by timeshare exit teams, he figured he might as well give it a try. So he used illegal data from previous resources to formulate an action plan. Without any form of credibility, he began marketing a seemingly promising solution to timeshare owners.


According to the Better Business Bureau (BBB), Phillips launched his company on September 16th, 2014. Before reaching the midway point of his first year in business, the BBB already had a case open against the company. Dozens of consumers were claiming Castle Group wasn’t communicating with them and that the company hadn’t made any progress on their timeshare cancellation requests. The company’s integrity was also in question when consumers weren’t receiving the refunds they were promised.

Despite not following through with their guarantees, Phillips and the legal operation continued to go about business as usual. Days after the BBB file was opened, Phillips attempted to combat warnings by establishing a local business for his firm. Everything about the operation was sketchy from the get go. If you do the research, you’ll see the company never really knew how to get rid of timeshare properties. Most of their efforts went towards sales and deception. Since the company refused to work with the BBB to resolve complaints, they eventually received an “F” rating. By this time, most consumer platforms were well aware of the dark cloud hovering over Castle Law Group.

After processing nearly 100 complaints on the lawyer’s operation, the Supreme Court of Tennessee disbarred Mr. Phillips on August 24th, 2018. While the attorney’s sale’s pitch might have been compelling, consumers could have easily picked up on his empty promises. Even with the advantage of timeshare data, there’s no reason anyone should believe something that hasn’t been proven. If the company doesn’t have a steady flow of positive reviews proving they know how to get out of timeshare contracts, then the exit service is probably phony.

As you’ll continue to see throughout our articles, thoroughly researching relief programs will help you avoid incompetent solutions and costly decisions. Phillips claims he was only offering mediation and arbitration for his clients and that the services he rendered were billable. To date, hundreds of timeshare owners have been left without restitution and more debt because of Castle Law Group PC.


A Consumer Credit Suddenly Files for Bankruptcy

In September of last year, American (“A”) Consumer Credit became the latest timeshare relief company to bite the dust. The questionable service unexpectedly filed for Chapter 7 bankruptcy late last year. The Florida Middle Bankruptcy Court eventually notified the general public to “obtain a proof of claim form” if they needed to process “monetary claims.” A Consumer Credit left hundreds of people hanging when they suddenly realized they didn’t exactly know how to get rid of timeshare properties. Fractional owners went from thinking they were finally free from payment obligations to receiving past due balances from timeshare.

Out of the 208 complaints the BBB has received over the last 3 years, 181 have been closed in the last 12 months. Customers continue to leave complaints on the BBB’s website but they’re immediately resolved because the company is no longer in business. Some of A Consumer Credit’s clients are just now realizing the company isn’t getting rid of timeshare properties anymore. While they’ve been waiting to hear about relief, owner Dana Micallef is moving on. Even the company’s attorney, Michael Saracco, has notified the media he’s no longer associated with the business.

As we noted in our guide to identifying timeshare exit fraud, researching company employees and stakeholders can help you determine the legitimacy of the service. The latest complaint on the A Consumer Credit’s BBB profile proves the value in this. The former client stated he researched the representative he was talking to and found out she had a criminal record for similar misconduct. It goes to show that vital red flags can be found if you take the time to look.


What’s troubling about American Consumer Credit is that they knowingly used the reputation of a bankruptcy and consumer debt counseling service with the same name. They must consider themselves experts now that they’ve experienced bankruptcy for themselves and their clients are in debt from trying to get rid of timeshare purchases. All jokes aside, the real American Consumer Credit took legal action against the latter company’s mischief nearly 3 years ago. Customers constantly got the two companies mixed up, damaging the reputation of the counseling service. It seems as though this mix up was able to cover their tracks for an extended period of time so they could rip off a few thousand more timeshare owners.

Like many unethical operations in the timeshare relief realm, it’s possible they’re preparing to retarget those they’ve already ripped off. Think about it. After regretting their timeshares, many buyers make decisions they regret even more. Thousands of dollars are wasted when they try to sell the property or attempt to litigate with an attorney. Some continue their misfortune by hiring inadequate cancellation services.

When timeshare owners continue to end up right back where they started, there’s a good chance they’ll need credit repair services. What many disgruntled buyers don’t realize is, they end up paying the same operation for resale, cancellation and credit repair services. These “companies” are one in the same. They simply rebrand themselves and bombard former victims with a new service that caters to their pain. All of this is intensely connected and very real.


Unfortunately, a good number of scams in the timeshare industry are able to tear down shop just as quickly as they set it up. By the looks of it, A Consumer Credit could be another predatory agency looking to milk the pockets of timeshare owners. Who knows what’s to come from the question surrounding their operation. They could possibly be in the final stages of what has been a complicated scam, executed over a long period of time. Only time will tell.

Filing for bankruptcy might’ve saved them from immediate consequence, but we expect their sketchy paper trail to eventually catch up to them. Either way, tons of timeshare owners never got their refund. That’s the price of doing business with a company that never even knew how to get rid of timeshare properties.

Trust is Everything When Getting Rid of Timeshare Purchases.

While the aforementioned operations had no business selling timeshare cancellation services, they did. Even though thousands of people deserve to be relieved of fractional ownership, they’re not. Educating the general population on the details behind the deceit is the only way we can save them from misfortune. Nearly anyone can create an online business these days. Whether the products or services rendered are real or not, consumers need to know what they could be getting themselves into. Informed decisions make a big difference.

elderly husband and wife on couch sulking because of poor vacation ownership decision to cancel contract

When it comes to timeshare ownership, a number of things can hinder the enjoyment of your experience when you’re not paying attention to the details. From the timeshare contract to 3rd party solutions, one wrong turn can cost you a lot of money. It’s important you understand not everyone plays by the rules in the relief industry. You might think a promise is a promise. But here, unless you have something in writing, assume nothing is guaranteed.

Misleading companies know the tendencies of timeshare owners and it’s easy for them to prey on consumer desperation. But it’s just as easy for you to research companies before doing business with them. If you’re willing to locate coupons for groceries, then you better be willing to find reputable companies that know how to get rid of timeshare properties.

At the end of the day, we take pride in providing you with supporting evidence that backs up our guarantees. Genuinely helping timeshare owners sort out their options allows them to trust and believe in our company. You can learn more about our detailed qualification process by scheduling a FREE consultation or proceeding with our intake form below.

Another Timeshare Resale Lawsuit by the Attorney General’s Office

Another Timeshare Resale Lawsuit by the Attorney General’s Office

Identifying fraud in the timeshare realm isn’t as easy as one might think. Tens of thousands of timeshare owners are defrauded every year by predatory operations. Even after scams are uncovered, a lack of evidence can cover up a criminal’s trail. This is why timeshare owners need to report misconduct as soon as they feel they’re being lied to or taken advantage of. While research may help you crack the case yourself, consumer protection agencies need to see a pattern of misconduct in order to pursue restitution on your behalf. When more people complain, it makes it easier for the Attorney General’s Office to take notice. This was the case when AG Josh Shapiro and his team received 88 complaints over the last year on a company by the name of Groupwise, Inc..

Andrew Harkins and Derek McGuire managed Groupwise’s initiatives and positioned the company as a timeshare resale service in Mercer County, Pennsylvania. The vague operation targeted fractional owners across the country pitching a better way to sell timeshare properties. Aside from promising to locate buyers, Groupwise also committed to covering their client’s timeshare costs in the meantime. We’re not sure if they made these claims out of confidence or deceit, but it wasn’t very smart. Either way, Harkins and McGuire charged their clients roughly $3,500 to $6,300 to proceed with their resale opportunity.

Although Groupwise found it relatively easy to sign up desperate timeshare owners, they quickly realized they weren’t able to keep up with their promises. The resale market just doesn’t exist for timeshares (we can’t reiterate this enough). Since they couldn’t locate qualified buyers to cover costs, Groupwise ended up bailing on all guarantees. In September of 2018, Harkins and McGuire terminated the operation, affecting over 930 timeshare owners. Besides paying Groupwise for nothing, owners remained under contract and were required to cover past due timeshare expenses in order to avoid penalty.

Details on the Lawsuit Against Timeshare Reseller.

Earlier this month, the Attorney General’s Office announced a timeshare resale lawsuit against Groupwise after investigating the actualities of consumer complaints. Shapiro shed some light on their reasoning. “The defendants took advantage of consumers who were seeking relief from timeshares that they no longer wanted or couldn’t afford, and instead made their financial burdens even worse.” The lawsuit alleges Groupwise failed to “honor the terms of their service agreements” and didn’t place payments in escrow amidst certain state law requirements.

According to the filing, timeshare owners lost nearly $3 million through the scam. The Commonwealth is seeking consumer restitution, civil penalties and costs for Groupwise’s victims. They’re also hoping to ban McGuire and Harkins from participating in any timeshare activity within the state of Pennsylvania.

During his announcement, the Attorney General recognized those responsible for putting the timeshare resale lawsuit together. “I’m grateful for the hard work of my Bureau of Consumer Protection and Senior Deputy Attorney General Amy Schulman to hold this company and its officers accountable and secure relief for the consumers they scammed.” State legislature aims to continue its pursuit of scams in the timeshare industry.

There are a number of ways consumers can detect timeshare fraud. But the first step is to avoid desperation. Once regret sinks in, nearly every offer to escape the contract is appealing. Using sound judgement can save you a lot of money and even more regret. For more information on our attorney based cancellations, you can schedule a FREE consultation or proceed with a qualification form below.

Timeshare Relief Lawyers Settle Lawsuit with Diamond Resorts

Timeshare Relief Lawyers Settle Lawsuit with Diamond Resorts

Major hospitality developers continue to pursue timeshare cancellation companies in court. Whether the services rendered are legitimate or not, it’s obvious that timeshare companies feel threatened. Diamond Resorts International, for example, has pursued over a dozen actions against cancellation companies and timeshare relief lawyers across the country. They’ve spent a lot of money ensuring their owners aren’t exposed to the fraudulent schemes of some relief programs, and rightfully so. To date, they’ve disbarred one exit lawyer and have been granted permanent injunctions in seven other lawsuits.

Diamond’s CEO, Mike Flaskey, had this to say about their reasoning. “We’re very concerned about members being preyed upon by third parties, often through scare tactics. The vast majority of our members love their vacations.” According to Flaskey, only a minority of owners want to get out of timeshare contracts. He believes satisfied customers are being misled and that Diamond reserves the right to provide them with a solution, first. He went on to say, “Sometimes life’s circumstances can change. If any of our members want to transition or modify their vacation ownership, we work to help them in a safe way.”

Even though some owners would disagree, he does have a valid point. Either way, the number of scams that deceivingly prey on unhappy timeshare owners is staggering. Taking action to avoid major losses is necessary on their part. But it doesn’t mean every 3rd party solution is “unsafe.” The defendant in their most recent case believes he was targeted himself for trying to safely help timeshare owners escape the clutches of timeshare companies.

Why Diamond Pursued the Timeshare Relief Lawyers.

Austin Aaronson, owner of Aaronson, Austin, P.A. and, says he doesn’t agree with the way Diamond is categorizing their legitimate law firm. He said, “They’re spinning [the lawsuit] in a way that we frankly find disappointing.” But he never really did anything to prove his legal cancellation service wasn’t involved in misconduct. Inevitably he didn’t have to.

With over 420 resorts worldwide, Diamond seemed to hold the leverage in the beginning. They alleged that Aaronson’s firm promoted a false narrative of unlawful tactics by timeshare companies. Instead of allowing their owners to be helped in a “safe way” by Diamond, they claimed Aaronson was targeting their disgruntled buyers with statements that altered their perspective. Advertisements including: “Chances are good that your timeshare developer is exposed legally in ways that are relatively straightforward and provable,” and “Quite often, one’s signature on a timeshare contract is obtained by fraud,” were mentioned in Diamond’s claims. They also found specific statements on Aaronson’s website that claimed Diamond uses proxy proposals to elect their insiders.

Why Phony Exit Services Are to Blame for Diamond’s Pursuit.

Although he was disappointed, Aaronson failed to realize a majority of legal teams don’t really know how to exit timeshares properly. Far too many fractional owners spend thousands in lawyer (retainer) fees and upfront costs on solutions that are rarely fruitful. When timeshare owners don’t find resolve, they’re left with even more debt. In turn, they become even more upset with the timeshare company.

The Case Going to Trial was Monumental.

In the end, Diamond Resorts alleged Aaronson was participating in deceptive practices, false advertising, trade libel and tortious interference with contractual agreements. The U.S. District Judge, Roy Dalton Jr., was set to oversee proceedings. After Dalton tossed out some of Diamond’s allegations in January of 2018, Aarsonson made one last attempt to persuade the judge to throw out the case. But after already defeating a motion for summary judgement, Dalton denied his request.

The court stated, “A reasonable jury could find that [Aaronson, Austin, P.A.’s] advertisements deceived or are likely to deceive the viewers,” and influence their purchasing decision. This was the first time a lawsuit of this sort reached the trial stage. Aaronson believes taking it to trial solidifies his stance against timeshare conglomerates.

Legal Team Ends Up Settling Before Trial Begins.

Aaronson wasn’t able to present his side and ended up settling during a bench trial last month. While he wasn’t thrilled with the result, he seems OK with the compromise. After the announcement, he said, “Although I cannot say what the settlement requires, I can say what it does not: It does not restrict our ability to do business in any way.” There’s almost a level of arrogance behind his statements. “I think they spent a tremendous amount of money going after us on this,” he said. Apparently, causing Diamond grief is enough for him to hang his hat on. Only time will tell if it was a win for his law firm.

Aaronson had no comment on whether the settlement included a payout or if it required him to make website revisions. Press releases also don’t include many details. The team of timeshare relief lawyers seem to be content with removing the cloud of judgement over their heads. When asked further questions, Mr. Aaronson simply stated, “That’s about as far as I can go.” He did go on to say Charles Meltz and his law firm were, “incredibly good and incredibly professional” as his representation. While Diamond wasn’t ecstatic with the result either, Flaskey did mention, “This is a very positive outcome that will help protect our members.” It seems both parties are eager to move on.

Most Timeshare Relief Programs are Sketchy at Best.

Hiring timeshare relief lawyers to help you cancel fractional ownership can be risky. Like Diamond claims, most 3rd party solutions are misleading. It’s not to say lawyers aren’t equipped, some just have intentions that don’t benefit the consumer. It’s why we work with some of our country’s top lawyers. If anything, this lawsuit proves that timeshare companies are willing to go to extreme lengths to avoid losing customers and that exit teams are gaining confidence.

When seeking cancellation assistance, it’s important that you’re able to identify timeshare fraud and focus on hiring the right company. For more information on our attorney based services, you can schedule a free consultation or proceed with a qualification form below.

Timeshare Exit Lawyer Disbarred Following Tennessee Federal Lawsuit

Timeshare Exit Lawyer Disbarred Following Tennessee Federal Lawsuit

Today, the arena of timeshare relief is vast. This is mainly because travelers have begun to devalue timeshare ownership. But it’s also due to the fact there is now a variety of travel options to choose from. More than ever before, buyers are now looking for ways to get out of timeshare contracts. In turn, this opens the door for predatory entrepreneurs to make some fast cash. Over the past few months, we’ve covered a lot of stories that point out the level of deceit within the industry. Although some cancellation companies actually provide ethical solutions, many are fueled by greed and look to con desperate consumers. Sometimes, a timeshare exit lawyer is even tempted to go after a piece of the pie for themselves.

This was the case when the founder of Castle Law Group decided to foster his own timeshare relief program. After illegally obtaining the information of fractional owners across the country, attorney Judson Wheeler Phillips reached out to a number of current owners, claiming he had the know-how to cancel timeshare agreements. But he wasn’t exactly interested in providing them with a solution.

How the Timeshare Cancellation Lawyer Received Disbarment.

After processing 93 federal lawsuits and consumer fraud complaints against the so-called timeshare exit lawyer, the Supreme Court of Tennessee found that Phillips was actually fueling a handful of cancellation scams. He compiled user data by making financial arrangements with other companies that failed to persuade timeshare owners with their schemes. Phillips then teamed up with marketing companies to target his victims. Working with a legal office more than likely appealed to his co-conspirators. This most certainly improved their chances.

Under Castle Law Group, Phillips would charge victims an up front fee for his services. This amount is said to be around $7,500. Once he received the funds, he would split it with others involved – with cuts determined by their involvement. He would then claim to represent his victims by writing a letter to the timeshare company requesting a cease in all communication with his client. Once he collected his dues, his co-conspirators took over the rest.

Legal Representation is Different Than Guaranteed Services

On the surface, the deceit may be obvious. But Phillips’ operation wasn’t the same as most timeshare exit strategies. He was charging clients for his representation. He wasn’t necessarily making any guarantees, rather playing a legal role. This proves how powerful marketing and strategic sales language can be. Owners assumed they were relieved from their timeshare obligation but they were basically paying an amateur timeshare exit lawyer to make a cancellation requests. When their timeshare obligation remained, Phillips claimed he did what he was paid to do. 

While Phillips has yet to be required to repay his victims, he has received a disbarment from the Board of Professional Responsibility of the Supreme Court of Tennessee. The way he went about targeting timeshare owners was enough to strip him of his professional license for the time being. The Tennessee Supreme Court ruled that Phillips “poses a threat of substantial harm to the public.” They disbarred him after receiving “18 disciplinary complaints and 91 additional pending disciplinary complaints” from Orange Lake, Westgate, Diamond and Berkley Resorts. The decision said that, “Mr. Phillips consented to disbarment because he could not successfully defend himself on charges alleged in a Petition for Discipline.”

Timeshare Scams, In General, Are a Growing Problem.

Orange Lake Resort’s President and CEO, Tom Nelson believes timeshare exit companies are the problem. He stated, “In most cases, these fraudulent groups charge exorbitant fees and instruct owners to stop payment on their contractual obligations, placing them in additional financial peril.” Although many timeshare companies are the one’s actually creating peril, he does have a point.

While it’s hard to tell if Phillips was really trying to help people, most timeshare scams are a lot more sophisticated than what the timeshare exit lawyer was selling. Not every cancellation service is misleading. At the same time, we can appreciate the efforts Orange Lake is making to slow criminals with bad intentions down. Nelson plans to continue aggressively pursuing “companies and lawyers that prey on consumers,” in order to protect his owners. Although he might hold a little bias towards his Horizon program, we do encourage all of our clients to exhaust all of their options with the resort first and foremost.

Phillips isn’t the only legally inclined professional claiming to be a timeshare exit lawyer. Thousands cater to disgruntled vacation owners looking to get rid of timeshare contracts. When buyers are unable to sell or rent their property, attorneys are usually seen as the next logical decision.

Hiring a Timeshare Exit Lawyer Can Be Misleading.

While most legal teams do provide competent services, many don’t have the knowledge or expertise needed for executing a proper cancellation. Besides, litigation can be quite costly. A majority of consumers can’t begin to compete with the legal teams of major timeshare organizations. Claimants can fall tens of thousands of dollars in debt before realizing they can’t even afford to proceed. Timeshare companies know how to drag out the legal process, forcing timeshare owners to fold or go broke.

The situation with Judson Wheeler Phillips isn’t the only operation being pursued by Orange Lake Resorts and other timeshare developers. They have a number of lawsuits open against misleading relief programs and timeshare exit lawyers. We can’t blame them for protecting their interests with interest. At the same time, it’s very rewarding to know that we go about things the right way, every time.

Experienced Fractional Owners Cancel Wyndam Timeshare Due to Lies.

Experienced Fractional Owners Cancel Wyndam Timeshare Due to Lies.

Since we’ve spent a lot of time explaining the timeshare system and how deceit runs rampant, we wanted to start taking a more authentic approach. Far too many of our clients have been taken advantage of and we hope their stories can make a difference. Although educational articles give buyers a better perspective on the industry, real-life experiences help them understand how expensive a bad timeshare decision can be. More importantly, for those in the midst of a bad decision, they need to know they’re not alone. So today we wanted to highlight one of our clients stories to explain why they were so eager to cancel Wyndham timeshare expenses shortly after their purchase.

Tens of thousands of timeshare owners across the U.S. experience buyer’s remorse. Most of which believe they’re trapped in their contractual obligation. What some endure throughout their purchase is absolutely devastating. This occurs because far too many owners lack clarity. The same can be said during their pursuit of relief. Incompetent exit services tend to place them in even more debt and disbelief. The decisions made after the purchase is what traps most users. Many feel like they have nowhere to turn because they’re constantly getting burned. It can be a frustrating, hopeless place to be to say the least.

The good news is, some are finding resolve by trusting in our company for relief. Our qualification process helps timeshare owners understand we’re on the same team – even when it’s difficult for them to put their faith in anyone else. Not everyone needs to legally cancel their timeshare contract. For some, it’s not even their best option. There might be a way to find a mutually beneficial resolution with the timeshare company. You just have to work with a company that believes in helping you find the best solution. One that’s willing to advocate for your consumer rights, not your money.

Each of our clients extend us a level of trust that we don’t take lightly. Once we confirm your eligibility and you commit to our timeshare cancellation services, we take pride in communicating every step. Not only is it our job to reassure on the front end, but to continuously remind our clients they’ve made a good decision. We can’t blame you for being skeptical or bitter. Providing you with clarity promotes peace of mind until your timeshare obligation is officially no more. In the end, it encourages our clients to share their stories with other owners. We hope that telling their story at least saves someone from similar heartache.


The Naccarato’s Wyndham Timeshare Experience.

In October of last year, Gary and Drue Naccarato were asked to attend an owner’s update meeting when they checked into their resort in the Pocono Mountains. Their Pennsylvania timeshare, through Christie Lodge and RCI, offered them a free breakfast to do so. They didn’t expect it to take very long. But when they arrived, they were surprised to see the meeting was for Wyndham. “We asked what the update was for and the reply was to update on the all the changes within Wyndham, many new hotels and resorts, the purchase of RCI and other business changes. We did not own into Wyndham, but had a timeshare through Christie Lodge and RCI.”

Gary remembers the experience quite vividly. “The presentation turned into a ‘sales’ pitch to get us to purchase a timeshare with Wyndham.” He went on to explain how the breakfast quickly turned into a late lunch. “We were held hostage for over 6 hours and had 3 friends waiting for us back at the Condo. We only had one vehicle and they were not happy when we finally made it back,” Drew recalled. At that point they realized their “vacation day was pretty well gone!”

As the morning went on, they didn’t give into the pressure sale. “We said no to every offer they came up with telling them we were not interested.” But no matter what they said, Wyndham didn’t stop trying. “They would counter with perks and offers, ‘no more exchange fees’ or ‘yearly fees to RCI.” But the Naccarato couple didn’t budge. Things took a turn though as Wyndham’s offers became more appealing.

False Claims Persuade the Couple to Sign a New Contract.

In a letter that Drue and Gary wrote to Wyndham, they repeatedly voiced their concerns with a certain salesman named “Ed Scro.” Later on during the 6 hour presentation, the Nacacarato’s adamantly claim he began waiving expenses. A portion of the letter states, “Ed even wrote these 2 amounts down on a piece of paper and crossed them off to show we would not pay the exchange fees or the RCI membership fee again! I asked at the time how could they offer this and the salesman’s replied ‘because we own RCI.’” When the couple talked to us, we noticed how betrayed they felt by his lies. 

“Ed talked about using our points to pay for the maintenance fee monthly, and to use our points for a few nights stay on short trips, and use the rewards points for 1⁄2 off tickets to parks, restaurants, plays, airfare, etc.” We could use cash to get a 3-4 bdrm resort for $319 or $219 for 2 bedroom or $119 for 1 bedroom for a full week!” The letter itself shows how amazing the offer was to them at the time. It’s almost as if they couldn’t pass it up – so they didn’t. 

How Gift Incentives Were Nothing More Than a Mirage.

Gary went on to tell us they were promised “a free 2-night stay for attending the presentation,” but the app they needed to redeem the offer wasn’t working. Ed supposedly told them that he would call them the next day to straighten things out. But instead of calling the cell phone numbers they gave him, Ed decided to call their home phone to leave a call-back message. “We were just beginning our vacation and Ed knew that.”

They assumed he took care of it but he didn’t. Even worse, they didn’t realize this until they returned home a month later. “The message Ed left was ‘calling back like I said I would.’” Gary discussed how Ed really tried to play off the mistake. He said he “called again on the home phone 2 days after the presentation to tell us we were given a bonus week by Ron Myers and if we were still in town to stop by and pick it up.” Talk about bad timing, Ed. This is when they began to discuss canceling the Wyndham timeshare altogether. 

Drue ended up calling the resort and even stopping by the office to redeem their free offer. But no one seemed to be able to get the app to work. She was even referred to a few supervisors with no prevail. Neither Dulce or Phil ever called her back, which were the personnel with higher authority that they were referred to have their issues rectified. “Needless to say we never got the 2-night stay,” she said. But little did they know, the entire timeshare experience would turn out similarly. In his voicemail, Ed told them a quick start team would be calling to help them set up their first vacation. While they wanted to remain optimistic, they admit they became pretty skeptical at this point.

Actual Costs Didn’t Match the Sales Presentation.

Although a “quick start team” never called, a number of salesman did. Like many new timeshare owners, the Naccaratos didn’t know the cost of their vacation would be significantly higher until they made their first reservation. You can probably imagine how understanding Wyndham was when they heard of Ed’s failed promises. Drue remembers, “some empathized, others made no comment; but [both] still tried to get us to book a vacation.”

After the resort refused to honor her claims, she decided to call Ed back for an explanation. “I questioned him on the fact that he told us we would never pay another exchange fee with RCI, and he said well you would pay it if you booked through them. I told him he never mentioned that in the sales pitch. It was supposed to be a perk that we didn’t have to pay because Wyndham now owns RCI. He didn’t have an answer,” she said.

When Drue brought up the bonus week they couldn’t redeem (because he called their home phone), he told them “he would mail it out.” After a few weeks went by she called again and he said the same. While they awaited answers to multiple questions, Ed continued to buy himself time. This is more than likely to get passed their rescission period and solidify his commission. After the cancellation period is over, the contract becomes final (in most cases). After additional calls for an update, she told us he disconnected his phone. “To this day [the free trip] has never come!”

Trying to Make the Most of Their Wyndham Timeshare.

They recall a Valerie Thomas calling them in December of last year with a great travel deal they wanted to pursue. “We were given several options of places and prices, with a $250 cash back by way of American Express for $150 and a free night stay some other time valued at $100. Some options were to bring friends or family members. I was interested in the Orlando option to take my daughter and her family.”

After setting up most of the reservation, Valerie told Drue everyone traveling would be “required to attend a 2 hour presentation.” Even though the resort told her she could get babysitting services for the kids, Drue decided to opt out altogether. She requested a link to review her options but Valerie told her she’d have to prepay to get it. This frustrated Gary and Drue so they decided to take some more time to take it all in.

A few weeks later, Valerie called Drue back to remind her the deal expired at the end of the year. Solicited sales with time closes rarely ever prove to be fruitful, as will be shown in their experience below. “She wanted me to pick one and I could change to a different option if I wanted to.” After paying $229 on her credit card, she waited days for the link with her choices. Drue said, “I called [Valerie] and she said she would find out what the problem was.” Nearly a week later, Valerie told her they misspelled their last name in the email.” Either way, the Naccaratos still weren’t able to choose where they vacationed. “We never received any other vacation option links.” They only received a booking confirmation to San Diego on January 7th. “I picked San Diego just to get the link for all.”

What Inevitably Caused Them to Cancel Wyndham Timeshare.

All of this caused the Naccaratos to immediately review the purchase. Gary said, “I read through the terms and conditions and read that I had to cancel in writing to the address on the email within 15 days of purchase.” Their purchase date was 12/29/18 so they “created a cancellation letter and sent it registered mail on the 8th.”

The New Year’s holiday falling on a Monday and Tuesday already hindered their ability to opt out. It’s almost as if Wyndham planned to persuade them during an inopportune time. Nonetheless, they received the Naccarato’s letter on January 14th and denied their request once again. This confused Gary because he was told by the Post Office that the letter would be delivered “within a couple of days.” Since the 7th was a Monday, his confusion was warranted.

While this was disheartening to say the least, they were determined to find a way to get out of the Wyndham timeshare. After looking further, they realized they weren’t even eligible for the package Valerie offered them. The Terms and Conditions stated “persons having attended a CLUB WYNDHAM sales presentation within the last 6 months are ineligible.” They attended their presentation on Oct 1, 2018, which would have made them ineligible according to the language in the Terms and Conditions. 

Shortly after, they realized Wyndham had charged over $1000 in maintenance fees on their Barclay credit card. A payment option they specifically told Ed not to use “until the loan was paid off.” Since he told them the fees wouldn’t be billed until April 1st, this was a big surprise to them. What made this revelation interesting was that Wyndham changed their method of billing without the Naccarato’s knowledge. “They said I had chosen to go paperless. I never talked to anyone or saw anything where I gave them permission for my statements not to be sent,” Drue said.

At this point they were more eager to cancel Wyndham timeshare obligations than pay the company another penny. Gary went on to say the “resort deals” they were promised were “rarely available, if ever.” It allowed him and his wife to understand how they’re really “saved for non-Wyndham customers.” As the bigger picture sunk in, they developed a sense of urgency to cancel before things got even worse.

The Couple Finally Contacted VOC for Timeshare Relief.

When the Naccaratos finally contacted us for assistance, they were fed up with the “deception, lies and fraud.” In a dispute letter they literally wrote, “Please help us get through this nightmare!” The desperation was evident and for good reason. Aside from the unexpected “financial burden,” they told us the Wyndham timeshare created quite a bit of stress in their lives. The more they looked into the purchase, the more misconduct they found.

In a final attempt of restitution, they wrote a letter informing of their decision to cancel the timeshare. It said, “We have hired a company to rid us of this timeshare, and we would ask for your forgiveness of this debt since we have not used any of Wyndham’s services.” The Naccaratos are awaiting a response to their request.

As experienced fractional owners, we’re sure they’ll find something that works. But they most definitely have been scarred by their Wyndham experience. In the end, they hope their vulnerability will help someone avoid a similar experience.

Timeshare Deceit Needs to be Addressed.

Bait and switch tactics can really sting when you believe someone with selfish intentions. Far too many timeshare owners are misled during presentations. But not all should be blamed for poorly informed decision-making. The timeshare itself needs to be held responsible for fully disclosing the details of their products. The Nacarrato’s would have avoided canceling the Wyndham timeshare if the sales presentation wasn’t a lie. There’s no room for deceit when this amount of money is involved. Alongside regulatory agencies, we’ve made a commitment to addressing the deceit of the industry.

For more information on our timeshare cancellation services, you can schedule a free consultation or proceed with a qualification form below. Otherwise, feel free to watch or read about additional client testimonials.

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