Default Resort Leader Embezzled Timeshare Owners for $2 Million.

Default Resort Leader Embezzled Timeshare Owners for $2 Million.

Over the years, one might say that timeshare travel has gotten a little out of control. Because regulations weren’t an initial priority, many resorts operated at their own will. Perpetual agreements not only give hospitality conglomerates total control, but it also empowers the little guy too. When greed drives the organization, consumers usually pay the price. We know because we’ve helped hundreds of embezzled timeshare owners. This was especially true at the Caribbean Service Group (CSG), starting back in 2009 when the original owner passed away. 

The timeshare company, which was located in Georgia, was responsible for managing The Woodbourne Estates Resort in Freeport, Bahamas. Since the deceased owner had no concrete plans for his exit, CSG’s operation was held up in probate. After spending the previous 6 years with the company, Katherine Tice Craig, a close employee of the late owner, took it upon herself to begin managing the day to day activities of the business. While her initiative may have drawn admiration at first, her ambition was eventually exposed.

How Resort Manager Embezzled Timeshare Owner Funds.

By early 2012, Craig, also known as Kathy Tice, had fully immersed herself in a leadership role with the Caribbean timeshare retailer. After getting rather comfortable as the head honcho, the U.S. Attorney Pak claims she began embezzling money from the business for herself. For the next 7 years, Katherine went on to steal an excess of $2 million from more than 1,000 of her employer’s customers without blinking twice.

Like many scam artists in the timeshare realm, Craig used a variety of techniques to line her pockets. “Most of these victims were elderly,” said Attorney Byung Pak. Targeting vulnerable users increased her chances. Investigators found that Craig had deposited more than $1.2 million of GSC’s profits into her own bank account and even wrote over $300K in company checks to pay off her credit cards. But the misconduct didn’t only involve simple reallocations. Craig also contacted several timeshare owners and talked them into paying cash instead of writing checks. This allowed her to skim another $450K from the business. 

“She allegedly collected and spent the fees owed to the company on gambling and trips for herself,” said Pak. Some of the purchases included large quantities of lottery tickets and numerous stops at a Biloxi, Mississippi Casino called The Beau Rivage. Rather than focusing on honoring her paying guests and managing the resort efficiently, Craig decided embezzling the money for these types of guilty pleasures was a better idea.

Covering Up the Timeshare Embezzlement.

In order to make up for the stolen money, Katherine eventually began participating in unethical attempts to cut costs. Aside from avoiding casualty insurance (a requirement of the lease agreements she sold), Craig also refused to maintain the property. After years of neglect, mother nature ran its course and the resort began to fall apart. By December of 2015, she made the decision to halt all financial support. 

At this point, The Woodbourne Estates Resort was in such bad shape that timeshare owners weren’t even allowed to visit the property anymore. But Craig continued billing them, adding excessive maintenance fees to their tabs. When owners refused to pay because availability didn’t exist, she threatened to send them to collections. In the meantime, she approved multiple transfers, continued avoiding insurance and even recruited new owners with false promises.

Craig Has Yet to Be Charged for Mail Fraud.

After Craig was arraigned on federal charges of mail fraud, she was indicted by a federal grand jury on January 7th of this year. U.S. Magistrate Judge Justin S. Arnold will oversee the case and the U.S. Postal Inspection Service has also taken an interest. The inspector-in-charge, David McGinnis, had this to say about the indictment. “[We take] great pride in protecting the American public, especially our vulnerable older Americans. Those seeking to defraud and take advantage of our postal customers should know they will not go undetected and will be held accountable.” 

Hopefully this type of criminal activity within the timeshare marketplace ends soon. Until then, take the time to research your rights and the companies you do business with so you can avoid scams in the timeshare industry.

The Truth About Sales Strategies in the Timeshare Exit Marketplace | Part 2

The Truth About Sales Strategies in the Timeshare Exit Marketplace | Part 2

As we continue the discussion about the sales practices of the timeshare exit marketplace, keep in mind that not all products and services here are bad. Often times, the narrative surrounding companies like ours is negative, resulting in a skewed perception. So we thought now was a good time to remind you that there are businesses out there that genuinely care about your vacational bliss. While it is rather disappointing to acknowledge the deceitful tactics many individuals choose to partake in, it’s also quite refreshing to know that a little research will go a long way. There are a multitude of ways fraudulent companies lie to fractional owners. But understanding what’s actually true will help you make intelligent, confident decisions regarding your timeshare. 

As a vacation owner of an expensive property, you have to realize that there is all kinds of public misinformation about the purchase. It’s very difficult to come across accurate data or unbiased articles and reviews. Even when you’re lied to, there’s always some online user willing to back up the deception. In most cases, they’re compensated or rewarded for their involvement. If you own a weekly interval on a perpetual term, finding a resource that’s only interesting in outlining the facts should be a priority of yours. 

By discussing the trickery of the timeshare exit marketplace, we hope it allows you to avoid pitfalls and trust our advice. At the end of the day, we’re not interested in harassing you to cancel your agreement. We’d rather guide you towards an ideal and reasonable solution. In the meantime, here are some additional ways that illegitimate cancellation companies mislead potential customers.

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The Sales Pitch Never Actually Scratches the Itch.

Similar to the acquisition strategies of destination resorts, the timeshare exit marketplace views the initial sale as the most important step of the transaction. Once you’ve proceeded with an agreement, they now have all the leverage. Whether you’re attempting to resell the property or cancel the mortgage, the downpayment is never cheap. Owners that commit to an exit strategy usually stick with it for too long because the initial investment forces them to remain hopeful. While it may seem like an ignorant thing to do, any uninformed owner would do the same thing. Especially when promises are made during the sale.

1. Unexpected Outcomes and Charges Add up.

The problem is, every level of assurance given during the pitch typically leads into another sales opportunity that surfaces when things don’t pan out. We recently published a news article that explained how phony resellers in the timeshare exit marketplace claim to have eager buyers, but they disappear before the sale goes through. This gives the resale company an opportunity to sell advertising and other add ons to “improve results.” Thousands of dollars can be collected before the timeshare owner even realizes that selling the property was a bad idea. All of which transpired because they were led to believe willing buyers were readily available. 

A similar approach is often used by fraudulent companies claiming they can help owners legally get rid of agreements. Once a commitment has been made, they continue asking paying customers for more time and money in order to work with the resort. Sometimes, they even throw in unexpected complications to collect even more. Since the cancellation process is known to take a while to conclude, scam artists are able to invoice desperate owners for a long time before abruptly abandoning them by abolishing the business or filing for bankruptcy.

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2. Service Limitations Are Rarely Disclosed.

We believe it’s safe to say that none of the fractional owners taken advantage of by scams in the timeshare exit marketplace saw it coming. They counted on the company selling them relief to come through. Unfortunately, most services in this realm will tell you anything to get the ball rolling, we call this the “hope” pitch. Another way they victimize fractional owners to their benefit is avoiding full disclosure. For example, canceling a timeshare agreement doesn’t always eliminate the financial responsibility you have to a bank. Many relief programs don’t advertise this, but they can’t do anything with monetary amounts that are financed through a third party. 

Unless the timeshare loan is borrowed through timeshare affiliates or the resort itself, most of these operations aren’t properly equipped to terminate an agreement. Timeshare owners rarely think to ask if third party financed amounts are covered. Any level of understanding here would save them from making an ill-advised decision. When disclosure isn’t requested, it’s very easy for crafty businesses to collect payments from owners then protect themselves by blaming the resort or a third party for a failed cancelation.

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3. Worthless Solutions Waste Time and Money.

Recently, a growing number of companies in the timeshare exit marketplace have marketed an ability to overcome third party loans. Even though they say they can get people’s money back, there’s no way that guarantees like these can be made. Unless they assess the contract and loan itself, there’s no way of knowing what can transpire. These types of services are simply charging people to contact the bank in an attempt to persuade them that the timeshare expense wasn’t authorized or agreed to. If the timeshare responds to the claim with proof of your signed contract, then the dispute will be denied.

If you’ve ever filed a complaint like this with your bank, then you know that it can sometimes take a few months to conclude. There’s no telling what a greedy cancellation ploy will charge you for in the meantime. The evolution of these “businesses” usually derive from those that failed in the past. Like we mentioned before, our industry is known to recycle customers with new offers that cater to previous disappointments. This is just another example. The point is, the sales pitch can be extremely deceiving. They know exactly what you want and need to hear.  If you don’t know what to ask and you’re uneducated on the purchase, it’s best to wait until you’re better informed before buying in.

Random charges like closing costs, transfer fees, and legal expenses are often used to increase the total amount due at any given time. No matter how much reassurance is given, regarding the maximum price you’ll pay, a lack of evidence should compel you to walk away. Listening to, getting excited about, and buying into a sales pitch will only get you into trouble. No matter how compelling the presentation is, you have to be able to look at the facts. If they’re unwilling to guarantee a specific outcome in writing, then nothing about the service should produce any type of optimism.

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Qualification Shortcomings Lead to Disappointment. 

For anyone helping fractional owners escape perpetual contracts, we believe the single most important step is qualifying them for the service. Far too many businesses in the timeshare exit marketplace predicate their success on conversion rates. In other words, their objective is to acquire as many paying customers as they can, whether they can help them or not. This is extremely short-sighted and one of the main reasons why the reputation of the industry has been consistently bad. It’s extremely irresponsible for companies to collect payments before assessing the situation.

1. What Some Fractional Owners Need to Hear.

Often times, timeshare owners don’t even know the resort has them under multiple contracts with differing agreements. During our qualification process, we frequently stumble across additional financed amounts or credit lines that the buyer had never seen before. Some owners simply have no basis for cancellation while others could easily work things out with the resort. If there is only a year or two left on a right-to-use contract, waiting it out might be more ideal. When there is a reasonable offer on the table, most people just need to hear “take it” from a trustworthy source. Unfortunately, it’s more convenient for them to pay someone to tell them what they want to hear.

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Companies that lead people to assume their process is the best option – when it’s not – are doing the timeshare exit marketplace a huge disservice. People deserve full disclosure. If fractional owners are not prepared or equipped to handle backlash or further consequence from the resort, then they have no business paying to get out of the agreement. Despite high failure rates, many exit services just don’t care. They’re in business because they’ve been able to consistently persuade desperate people.

2. Eventual Costs Are Rarely Presented.

Selling hope pitches or failed promises, just like the timeshare, convinces unhappy buyers that they need to act now. Even if it doesn’t work out, they still get paid. Unethical companies in the timeshare exit marketplace know they can charge more when additional contracts or credit lines are found. Instead of allocating everything on the front end and presenting an accurate proposal, they slowly send invoices and rarely follow through. The more complicated a timeshare owner’s situation is, the easier it is for the exit company to cash in without fully completing the job. This generally leaves owners worse off than they were before.

For this reason, consumers should never be drawn to price in the timeshare exit marketplace. Unless you’re able to break down the entirety of your agreement before shopping around, it’s naive to assume anyone will give you an accurate quote. This is why we take pride in offering free consultations before the details of our service are even presented. Vacation owners deserve a chance to see the reality of their situation so they know what it’s going to take to get out of it. While we believe this to be extremely valuable, some owners still allow themselves to be sold by appealing offers. Sadly, many of them return to VOC with even more debt.

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What to Ask, Why Compare and How to Know?

When looking for a way to get rid of a timeshare, your first question should never be “what is the cost?” It should be “what is your process, how does it work and what can I realistically expect as a successful outcome?” Remember, low prices are always deceiving. This is why it’s important to participate in as many interviews as possible. Be prepared to hear “today only deals” and don’t let incentivized deals influence your decision. In most cases, you’ll be able to tell who’s really interested in helping you based on the interaction. A lack of professionalism or an aggressive nature should be a good preview of what’s to come.

Either way, no matter how good the sales pitch is, you have to take the time to research the business itself. On the surface, many scams do a great job with legitimacy – but in reality, it’s all a mirage. Those willing to investigate leadership, employee reviews, past partnerships and the validity of the business as a whole are usually glad they did so. Nearly every scam could have been avoided with a little effort.

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At VOC, we’ve committed to doing some of the legwork for you. While the reputation of the timeshare exit marketplace may make it difficult to trust our intentions, we want you to know we care. At the end of the day, our goal isn’t to acquire as many customers as we can and mislead them along the way. We’re only interested in helping struggling vacation owners find a resolution they can hang their hat on. For more information on our attorney based process or to speak to one of our representatives, you can schedule a free consultation or proceed with the qualification form below. 

$18 Million in Timeshare Resale Fees Stolen From Vacation Owners

$18 Million in Timeshare Resale Fees Stolen From Vacation Owners

If you’re a frustrated timeshare owner, then you’re probably looking for a way to get out of the contract. At the same time, it can be hard to know where to turn for relief. While competent timeshare cancellation companies exist, the public narrative of the exit industry can be deterring. Because of this, desperate vacation owners eagerly pay timeshare resale fees instead. It’s an easy decision when they don’t know the resale market doesn’t exist and they’re led to believe they can actually recoup some of their losses.

Corrine Adams, an 83 years old widow, learned this the hard way. After purchasing a Hawaiian interval with her husband nearly 30 years prior, she decided it was time to move on from the expensive purchase. Her primary reason was the increased cost of maintenance fees. Once she hadn’t been able to travel to the resort for a few years, she grew tired of the unnecessary expense and didn’t want her kids to acquire the burden.

What Convinced Her Resale Was a Viable Option?

Shortly after this realization, she was contacted by a saleswoman from a company called Pro Timeshare Resale. During the phone conversation, the reseller told Corrine that they had a bundle of buyers willing to buy her the property in Hawaii. All she had to do was make a payment that was just over $1500 to get started. From here, Pro Timeshare would engage with one of the potential buyers and process the paperwork for the sale.

Since Mrs. Adams was led to believe the transaction was that simple, she proceeded with the payment. But it wasn’t that simple at all. Over the course of two years, the senior citizen spent $10K on timeshare resale fees without even the slightest scent of a sale. At that point, she became extremely suspicious and began looking into restitution through the FTC. She eventually became a key witness in the consumer protection agency’s lawsuit against Pro Timeshare Resale in 2016.

Brian McDowell, an attorney and partner at Holland and Knight, was a major participant in the FTC’s action against the fraudulent reseller. During the trial, he acknowledged, “It is virtually impossible to sell most timeshares for the price you paid.” But Corrine had no idea they were defrauding her. “They were so persuasive; they always had someone about to sign. Every few months they’d come back saying they needed a little more time, and more money,” she said.

Phony Timeshare Resale Fees Result in Legal Settlement.

Luckily for Corrine, she wasn’t the only vacation owner paying timeshare resale fees to the phony reseller. The FTC found that thousands of disgruntled buyers had processed over $18 million dollars worth of transactions. None of which actually sold their timeshare, leading Pro Timeshare to eventually settle. The FTC began issuing limited refunds in late 2019.

Unethical Timeshare Resellers Are Prevalent Today.

Collecting vague timeshare resale fees has been a common practice for a long time. Crafty con artists know how to drag out the deception and maximize earnings. What may seem like a measly investment can turn into tens of thousands of dollars lost as the scam unfolds. We recently did a story on an Arizona realtor who lost everything chasing the sale. The BBB in St. Louis found a ton of resale deceit in Springfield, Missouri alone. “These companies know there is a vulnerable population of people to prey upon,” says the BBB’s CEO, Michelle Corey.

What seems to be the culprit is unexpected timeshare costs coupled with usability issues. Some timeshare maintenance fees in Las Vegas have even reportedly exceeded $2K in recent months. “As these properties age, the costs of maintaining them go up,” said another attorney involved in the case. The demand for relief is real. But the consumer’s ability to find it is as difficult as ever. The idea of paying a few thousand dollars in timeshare resale fees in order to walk away from annual fees is worth it to most. At least initially. 

In the end, we hope Corrine’s story helps unhappy owners avoid similar mistakes.

The Truth About Sales Practices in the Timeshare Exit Industry | Part 1

The Truth About Sales Practices in the Timeshare Exit Industry | Part 1

The timeshare exit industry is interesting to say the least. While hundreds of thousands of people have benefitted from their ability to legally cancel a timeshare agreement, just as many have been taken advantage of. Far too many cancellation programs are in business for the wrong reasons and they’re using the exact same sales practices that caused the buyer to seek relief in the first place. Unfortunately, this is a continuous cycle within the marketplace. Whether it’s the original purchase, resale or termination, a majority of consumers have a hard time knowing what’s real and what’s a scam. We know this because we talked to dozens every day.

A sense of confusion inevitably clouds the judgement of fractional owners during the decision-making process. Genuine companies like ours are often bucketed with scams because of the lies vacation owners have been told in the past. Broken promises, misleading information and greed tend to create skepticism that’s hard to break. So in order to show unhappy timeshare owners that we’re not interested in scheming them, selling their data or taking their money, we have to be willing to break down the reality of the sales practices in the timeshare exit industry. Hopefully this helps readers see that we understand what they’re up against and care about their burden.

The Truth Behind Guaranteeing Credit During an Exit.

When it comes to escaping a perpetual timeshare agreement, one must understand that they’re going to receive some backlash from the resort. Our clients have been known to receive threats from the resort and it’s sales teams that collect hefty commissions off of the deal. For the most part, these are simply scare tactics, but you have to understand that no company in the timeshare exit industry can guarantee your credit when you’re at odds with the resort. In the end, the timeshare is the only party that’s able to execute this request.

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Because buyers sign a contract and a promissory note that states they’re obligated to pay for the weekly interval, the resort is going to do everything in its power to keep you under that contract. Unless you’re able to prove that you were misled during the sales presentation, you have no leverage. When a sales rep in the timeshare exit industry makes this guarantee, they better be able to provide evidence. In reality, they’re just trying to persuade you to commit to them, just as you did with the timeshare. 

Vague claims that seem too good to be true should raise red flags. Especially if you’ve already been told one thing by the resort and something else transpired. Learn your lesson here and realize that a number of operations in the timeshare exit industry only want your money. They do everything in their power to gain your trust while protecting themselves from your inconvenience. Even if you’re desperate, looking into guarantees will save you a lot of heartache and further regret.

Credit Repair in the Timeshare Exit Industry.

Some exit agencies will even go as far as partnering with sketchy credit repair services to strengthen their guarantees. But the people managing a handful of these operations are usually connected to the ploy. Tradebloc is an organization worth keeping an eye on in this regard. While their process is quite vague, we do know that they only accept clients from referral sources in order to avoid a transactional relationship with the client. They do a very good job of protecting themselves from potential legal issues while claiming they have the ability to block creditors from reporting.

The CEO, Tim Clark, is proudly listed as “the credit repair industry’s number one money earner.” On the company’s website, he describes Tradebloc as “unique and unprecedented.” If you take the time to analyze their about page, you’ll find that there is a lot of bragging and zero results. Boasting about acquiring “71 corporate clients and generating nearly 1000 new credit repair clients each month” really only says they’re good at sales. Ironically, there are no customer reviews or any type of organization support listed online.

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Further research shows that people have actually gone to jail in the past for making eerily similar claims. All they were doing was filing false police reports that claim identities were stolen and reporting it to credit bureaus to block credit reports. This is not legal and unknowingly ties the timeshare owner to the illegal activity. Fractional owners in search of the best timeshare exit option tell us their credit has been guaranteed by one of our competitors all the time. But they’re never able to tell us exactly how something like this will take place.

Far too many timeshare owners buy into possibilities. This form of desperate optimism is what we refer to as “industry hope.” Agreeing to verbal promises and not asking the right questions in order to garner an accurate understanding of the product is what landed the owner in the unwanted timeshare to begin with. Buyers have to learn as much as they can about the promises made. While it’s yet to be proven that Tradebloc is engaging in illegal activity, the operation does raise quite a few questions. Vague responses that vary from one representative to the next and zero transparency on how the process works should be concerning. 

The simple fact they announced that they’ve “teamed up with the number one travel fulfillment company in the world to give its members the world’s best, authentic, discounted travel,” tells us they’re prepared to target current customers with new offers down the road. When it comes to unethical sales practices in the timeshare exit industry, this is one of the oldest tricks in the book. Avoiding relationships and creating obscure partnerships screams dubious activity

Selling Guarantees Doesn’t Mean a Timeshare Exit is Certain.

While exiting a timeshare contract and repairing your credit may appeal to you, most disgruntled buyers first turn to resale platforms for relief. Followed by leasing, this is usually seen as the most viable and promising option when the timeshare just isn’t working out. Unfortunately, many owners don’t know that the possibility of actually finding a buyer is slim to none. There just isn’t a resale market for timeshares and there never has been. Unless you hold the keys to a week that’s in high demand, it’s a pipedream.

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If you happen to be told that a reseller has a buyer waiting to take the interval off your hands, you have to understand this is a common sales tactic in the resale realm of the timeshare exit industry. After the owner commits, they’re normally told the buyer backed out at the last minute. Since the owner already made a payment and has begun the exit process, they usually decide to wait it out. Resellers know how to play this game and continue leading owners on until they’re willing to lose money just to get rid of the timeshare. This allows them to profit tremendously while you suffer.

If you find yourself involved in a scam, then the outcome can be far worse. In these scenarios, timeshare owners are often misled for months. They believe a buyer exists and continue processing fees, closing costs, tax documents and more in hopes of offloading the contract. After the con artist is satisfied with the stolen amount or senses some tension, they disappear. This costs owners thousands of dollars while the same perpetual agreement remains in their name.

The Reality is, the Timeshare Exit Industry Breaks Promises.

In today’s society, people want to believe they can trust someone’s word. Especially when it comes to expensive business transactions. Sadly, a company’s ability to persuade consumers to hand over money for broken promises is becoming more of a norm. At VOC, we believe people should have a fighting chance when it comes to making large purchase decisions. At no point should they ever feel pressured, alone be misled. For many, financial hardship is right around the corner and they never would have made the purchase had they known the contract would hold them hostage.

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Milking consumers for money as long as possible is a terrible strategy. Unfortunately, it’s the past and current state of the timeshare exit industry. In fact, it’s pretty much the approach of timeshare travel as a whole. Every day, more and more people are falling into a devastating financial pit that takes time to climb out of. Buying into credit or resale guarantees may seem advantageous, but it doesn’t mean it’s true. 

Hopefully this first installment will help you avoid setbacks and find a viable option that suits you best. While the sales practices of the timeshare exit industry have a long way to go, we want you to know that you can trust our word. The last thing we want is for you to remain in remorse.

Next week, we’ll expand on this even further by discussing a few more ways our industry persuades. Omitting information from timeshare owners and refusing to qualify interested parties only leads to disaster. To learn more about our attorney based process or to discuss other options for relief, you can always schedule a free consultation with us or proceed with our qualification form below. Thanks for stopping by!

Woman Requests Timeshare Exit Refund After Deciding to Keep Condo.

Woman Requests Timeshare Exit Refund After Deciding to Keep Condo.

When it comes to vacation ownership, many people periodically enjoy their weekly interval before growing tired of its limitations. Whether this be booking concerns or boredom with the resort’s destination, it’s difficult for consumers to see the value once the initial euphoria wears off. Gisele Cabrera, a divorced mother of two, is one of these buyers. After making the purchase back in 2001 for a measly $13K, she was very pleased with the overall experience. Despite her satisfaction, she found herself asking for a timeshare exit refund from a third party company that persuaded her to offload her timeshare contract.

It’s very rare to see someone pursue cancellation without some sort of complaint. We’ve talked to hundreds of thousands of owners desperate to get out of a timeshare contract. But unlike many vacation owners, Gisele really had no qualms with the timeshare resort. In an interview with 7 News Miami, she even described the travel package as “affordable” because she was able to “swap it [interval] out with other timeshare owners.” So why would she pay thousands of dollars for a cancellation process she’d quickly regret? Like timeshare presentations themselves, the answer lies in the aggressiveness of the sale.

Last year, Gisele had finally paid off her mortgage and the only payment she was facing was for annual maintenance fees. When she signed the contract back in 2001, they were $200. Nineteen years later, she was paying $350. While vacation owners look forward to paying off their loans, many aren’t aware that annual fees never cease. In Gisele’s case, she was still looking at a $3500 additional expense over the next 10 years. This doesn’t include the possibility of a special assessment either. But it wasn’t the resort that explained this to her.

Third Parties Prey on Vulnerable Timeshare Owners.

Shortly after eliminating mortgage payments, Gisele was asked to attend a “meeting” regarding her timeshare. During the presentation, she was informed that maintenance fees were beginning to skyrocket and that she should be concerned. After the scare tactic elicited fear from the single mother, she recalls telling the salesman, “Maybe I can’t afford that.” This is all the presenter needed to hear. At this point, she was reassured that getting rid of the expense for good with their company was in her best interest.

At first, Gisele was hesitant to hand over $4K to cancel something that might eventually exceed her budget. But once the company told her the offer was only good for that day, she took the bait. She was extremely worried that this was her only chance to avoid a potential pitfall that could leave her handicapped financially. Unfortunately this is how many consumers are duped in the timeshare industry. The simple fact that Gisele wasn’t looking to cancel and still agreed to do so goes to show how compellingly convincing timeshare exit companies can be.

Changing Her Mind and Asking for Timeshare Exit Refund Was Still Costly.

A few days after her decision, Gisele concluded she had made a mistake. So she called the salesman to ask for the timeshare exit refund. But it wasn’t that simple. VOI Consulting Group, who seemingly has a good reputation online, responded by telling their client it was too late to change her mind. She recalls pleading with them saying, “I am not agreeing with this decision that I did. I don’t wanna do it.” Since her credit card was processed days prior to her outreach, she was certain a refund was attainable. “They have to charge me $4,000 for nothing? I don’t think that is fair,” she said. Unfortunately, her contract gave her no option to back out.

Eduardo Balderas, owner of VOI, told reporters that the company takes a lot of pride in their work and that their lawyer had already drawn up the paperwork. Aside from legal “costs,” he also stated they had paid for merchant fees, marketing and the sales team’s commission. All within a few days. Long story short, they had no intention of giving Ms. Cabrera any type of timeshare exit refund. 

This forced Gisele to work with the local news to mediate the situation. Since she didn’t actually go through with the deal or even start the cancellation process, VOI was talked into refunding the remaining balance they had yet to spend. While this was only $1,592, Gisele gladly took it.

The Negative Narrative on Timeshare Exit Companies Continues.

We’ll never know how much of that $4K+ actually was spent, but this story should be a fair warning to all timeshare owners. Nearly everything pitched within the industry is misleading. A lot of the sales lingo and product offerings are geared towards possibilities. If you’re going to listen to a pitch, then you have to be willing to question the information and research the company making the offer. If you’re unable to find conclusive evidence that the promised services are valid – or you are being solicited with aggressive sales tactics – then it’s always best to walk away

At VOC we believe in making sense of all the noise that’s spewed by the industry in order to help educate fractional owners. We do not believe in utilizing standard timeshare practices such as soliciting unsuspecting buyers or engaging in aggressive sales tactics like “today only deals” to acquire a new client. Unfortunately, many exit services give the industry a bad rap by mirroring these distasteful and unethical techniques of the timeshare industry. 

We are simply here to serve those seeking assistance with unresolved timeshare complaints. Timeshare cancellation should be an owner’s last resort and only pursued after they’ve exhausted all viable options. If you’d like to learn more about our attorney based process, you can schedule a free consultation at any time.

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